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Cortex XSIAM vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XSIAM
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Security Information and Event Management (SIEM) (14th), Identity Threat Detection and Response (ITDR) (5th), AI-Powered Cybersecurity Platforms (7th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 3.0%, up 1.0% compared to last year.
ServiceNow Security Operations, on the other hand, focuses on Security Incident Response, holds 17.2% mindshare, up 14.2% since last year.
Security Information and Event Management (SIEM)
Security Incident Response
 

Featured Reviews

AKASH MAJUMDER - PeerSpot reviewer
Incident response times have significantly reduced with efficient device integration and log parsing capabilities
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports. Additionally, a future update request is to enable tagging of endpoints in groups, similar to a feature available in Cortex XDR. The AI analytics need fine-tuning because some use cases are not working from my side.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would give Cortex XSIAM a rating of ten out of ten."
"Cortex XSIAM enhances our ability to apply endpoint protection policies, implement restrictions, conduct scans, and engage in sandboxing."
"One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities."
"Since implementing Cortex XSIAM, incident response times have been significantly reduced by approximately twenty percent."
"The flexibility for creating manual workflows stands out."
"It does a better job of identifying anomalies that are more likely to be incidents of compromise without as many false positives or false negatives."
"It operates on a single, extensive database which enables it to excel in detecting threats and anomalies across the network and endpoints, delivering a highly effective and comprehensive security solution."
"Its ability to deliver a substantial amount of security intelligence greatly enhances and optimizes our security operations program."
"The ease of use is great."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The product has a very simple UI."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The solution is stable."
 

Cons

"The first impression is that XSIAM would be more expensive than others we tried."
"Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports."
"The platform isn't very developer-friendly and it should provide more flexibility and ease."
"I am not sure if any improvements are needed right now."
"Cortex could improve the detection and online resolution of security vulnerabilities."
"The standard integrations are very limited, and the integrations available are not listed in the marketplace. Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long."
"The support could be a bit faster."
"I would rate the overall stability a six or seven, as we have only used it for a few months and need a year of experience to provide a full assessment."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"The threat intelligence module needs a better dashboard."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"It doesn't interact with things very well."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Report generation within ServiceNow can take some time."
 

Pricing and Cost Advice

"The solution comes at a significant cost."
"The solution is expensive compared to its competitors."
"In terms of pricing, we found Cortex XSIAM to offer a very reasonable and competitive rate."
"Since Palo Alto is trying to get as many new customers as possible, they're offering very competitive pricing."
"The product cost could be considered value for money compared to other solutions in the market, though it is quite high."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Financial Services Firm
19%
Manufacturing Company
11%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
The licensing cost of Cortex XSIAM is more or less the same as Splunk, making it quite expensive compared to other tools. There are additional expenses for more functionalities.
What needs improvement with Cortex XSIAM?
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports. Additionally, a future update request is to enable tagging of endpoints in groups, simila...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Splunk, Wazuh, Microsoft and others in Security Information and Event Management (SIEM). Updated: June 2025.
857,028 professionals have used our research since 2012.