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MetricStream vs ProcessUnity comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MetricStream
Ranking in GRC
2nd
Ranking in IT Vendor Risk Management
4th
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
12
Ranking in other categories
Continuous Controls Monitoring (2nd), IT Governance (2nd)
ProcessUnity
Ranking in GRC
30th
Ranking in IT Vendor Risk Management
13th
Average Rating
6.0
Reviews Sentiment
7.7
Number of Reviews
1
Ranking in other categories
Vulnerability Management (95th)
 

Mindshare comparison

As of September 2026, in the GRC category, the mindshare of MetricStream is 3.0%, down from 4.8% compared to the previous year. The mindshare of ProcessUnity is 1.0%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
GRC Mindshare Distribution
ProductMindshare (%)
MetricStream3.0%
ProcessUnity1.0%
Other96.0%
GRC
 

Featured Reviews

CP
Senior GRC Analyst at a tech services company with 11-50 employees
Automated workflows have reduced manual follow-ups and improve third-party risk oversight
MetricStream's best features include its ease of use, compliance program, TPRM, audit management, and implementation effort. It effectively handles large data volumes and provides good workflow capabilities with decent reporting flexibility and a better user interface. MetricStream impacts the organization by reducing follow-ups through reminder settings during questionnaire assignments. It automatically sends reminders based on set reminders, fostering trust when configured with the organization's email domain. Metrics improvements like operational efficiency, centralized GRC management, enhanced risk visibility, streamlined compliance, reduced manual efforts, enhanced third-party risk monitoring, improved decision-making with real-time dashboards, and risk analytics follow from automated workflows and issue tracking.
reviewer1007568 - PeerSpot reviewer
Solutions Architect and TL Presales Consultant at a tech services company with 201-500 employees
Scales well and technical support is good, but it is expensive
The majority of our customers nowadays are looking forward to having cloud-based control models. However, some of our clients have to keep their data in their own data center in order to satisfy compliance. In summary, compared to the other products that are available in India, technical support and scalability are good. Overall, it is a very good product. That said, there are other tools that meet the feature requirements and are more cost-effective. I would rate this solution a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface is mobile-friendly and it is getting a good response from our customers."
"Centralizing those processes has reduced errors and made audits faster while improving collaboration, as reviewers can log in at any point to see pending actions and who is responsible for them without the confusion of shared Excel sheets."
"MetricStream positively impacts our organization significantly by saving costs and enhancing our risk and compliance maturity."
"MetricStream was truly beneficial, easing the lives of everyone, including auditors and auditees, reinforcing its overall usefulness."
"Since implementing MetricStream, audit teams have shaved about two weeks off of annual planning across various teams, allowing audit departments of about 140 auditors across maybe 10 teams to squeeze in 10 extra audits, one audit per each team, if not additional testing."
"For our client, MetricStream made the audits incredibly efficient, and in real time, I could provide the status of the audit to stakeholders, indicating which controls had deviations, which control was pending, and who it was pending on."
"Key features are usability and ease of configuration, and it allows us to have all the information in a single place and provide real-time indicators and information for our executives."
"MetricStream definitely impacts my organization positively because it is very useful and offers low-code utilities to configure all components, allowing team members to complete tasks quickly."
"In summary, compared to the other products that are available in India, technical support and scalability are good."
"The interface is simple to use."
 

Cons

"From my standpoint, MetricStream is a bit costly. We spend a significant amount of money for the product, and I cannot disclose specifics due to confidentiality."
"I would like to see out-of-the-box integration with more security, it would be helpful."
"MetricStream is stable, but it is not 100% stable. It is a good product, yet I experience more data losses and flow control issues as data volume increases."
"MetricStream's scalability is adaptable, though the biggest issue I have encountered with clients has been around upgrades that require re-implementing customizations to the out-of-box solutions after significant upgrades."
"MetricStream is a very costly application; we cannot save money."
"We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful."
"I think we were a bit skeptical about pricing and setup costs, as it required a significant upfront investment, but it is ultimately worth it since we see positive results from the investment, despite having to extend our budget to accommodate it."
"MetricStream at that point did not have a template, and I had to build the entire SOX 404 IT general controls testing framework myself."
"There are not many partners for this product in India, which makes the OEM very difficult to reach."
"Compared to similar products by other vendors, this is an expensive one."
 

Pricing and Cost Advice

"They are flexible in terms of customers' needs."
"Compared to similar products by other vendors, this is an expensive one."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Outsourcing Company
10%
Healthcare Company
10%
Real Estate/Law Firm
9%
Financial Services Firm
16%
Comms Service Provider
9%
Insurance Company
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise7
No data available
 

Questions from the Community

What needs improvement with MetricStream?
I find MetricStream not user-friendly because while using it, it is very critical. It is not designed as a user-friendly app. We cannot understand the Indian English also. MetricStream needs to be ...
What is your primary use case for MetricStream?
My main use case for MetricStream involves the change control module, deviation module, and investigation modules. In the pharmaceutical organization I work in, for any change in procedure, we can ...
What advice do you have for others considering MetricStream?
My advice to others looking into using MetricStream is that it is not a user-friendly application. I would rate MetricStream a three out of ten because it was not troubleshooting the issue. Due to ...
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Comparisons

 

Also Known As

No data available
CyberGRX
 

Overview

 

Sample Customers

Federal Home Loan Bank of Chicago, ACCO Brands Corporation, AgFirst Farm Credit Bank, AIB International, Associated Banc-Corp, BAE Systems, Barclaycard, Dell Inc, DIRECTV, Energizer, Fresenius Kabi, Hasbro, Goodyear, HudsonCity Savings Bank, Infigen Energy, Kaydon, Leroy Merlin, Mountry Financial Corp., Nicholas Piramal, Pepco, Pfizer, Societe Generale, Whitney Bank
ICON, Abercrombie & Fitch, Live Nation, VyStar Credit Union, FHLBank Topeka
Find out what your peers are saying about RSA, MetricStream, Diligent and others in GRC. Updated: September 2026.
912,753 professionals have used our research since 2012.