Maximizer vs Oracle Fusion Service vs Pega CRM comparison

"Stability-wise, it is working fine with no technical faults."

"The most valuable feature of the solution is that customers can easily understand it."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"Stable and scalable with good technical support."

"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."

"There is a focus on maintaining efficiency, and it is a significant time saver."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"The case management feature is really valuable."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"The solution is very easy to use."

"The product's deployment phase was easy."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"There are no reports available."

"The product's option to upload payroll data doesn't work seamlessly."

"Some features that require improvement include the location functionality and certain aspects of the CRM."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"The product's initial setup phase was very difficult."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."

"The user experience has to be much better."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"The UI is lagging and needs to be improved."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"The solution has room for improvement around decisional and real-time data analysis."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The UI should be improved."

"We are paying for a subscription."

"Oracle Fusion Service is a cheap and flexible solution."

"This is definitely an expensive product compared to others on the market."

"Oracle Fusion Service is more expensive than Workday."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The product has average pricing."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"The tool is reasonably priced."

"It is expensive."

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."