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ManageEngine Desktop Central vs Microsoft Intune comparison

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Featured Review
Find out what your peers are saying about ManageEngine Desktop Central vs. Microsoft Intune and other solutions. Updated: January 2022.
563,148 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating.""The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way.""The initial setup is easy.""Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers.""Everything is easily centralized and managed under this one product.""What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.""ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it.""The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine."

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"The stability of Microsoft Intune is good.""I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management.""We have not experienced any bugs or glitches with this solution.""Stable solution at a good price.""Maturity makes it a stable product.""The central administration con dashboard is very easy to use and provides very good oversight on all that needs to be monitored.""I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part.""At the moment, Autopilot is the most valuable feature."

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Cons
"Some difficulties with setup for multiple locations.""The performance sometimes lags a bit because the solution is demanding on system resources.""There is a slight delay in customer support, which is something that can be improved.""ManageEngine could be improved by giving customers an option to perform certain actions proactively. Since I was a consultant, I worked on different products and some had advantages over ManageEngine. For example, proactive remediation—you want to proactively check something on the computers and run the script. In ManageEngine, you have the option to run the script, but Intune has the option to do so proactively. ManageEngine doesn't have this. You should have the option to act proactively, not just going ahead and fixing it once it's done. Proactive remediation should be a feature.""The solution lacks some configuration.""Documentation could improve so we don't need to create the support requests first.""Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added.""Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment. If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added."

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"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time.""For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune.""There should be more focus on mobile device security and integration.""Reporting could be improved. It needs to be more expensive and robust.""There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem.""I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now.""Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly.""The configuration and pricing can be improved."

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Pricing and Cost Advice
  • "The licensing is very easy to understand and pricing is right for what you get."
  • "Choose wisely between the Professional and Enterprise editions, based on your needs."
  • "I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product."
  • "We pay about $250 a year for our license."
  • "The solution is very affordable."
  • "We had perpetual licenses. The cost was around 36,000, and then you'd have the yearly maintenance fee of 2,000 or 3,000."
  • "The pricing is very low, compared to other products. Compared to Intune or SCCM, it's much less. I can say it's a good product for less of a price."
  • "Affordable for any customer."
  • More ManageEngine Desktop Central Pricing and Cost Advice →

  • "For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
  • "The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
  • "The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
  • "The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."
  • "Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
  • "We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
  • "Pricing can be improved."
  • "The price could be better."
  • More Microsoft Intune Pricing and Cost Advice →

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    Answers from the Community
    Netanya Carmi
    author avatarJanet Staver
    Real User

    ManageEngine has a great patch management feature. It is actually one of my favorite features because it allows you to approve or decline whichever windows or third-party patches you want. You can also schedule them during off hours, force reboots, or even wake devices up for patching. ManageEngine also has a very small yet powerful installation file, which I found very easy to deploy across the network even though I have several remote locations. Considering that ManageEngine is a multi-asset and IT process manager, it enables you to effectively manage all of the assets very well and has a very intuitive and dynamic interface.


    One thing I dislike about ManageEngine is their software deployment tools. It’s great for mass deployments but I wish it included one-off deployments to a single computer. Also, in order to enable the file transfer option when you are using it for the first time, you have to install a plugin. Sometimes the control center can be a little slow, too.


    Microsoft Intune is robust and it allows you to deploy applications to its enrolled devices. This makes it a beneficial solution in asset management and also patching machines. It also gives you the ability to restrict user actions on their machines, which I find to be very helpful from a security standpoint. In general, Microsoft Intune’s enrollment process on devices is straightforward and easy. You can set policies, and administrators are able to guide users on how to enroll their machines. One major downside of Microsoft Intune for me is that it has inferior and poor quality device reporting.


    Conclusion:
    Overall, I would recommend ManageEngine because not only is it a well-developed tool, but it also provides an excellent adaptation to its interface, and I have found its implementation and use to be nothing less than exceptional.

    author avatarManojNair1
    User

    Hi . I use both systems . Intune is simply too good to configure a system via autopilot and enforce AD/ Azure AD policy whereas Desktop Central is excellent for patching 



    Desktop Central is great for patch deployment and software deployment but falls short on many other fronts like correctly reporting information - I had to raise tickets to their support to get it fixed 


    Intune too has its issues - I does not have an inventory reporting functionality


    The company portal is an app which has to be installed on the endpoint . The reporting mechanism is not on par with Desktop Central. 


    DC does not have the OS deployment capability ( OS Deployer is an add on) whereas Intune has the Autopilot capability built into the system to remote install the laptop including enabling bitlocker encryption


    DC has strong patch deployment capability whereas its bit vague on Intune


    This list goes on so Im stopping here 

    Questions from the Community
    Top Answer: 
    ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily and… more »
    Top Answer: 
    The initial setup is pretty straightforward.
    Top Answer: 
    The pricing of the solution could be better. The solution should be better at integrating with other solutions. Right now, it's not the best.
    Top Answer: 
    Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a… more »
    Top Answer: 
    Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer… more »
    Top Answer: 
    Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool that we wanted. Ultimately we decided to choose IBM MaaS360 to secure and manage… more »
    Ranking
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    6,400
    Reviews
    20
    Average Words per Review
    879
    Rating
    8.4
    Views
    50,538
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    37,581
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    43
    Average Words per Review
    573
    Rating
    7.7
    Comparisons
    Also Known As
    Desktop Central, ManageEngine Desktop Management MSP
    Intune, MS Intune
    Learn More
    Overview

    A web-based windows desktop management software that helps in managing 1000s of desktops from a central location. It can manage desktops both in LAN and across WAN. It automates regular desktop management activities like installing software, patches, and service packs, standardize the desktops by applying uniform configurations such as wallpapers, shortcuts, printer, etc. In simple terms, it helps administrators to automate, standardize, secure, and audit their windows network.

    Intune is a cloud-based service in the enterprise mobility management (EMM) space that helps enable your workforce to be productive while keeping your corporate data protected. With Intune, you can:

    • Manage the mobile devices your workforce uses to access company data.
    • Manage the mobile apps your workforce uses.
    • Protect your company information by helping to control the way your workforce accesses and shares it.
    • Ensure devices and apps are compliant with company security requirements.
    Offer
    Learn more about ManageEngine Desktop Central
    Learn more about Microsoft Intune
    Sample Customers
    Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
    Mitchells and Buzzers, Callaway
    Top Industries
    REVIEWERS
    Financial Services Firm18%
    Manufacturing Company11%
    Healthcare Company7%
    Non Profit7%
    VISITORS READING REVIEWS
    Comms Service Provider30%
    Computer Software Company19%
    Government8%
    Manufacturing Company4%
    REVIEWERS
    Computer Software Company21%
    Financial Services Firm16%
    Pharma/Biotech Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider19%
    Government7%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business26%
    Midsize Enterprise21%
    Large Enterprise52%
    REVIEWERS
    Small Business26%
    Midsize Enterprise12%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise19%
    Large Enterprise65%
    Find out what your peers are saying about ManageEngine Desktop Central vs. Microsoft Intune and other solutions. Updated: January 2022.
    563,148 professionals have used our research since 2012.

    ManageEngine Desktop Central is ranked 4th in Enterprise Mobility Management (EMM) with 22 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 54 reviews. ManageEngine Desktop Central is rated 8.4, while Microsoft Intune is rated 7.8. The top reviewer of ManageEngine Desktop Central writes "Useful for patching and software deployment, but needs a proactive remediation feature ". On the other hand, the top reviewer of Microsoft Intune writes "Unified endpoint management that has the flexibility of stand-alone components". ManageEngine Desktop Central is most compared with Microsoft Endpoint Configuration Manager, VMware Workspace ONE, ManageEngine Patch Manager Plus, Jamf Pro and Symantec Client Management Suite, whereas Microsoft Intune is most compared with VMware Workspace ONE, Jamf Pro, IBM MaaS360, Google Cloud Identity and SOTI MobiControl. See our ManageEngine Desktop Central vs. Microsoft Intune report.

    See our list of best Enterprise Mobility Management (EMM) vendors.

    We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.