

Make and Pipefy are competing workflow automation tools. Make appears to have the upper hand with budget-conscious buyers due to its pricing advantages, while Pipefy's superior feature richness and functionality cater to complex business needs.
Features: Make is known for its accessibility, cost-effectiveness, and suitability for smaller businesses or those new to automation. Pipefy is recognized for its advanced automation capabilities, scalability, and deep customization options, which support larger organizations with complex processes.
Ease of Deployment and Customer Service: Pipefy’s deployment model supports scalability and integration for extensive enterprise use, complemented by dedicated customer support. Make offers straightforward deployment suitable for organizations with limited resources, focusing on quick setup and easy adaptation.
Pricing and ROI: Make's pricing structure appeals to budget-conscious buyers with low setup costs providing a quick ROI for small to medium businesses. Pipefy requires a higher initial investment with a longer ROI period, but its rich feature set justifies the cost for businesses needing robust process automation.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
With that extra time each month, I could focus more on sales and upscaling my business, so it is really worth it.
In terms of money and time saved, Pipefy is a great time saver overall, reflecting in analysts handling additional projects beyond ticket management.
I have indeed seen a return on investment by automating the organization's processes in a way that reduces response time, diminishes human errors, and saves time.
Since using Pipefy, I estimate that we have saved 50% in time and costs.
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
They were doing the best job for my use cases and my problems.
When I had a problem during the pricing payment, the customer support handled it very well.
This is cumbersome, and I find direct customer service with Pipefy to be lacking.
They are solution-oriented and overall very unparalleled.
They have been very proactive in helping us with any queries or challenges that we face.
When you have an error, it is very hard to do error handling and debugging.
It can handle increasing workloads or more complex automations easily, but I need to set up each and every component carefully.
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
Pipefy's scalability is definitely noteworthy.
Pipefy's scalability is excellent, as it has been able to scale up as our organization's growth needs arise, making it a very scalable tool.
Pipefy has been very stable, and I have not experienced any downtime or lagging issues.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
The lagging problem needs to be solved.
I would want Pipefy to work on having a general dashboard for an organization, which should be a panel where all the processes of a single organization can be visualized.
What is lacking is direct support, since I am required to go through a third-party outsourcing company to connect with Pipefy.
Pipefy can also focus on more dashboards and the way to extract and create indicators in the dashboard section as this appears to be a gap.
Licensing was affordable.
I found a solution that allows me to use Make almost for free, just using the Docker on-premises.
It's cost-effective and it's pocket-friendly.
Pipefy's cost is relatively competitive compared to other alternatives, and the licensing cost is also competitive.
My experience with pricing, setup cost, and licensing has been cost-effective.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
The task that I would complete in a span of one day is completed in a matter of minutes by using Make.
A specific outcome since using Pipefy is that we have reduced lead time significantly.
In my opinion, some of the best features Pipefy offers are workflow customizations with low-code configuration, automation of repetitive tasks and approvals, an easy-to-use and intuitive interface, visibility and tracking across teams and processes, integration capabilities with other tools, centralized process management, notifications, and SLA tracking.
Pipefy has had a positive impact on my organization by helping the collections team convert invoices that were overdue into paid invoices and, consequently, cash for the company.
| Product | Mindshare (%) |
|---|---|
| Make | 1.6% |
| Pipefy | 0.4% |
| Other | 98.0% |


| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.
At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.
What features does Make offer?In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.
Pipefy is a powerful workflow management tool that streamlines and automates processes. It effectively manages tasks, projects, and approvals, while offering flexibility and customization options.
With its user-friendly interface, customizable workflows, and automation capabilities, Pipefy saves time and improves collaboration. Integration options with other tools further enhance data management and collaboration.
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