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Cortex XSIAM vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XSIAM
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Security Information and Event Management (SIEM) (13th), Identity Threat Detection and Response (ITDR) (5th), AI-Powered Cybersecurity Platforms (7th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 3.0%, up 1.7% compared to last year.
ServiceNow Security Operations, on the other hand, focuses on Security Incident Response, holds 13.2% mindshare, down 19.0% since last year.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Cortex XSIAM3.0%
Wazuh10.2%
Splunk Enterprise Security9.2%
Other77.6%
Security Information and Event Management (SIEM)
Security Incident Response Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations13.2%
Proofpoint Threat Response14.5%
IBM Resilient8.7%
Other63.6%
Security Incident Response
 

Featured Reviews

AKASH MAJUMDER - PeerSpot reviewer
Incident response times have significantly reduced with efficient device integration and log parsing capabilities
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports. Additionally, a future update request is to enable tagging of endpoints in groups, similar to a feature available in Cortex XDR. The AI analytics need fine-tuning because some use cases are not working from my side.
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The flexibility for creating manual workflows stands out."
"The product integrates seamlessly with third-party solutions."
"The most valuable feature is the integration capability."
"Cortex XSIAM enhances our ability to apply endpoint protection policies, implement restrictions, conduct scans, and engage in sandboxing."
"The most valuable features of Cortex XSIAM are the machine learning used to identify threats, the complexity of the environment of products, and efficiency."
"One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities."
"The most valuable aspect is that Cortex XSIAM doesn't generate excessive alerts, refines all search results effectively, and filters out incidents where SOC intervention isn't necessary, allowing engineers to focus only on what matters."
"The way the solution responds to detections and warnings is really impressive."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"Reduces time to closure and closure metrics for vulnerabilities."
"It's stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The solution is stable."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"It has helped optimize security costs by consolidating multiple tools into one platform."
 

Cons

"Cortex XSIAM is on the expensive side and requires substantial improvement in pricing."
"Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable compared to CrowdStrike."
"Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports."
"I am not sure if any improvements are needed right now."
"The standard integrations are very limited, and the integrations available are not listed in the marketplace. Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long."
"It could provide more integration with a large variety of products."
"Cortex could improve the detection and online resolution of security vulnerabilities."
"At the beginning, we experienced some difficulties setting up the product with connectivity and infrastructure, but ultimately it functioned really effectively."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The initial setup is difficult."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
 

Pricing and Cost Advice

"The solution is expensive compared to its competitors."
"The solution comes at a significant cost."
"The product cost could be considered value for money compared to other solutions in the market, though it is quite high."
"Since Palo Alto is trying to get as many new customers as possible, they're offering very competitive pricing."
"In terms of pricing, we found Cortex XSIAM to offer a very reasonable and competitive rate."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Financial Services Firm
19%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
I did not participate in pricing discussions for Cortex XSIAM solutions, so I cannot provide a review regarding prices for this solution.
What needs improvement with Cortex XSIAM?
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing. There are other features that could be improved, including integration with vendors such as CyberArk. I would ...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Splunk, Wazuh, Microsoft and others in Security Information and Event Management (SIEM). Updated: September 2025.
871,469 professionals have used our research since 2012.