

SAP ERP and Microsoft Dynamics 365 Business Central compete in the ERP software category. While SAP ERP offers a comprehensive solution suitable for large enterprises, Microsoft Dynamics 365 Business Central stands out for its affordability, ease of use, and integration with Microsoft products, making it appealing for small to medium-sized businesses.
Features: SAP ERP offers extensive integration across finance, inventory, production, customer service, and sales departments. It provides industry-specific customization and strong security features ideal for larger enterprises. Microsoft Dynamics 365 Business Central highlights ease of use, flexibility, and seamless integration with Microsoft products. It is highly customizable and cost-effective, particularly for small to medium-sized businesses.
Room for Improvement: SAP ERP needs to enhance user-friendliness, technical support, and flexibility in integration. Interface improvements and cost reductions would benefit smaller companies. Microsoft Dynamics 365 Business Central would improve with better reporting capabilities, a more intuitive user interface, and reducing module complexity. Enhanced integration with other platforms and more reliable updates are also needed.
Ease of Deployment and Customer Service: SAP ERP primarily uses on-premises and hybrid cloud models, offering substantial integration at a higher cost and complexity. Customer service is generally satisfactory but varies in tech support responsiveness. Microsoft Dynamics 365 Business Central provides flexible deployment options, including cloud, enhancing scalability and access. Its customer service and technical support are generally well-regarded, though support quality can vary.
Pricing and ROI: SAP ERP is known for high upfront costs, often requiring significant investment, which can challenge smaller companies. It offers long-term ROI when implemented effectively. Dynamics 365 Business Central provides a more affordable entry, especially for SMBs, with a subscription model reducing initial costs. Quick ROI is typical due to lower implementation costs and ease of integration, though extra costs may incur for customizations.
SAP ERP did provide value for money.
The response time before getting someone who can provide a relevant answer is crucial.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Microsoft provides real-time support, which makes a big difference compared to SAP.
SAP technical support is very good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
It is not easy to justify something as high priority unless the system is completely down.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
For the cloud, we have not faced any downtimes or stability issues.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
There's a gap in advanced features that other platforms like NetSuite handle better.
A basic point of sale would help a great deal because there are certain requirements where Microsoft Dynamics 365 Business Central could fit in small retail operations, and it is quite expensive, so that addition would be beneficial.
There is a need for improvement in consolidation and multi-country master data management.
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
I believe that SAP ERP needs to include AI functionality now, as I think it would be a significant change that could improve and enhance the product.
However, it was very costly due to the numerous integrations we had.
The pricing for Dynamics 365 Business Central is reasonable.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
The value for money is very high as it fits the business well.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
| Product | Market Share (%) |
|---|---|
| SAP ERP | 11.6% |
| Microsoft Dynamics 365 Business Central | 4.4% |
| Other | 84.0% |

| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 12 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 31 |
| Large Enterprise | 76 |
Microsoft Dynamics 365 Business Central is a cloud-based enterprise resource planning (ERP) solution developed by Microsoft. It is designed to help small and mid-sized organizations streamline and automate their financial, supply chain, and project management processes. Business Central offers a range of tools and features to support collaboration and communication and provides real-time visibility into business performance.
With Business Central, organizations can manage their financials, including general ledger, accounts payable, accounts receivable, and cash management. It also offers supply chain management capabilities, including inventory management, purchase order management, and sales order management. In addition, Business Central supports project management, including project tracking, project billing, and resource management.
Microsoft Dynamics 365 Business Central Features
Microsoft Dynamics 365 Business Central has many valuable key features. Some of the most useful ones include:
Microsoft Dynamics 365 Business Central Benefits
There are many benefits to implementing Microsoft Dynamics 365 Business Central. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Microsoft Dynamics 365 Business Central is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user-friendly, has good integrations, and is flexible.
Sasinath V., Project Consultant ( Scale Up) at a tech vendor, says, "For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture was a little more complex when compared to the Microsoft Dynamics NAV architecture."
"The solution's integrations and interface are very good,” mentions Alonso R., Director de Servicios at Kc ERP group.
Another PeerSpot reviewer, Kamesh G., Vice President - Information Systems at a media company shares what he likes most about the solution: "I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional."
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