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Cortex XSIAM vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XSIAM
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Security Information and Event Management (SIEM) (15th), Identity Threat Detection and Response (ITDR) (7th), AI-Powered Cybersecurity Platforms (8th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (12th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 1.7%, down 3.0% compared to last year.
ServiceNow Security Operations, on the other hand, focuses on Security Incident Response, holds 9.0% mindshare, down 17.1% since last year.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Cortex XSIAM1.7%
Splunk Enterprise Security7.3%
IBM Security QRadar5.3%
Other85.7%
Security Information and Event Management (SIEM)
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.0%
VMware Carbon Black Cloud9.2%
IBM Resilient7.1%
Other74.7%
Security Incident Response
 

Featured Reviews

JohnTamakloe - PeerSpot reviewer
Solutions Architect at ostec
Efficient coordination improves operations with seamless integration and rapid automation
The typical use cases for Cortex XSIAM are diverse I would describe the impact of Cortex XSIAM's automation on my security operations center as efficient. I use Cortex XSIAM's behavior analytics, and it helps identify unusual activities. I leverage Cortex XSIAM's incident management features for…
Kalyan Kothali - PeerSpot reviewer
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The flexibility for creating manual workflows stands out."
"One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities."
"Cortex XSIAM enhances our ability to apply endpoint protection policies, implement restrictions, conduct scans, and engage in sandboxing."
"The way the solution responds to detections and warnings is really impressive."
"The most valuable features of Cortex XSIAM are the machine learning used to identify threats, the complexity of the environment of products, and efficiency."
"I would give Cortex XSIAM a rating of ten out of ten."
"The advanced visualization capabilities of the product are important for understanding security trends in an organization."
"The most valuable feature is the integration capability."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"ServiceNow Security Operations has helped me in getting more precise results."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"The solution is available over the cloud and is easy to manage."
 

Cons

"The platform isn't very developer-friendly and it should provide more flexibility and ease."
"I am not sure if any improvements are needed right now."
"There is room for improvement in expanding integrations to include more cybersecurity solutions."
"It could provide more integration with a large variety of products."
"Cortex could improve the detection and online resolution of security vulnerabilities."
"The support could be a bit faster."
"At the beginning, we experienced some difficulties setting up the product with connectivity and infrastructure, but ultimately it functioned really effectively."
"The solution’s pricing and technical support could be improved."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Report generation within ServiceNow can take some time."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"There is room for improvement in terms of developer support and documentation."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
 

Pricing and Cost Advice

"The solution comes at a significant cost."
"Since Palo Alto is trying to get as many new customers as possible, they're offering very competitive pricing."
"The product cost could be considered value for money compared to other solutions in the market, though it is quite high."
"In terms of pricing, we found Cortex XSIAM to offer a very reasonable and competitive rate."
"The solution is expensive compared to its competitors."
"This product is a good value for the money."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
10%
Financial Services Firm
9%
Government
6%
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What is your experience regarding pricing and costs for Cortex XSIAM?
I did not participate in pricing discussions for Cortex XSIAM solutions, so I cannot provide a review regarding prices for this solution.
What needs improvement with Cortex XSIAM?
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing. There are other features that could be improved, including integration with vendors such as CyberArk. I would ...
What is your primary use case for Cortex XSIAM?
With Cortex XSIAM, we installed an agent on Active Directory on-premise. We connected our Firewalls to the Data Lake and the Active Directory, and protected the Firewalls with another authenticatio...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Splunk, IBM, Wazuh and others in Security Information and Event Management (SIEM). Updated: May 2026.
897,143 professionals have used our research since 2012.