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Cortex XSIAM vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XSIAM
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Security Information and Event Management (SIEM) (15th), Identity Threat Detection and Response (ITDR) (7th), AI-Powered Cybersecurity Platforms (8th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (12th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 1.7%, down 3.0% compared to last year.
ServiceNow Security Operations, on the other hand, focuses on Security Incident Response, holds 9.0% mindshare, down 17.1% since last year.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Cortex XSIAM1.7%
Splunk Enterprise Security7.3%
IBM Security QRadar5.3%
Other85.7%
Security Information and Event Management (SIEM)
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.0%
VMware Carbon Black Cloud9.2%
IBM Resilient7.1%
Other74.7%
Security Incident Response
 

Featured Reviews

reviewer2541030 - PeerSpot reviewer
Cybersecurity Architect at a computer software company with 10,001+ employees
Unified security monitoring has simplified incident response and improved automated threat handling
The firewall side can make some improvements. I know the firewall on Cortex XSIAM is based on Windows. From what I have experienced so far, I have seen that the policies you can create are actually very in-depth. I mean, you can do most of the things and a lot of integration that you actually want. So if I want to choose to send things to WildFire, for example, I can choose to send it, I can choose to not send it. This basically offers flexibility to implement Cortex XSIAM in more standardized places where you maybe have a certification. I would say that the thing that maybe needs a bit more improvement is the fact that the one with the firewall because I have seen some things there that are kind of hard to manage. You do not really have a very easy way to manage those, unless you actually know where you have put them. So it is very inflexible. In the rest, you have a lot of playbooks that you can do and you can do lots of automation, which is actually easy to manage from what I have seen from my colleagues.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect is that Cortex XSIAM doesn't generate excessive alerts, refines all search results effectively, and filters out incidents where SOC intervention isn't necessary, allowing engineers to focus only on what matters."
"Since implementing Cortex XSIAM, incident response times have been significantly reduced by approximately twenty percent."
"The advanced visualization capabilities of the product are important for understanding security trends in an organization."
"One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities."
"The automation capabilities significantly improve response times by allowing us to respond to incidents from a single dashboard rather than navigating multiple dashboards."
"It is an effective solution in terms of performance and functionalities."
"The most valuable feature is the integration capability."
"The product integrates seamlessly with third-party solutions."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"Reduces time to closure and closure metrics for vulnerabilities."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
 

Cons

"Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable compared to CrowdStrike."
"There is room for improvement in expanding integrations to include more cybersecurity solutions."
"At the beginning, we experienced some difficulties setting up the product with connectivity and infrastructure, but ultimately it functioned really effectively."
"The platform isn't very developer-friendly and it should provide more flexibility and ease."
"The standard integrations are very limited, and the integrations available are not listed in the marketplace. Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long."
"The solution’s pricing and technical support could be improved."
"Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports."
"The first impression is that XSIAM would be more expensive than others we tried."
"There is room for improvement in terms of developer support and documentation."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"You can't connect to anything. It doesn't interact with things very well."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The initial setup is difficult."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
 

Pricing and Cost Advice

"In terms of pricing, we found Cortex XSIAM to offer a very reasonable and competitive rate."
"The product cost could be considered value for money compared to other solutions in the market, though it is quite high."
"The solution comes at a significant cost."
"The solution is expensive compared to its competitors."
"Since Palo Alto is trying to get as many new customers as possible, they're offering very competitive pricing."
"This product is a good value for the money."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Government
6%
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What is your experience regarding pricing and costs for Cortex XSIAM?
I did not participate in pricing discussions for Cortex XSIAM solutions, so I cannot provide a review regarding prices for this solution.
What needs improvement with Cortex XSIAM?
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing. There are other features that could be improved, including integration with vendors such as CyberArk. I would ...
What is your primary use case for Cortex XSIAM?
With Cortex XSIAM, we installed an agent on Active Directory on-premise. We connected our Firewalls to the Data Lake and the Active Directory, and protected the Firewalls with another authenticatio...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Splunk, IBM, Wazuh and others in Security Information and Event Management (SIEM). Updated: May 2026.
900,747 professionals have used our research since 2012.