Trellix ESM and ManageEngine Log360 are prominent solutions in the security management market. ManageEngine Log360 appears to have the upper hand due to its comprehensive features and integration ease.
Features: Trellix ESM is valued for its advanced threat detection, robust reporting, and analysis tools. ManageEngine Log360 is praised for its log management, compliance reporting features, and strong integration capabilities. ManageEngine Log360 is the more feature-complete solution.
Room for Improvement: Trellix ESM users report issues with performance, system lags, and suggest better scalability. ManageEngine Log360 users point out the need for a more intuitive setup process, better user manuals, and sometimes face difficulties in the initial setup.
Ease of Deployment and Customer Service: Trellix ESM is noted for straightforward deployment but requires significant initial setup effort. Its customer service is responsive. ManageEngine Log360 has a complex deployment process with a steeper learning curve. Its customer service is highly praised for comprehensive support.
Pricing and ROI: Trellix ESM is cost-effective, offering good ROI with manageable setup costs. ManageEngine Log360, though more expensive initially, is seen as offering significant returns due to its extensive feature set, justifying the higher cost.
If unauthorized personnel attempt to add logs, the monitoring informs the administrator, enabling them to act promptly, leading to savings in both time and money for the company.
I would rate their technical support as nine out of ten.
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent support.
The technical support from ManageEngine is very good.
Scalability is quite easier with Trellix ESM, because all we need to do is add more receivers to it, so it can go to any point.
Log360 currently cannot gather information from Intune logs or cloud-integrated systems.
If there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that.
The price is suitable from a perspective of different pricing options.
All mandatory regulatory compliance reports are available with the integrated system, and companies can easily customize reports without coding to meet their policy or reporting requirements.
The weakest point is it doesn't cover almost all the devices, so the customer has to be more dependent on the parsers to be written by the Professional Services team.
Log360 is your one-stop solution for all log management and network security challenges. It is an integrated solution that combines EventLog Analyzer and ADAudit Plus into a single console to help you manage your Active Directory auditing and network security easily.
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