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ManageEngine Desktop Central vs Microsoft Intune comparison

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Executive Summary
Updated on March 16, 2022

We performed a comparison between ManageEngine Desktop Central and Microsoft Intune based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Users of ManageEngine Desktop Central say that implementation is fairly simple and easy. Most Microsoft Intune users, with the exception of a few, also found that deployment was not complex and the initial setup was straightforward.  
  • Features: Valuable features of ManageEngine Desktop Central include a simple provisioning process, patching, a software deployment feature, stability, good scalability, remote troubleshooting, ease of use, solid performance, an inventory feature, and automatic alerts for new releases or updates. Some users feel that ManageEngine Desktop Central lacks some configuration and could improve their documentation and integration. They would also like to see a future SaaS version.

    Microsoft Intune users like the application deployment features, its MAM feature, its single-pane view, security and customization capabilities, its protection policies, integration with conditional access, its autopilot feature, its Windows auto-enrollment, and its stability. However, Microsoft Intune users feel that the Intune dashboard needs a lot of improvement, and that the overall flexibility could be better. 
  • Pricing: ManageEngine Desktop Central users all agree that their pricing is very affordable. Some even consider it to be low compared to their competitors’ pricing. Microsoft Intune users believe the pricing for the product is reasonable. 
  • Service and Support: Users of ManageEngine Desktop Central seem to be satisfied with the customer service and support overall, while Microsoft Intune users have mixed opinions on it, saying that it can be a hit or miss. OSome reviewers also mentioned that Intune’s responses are often delayed.  
  • ROI: Users of both ManageEngine Desktop Central and Microsoft Intune state that they have definitely seen an ROI. ManageEngine Desktop Central reviewers claim they have seen the value of their investment by being able to deploy applications quickly, while users of Microsoft Intune have witnessed significant cost savings. 

Comparison Results: Based on the parameters we compared, ManageEngine Desktop Central seems to be the more favorable product. Its ease of deployment, its solid set of features, its affordable pricing, and its service and support all top Microsoft Intune’s offerings. 

To learn more, read our detailed ManageEngine Desktop Central vs. Microsoft Intune report (Updated: July 2022).
Buyer's Guide
ManageEngine Desktop Central vs. Microsoft Intune
July 2022
Find out what your peers are saying about ManageEngine Desktop Central vs. Microsoft Intune and other solutions. Updated: July 2022.
622,949 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup is easy.""The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine.""Everything is easily centralized and managed under this one product.""The solution is stable.""Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span.""The patch management aspect of the solution is the most valuable part for us.""The initial setup is pretty straightforward.""The solution is definitely scalable."

More ManageEngine Desktop Central Pros →

"The performance of Microsoft Intune is good.""The most valuable feature is the UEM capabilities.""I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part.""For the price, the features included with Microsoft are appealing.""The solution is easy to use.""The solution is easy to use and it has good performance.""The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android.""I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

More Microsoft Intune Pros →

Cons
"The reporting analytics could improve in ManageEngine Desktop Central. However, there are some third-party add-ins or modules you can purchase to do reporting analytics.""ManageEngine Desktop Central is very limited. When you scan your system, it will only recognize Microsoft Windows Defender and BitLocker.""The pricing could be a bit better.""The performance sometimes lags a bit because the solution is demanding on system resources.""The solution should be better at integrating with other solutions.""ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft.""The solution lacks some configuration.""The team I've currently got is not using it particularly well, due to the fact that they don't know how to use it particularly well. They've not done any training and so on."

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"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved.""It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement. I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console.""There can be delays in the deployment of new policies.""There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem.""The solution could improve by having better integration with Apple.""It would be helpful if there was proactive remediation.""The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments.""The synchronization could be improved."

More Microsoft Intune Cons →

Pricing and Cost Advice
  • "Choose wisely between the Professional and Enterprise editions, based on your needs."
  • "I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product."
  • "We pay about $250 a year for our license."
  • "The solution is very affordable."
  • "We had perpetual licenses. The cost was around 36,000, and then you'd have the yearly maintenance fee of 2,000 or 3,000."
  • "The pricing is very low, compared to other products. Compared to Intune or SCCM, it's much less. I can say it's a good product for less of a price."
  • "Affordable for any customer."
  • "Could provide more services on the standard license"
  • More ManageEngine Desktop Central Pricing and Cost Advice →

  • "The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
  • "The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
  • "The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."
  • "Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
  • "We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
  • "Pricing can be improved."
  • "The price could be better."
  • "Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."
  • More Microsoft Intune Pricing and Cost Advice →

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    Answers from the Community
    Netanya Carmi
    Janet Staver - PeerSpot reviewerJanet Staver
    Real User

    ManageEngine has a great patch management feature. It is actually one of my favorite features because it allows you to approve or decline whichever windows or third-party patches you want. You can also schedule them during off hours, force reboots, or even wake devices up for patching. ManageEngine also has a very small yet powerful installation file, which I found very easy to deploy across the network even though I have several remote locations. Considering that ManageEngine is a multi-asset and IT process manager, it enables you to effectively manage all of the assets very well and has a very intuitive and dynamic interface.


    One thing I dislike about ManageEngine is their software deployment tools. It’s great for mass deployments but I wish it included one-off deployments to a single computer. Also, in order to enable the file transfer option when you are using it for the first time, you have to install a plugin. Sometimes the control center can be a little slow, too.


    Microsoft Intune is robust and it allows you to deploy applications to its enrolled devices. This makes it a beneficial solution in asset management and also patching machines. It also gives you the ability to restrict user actions on their machines, which I find to be very helpful from a security standpoint. In general, Microsoft Intune’s enrollment process on devices is straightforward and easy. You can set policies, and administrators are able to guide users on how to enroll their machines. One major downside of Microsoft Intune for me is that it has inferior and poor quality device reporting.


    Conclusion:
    Overall, I would recommend ManageEngine because not only is it a well-developed tool, but it also provides an excellent adaptation to its interface, and I have found its implementation and use to be nothing less than exceptional.

    ManojNair1 - PeerSpot reviewerManojNair1
    Real User

    Hi . I use both systems . Intune is simply too good to configure a system via autopilot and enforce AD/ Azure AD policy whereas Desktop Central is excellent for patching 



    Desktop Central is great for patch deployment and software deployment but falls short on many other fronts like correctly reporting information - I had to raise tickets to their support to get it fixed 


    Intune too has its issues - I does not have an inventory reporting functionality


    The company portal is an app which has to be installed on the endpoint . The reporting mechanism is not on par with Desktop Central. 


    DC does not have the OS deployment capability ( OS Deployer is an add on) whereas Intune has the Autopilot capability built into the system to remote install the laptop including enabling bitlocker encryption


    DC has strong patch deployment capability whereas its bit vague on Intune


    This list goes on so Im stopping here 

    Questions from the Community
    Top Answer:ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily and… more »
    Top Answer:The pricing of the solution could be better. The solution should be better at integrating with other solutions. Right now, it's not the best.
    Top Answer:Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a… more »
    Top Answer: Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer… more »
    Top Answer:Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool that we wanted. Ultimately we decided to choose IBM MaaS360 to secure and manage… more »
    Ranking
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    8,757
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    25
    Average Words per Review
    751
    Rating
    8.3
    Views
    58,026
    Comparisons
    42,621
    Reviews
    71
    Average Words per Review
    565
    Rating
    7.9
    Comparisons
    Also Known As
    Desktop Central, ManageEngine Desktop Management MSP
    Intune, MS Intune
    Learn More
    Overview

    What is ManageEngine Desktop Central?

    ManageEngine Desktop Central is a desktop management solution that offers a central management system for desktops, servers, laptops, smartphones, and tablets. It is a unified endpoint management (UEM) solution that can be scaled according to each organization's needs. Desktop Central is a modern approach to traditional desktop management services in that it offers in-depth and customizable options for regular endpoint management routines regarding automating software deployment, installing patches, and deploying OS.

    In addition to automating endpoint management routines, ManageEngine Desktop Central offers management of assets and software licenses, management of USB device usage, monitoring of software usage statistics, and more. The solution supports Mac, Windows, and Linux operating systems, and users can manage all of their iOS, Windows, and Android devices, including smartphones and tablets, from a single console. Users can also apply restrictions on camera usage, application installations, and browsers while securing devices by requiring a passcode.

    Benefits of ManageEngine Desktop Central

    ManageEngine Desktop Central offers many benefits for users looking for a centralized desktop management solution. These benefits include:

    • Software management: Using thousands of preset application templates, users can deploy software to all endpoints within their network in a few clicks.
    • Endpoint security: Users can strengthen their endpoint security by monitoring browsers, controlling devices and applications in their network, and continuously evaluating vulnerabilities.
    • Configurations: Desktop Central offers more than 25 preset configurations, including Security Policies, Power Management, etc.
    • Patch Management: Automate patch deployment to secure enterprise networks.
    • IT Asset Management: Track warranty details and licensing while managing hardware and software resources in the network.
    • Remote Control: Remote desktops can be troubleshot with multi-user collaboration, video recording, file transfer, and more.
    • Mobile Device Management: Mobile devices can be centrally managed and configured securely.
    • Modern Management: Users can unify endpoint management using a similar approach by managing Windows 10 devices and mobile phones.
    • OS Imaging and Deployment: Users can automatically image and deploy OS software on Windows devices.

    Reviews from Real Users

    Users love ManangeEngine Desktop Central because of its ability to manage thousands of desktops from a central location.

    A manager of information technology at an engineering company writes, "It's a complete product that allows you to remote troubleshoot, has an inventory of systems."

    An IT systems manager at Algorythma notes, "The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way."

    Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

    In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

    Microsoft Intune Device Management Key Features

    With Microsoft Intune Device Management you can:

    • Ensure devices and apps are compliant with your security requirements.
    • Rapidly deploy and authenticate apps on all company devices.
    • Remotely access devices to troubleshoot issues or to remove data from them.
    • Generate reports for all devices in the system.
    • Monitor the way users access and share information to protect company information.
    • Set rules and configure settings on personal and organization-owned devices to access data and networks.
    • Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

    Mobile Application Management

    Mobile application management in Intune is designed to protect your organization’s data at the application level.

    With Microsoft Intune Application Management you can:

    • Configure apps to run with specific settings enabled.
    • Update existing apps that are already on the device.
    • See reports on which apps are used and monitor their usage.
    • Selectively wipe organization data from apps.
    • Add mobile apps to user groups and devices.

    As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Azure Active Directory (Azure AD) for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

    Reviews from Real Users

    Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

    A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

    The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

    Offer
    Learn more about ManageEngine Desktop Central
    Learn more about Microsoft Intune
    Sample Customers
    Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
    Mitchells and Buzzers, Callaway
    Top Industries
    REVIEWERS
    Financial Services Firm18%
    Healthcare Company9%
    Manufacturing Company9%
    Computer Software Company9%
    VISITORS READING REVIEWS
    Comms Service Provider24%
    Computer Software Company18%
    Government8%
    Manufacturing Company5%
    REVIEWERS
    Computer Software Company23%
    Financial Services Firm17%
    Comms Service Provider9%
    Pharma/Biotech Company6%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider17%
    Government8%
    Financial Services Firm5%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise20%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise23%
    Large Enterprise50%
    REVIEWERS
    Small Business28%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise18%
    Large Enterprise59%
    Buyer's Guide
    ManageEngine Desktop Central vs. Microsoft Intune
    July 2022
    Find out what your peers are saying about ManageEngine Desktop Central vs. Microsoft Intune and other solutions. Updated: July 2022.
    622,949 professionals have used our research since 2012.

    ManageEngine Desktop Central is ranked 4th in Enterprise Mobility Management (EMM) with 24 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 71 reviews. ManageEngine Desktop Central is rated 8.2, while Microsoft Intune is rated 8.0. The top reviewer of ManageEngine Desktop Central writes "Useful for patching and software deployment, but needs a proactive remediation feature ". On the other hand, the top reviewer of Microsoft Intune writes "Unified endpoint management that has the flexibility of stand-alone components". ManageEngine Desktop Central is most compared with Microsoft Endpoint Configuration Manager, VMware Workspace ONE, ManageEngine Patch Manager Plus, Jamf Pro and Symantec Client Management Suite, whereas Microsoft Intune is most compared with VMware Workspace ONE, Jamf Pro, Google Cloud Identity, IBM MaaS360 and SOTI MobiControl. See our ManageEngine Desktop Central vs. Microsoft Intune report.

    See our list of best Enterprise Mobility Management (EMM) vendors.

    We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.