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Magento vs Sana Commerce comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Magento and Sana Commerce based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Magento vs. Sana Commerce report (Updated: September 2022).
636,406 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive.""The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools.""As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution.""The ecosystem includes thousands of vendors who are providing third-party add-ons.""The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

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"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time.""I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy.""This product is highly customizable. We use the standard system but we have extended it quite a bit.""We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting.""The big benefit with Sana is our ability to interface with Microsoft Dynamics."

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Cons
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later.""The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard.""The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays.""The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better.""I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."

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"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area.""I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work.""One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations.""The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best.""We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."

More Sana Commerce Cons →

Pricing and Cost Advice
  • "The cost of implementation is cheap compared to other solutions."
  • "Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
  • "This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
  • More Magento Pricing and Cost Advice →

  • "They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."
  • "Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."
  • "When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."
  • "Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."
  • More Sana Commerce Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly.
    Top Answer:The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in… more »
    Top Answer:Magento is used as an eCommerce platform.
    Top Answer:We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and… more »
    Top Answer:When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost.
    Top Answer:Our business is unique in the sense that we don't authorize or charge the credit card upfront. We only authorize the card when the order has been packed and is ready to ship. And we charge the credit… more »
    Ranking
    3rd
    out of 55 in eCommerce Platforms
    Views
    2,888
    Comparisons
    2,079
    Reviews
    5
    Average Words per Review
    919
    Rating
    7.2
    5th
    out of 55 in eCommerce Platforms
    Views
    967
    Comparisons
    312
    Reviews
    5
    Average Words per Review
    2,114
    Rating
    8.2
    Comparisons
    Learn More
    Overview

    Magento is a powerful open-source ecommerce website platform that helps build multi-channel commerce experiences for B2B and B2C customers via a single platform. Some of its most useful tools are marketing, search engine optimization, and catalog-management tools.

    Magento Features

    Magento has many valuable key features. Some of the most useful ones include:

    • Product management
    • Category management
    • Inventory management
    • Client account
    • Customer service
    • Order management
    • Payments
    • Search technology
    • International support
    • Promotional and marketing tools
    • Analyze and report

    Magento Benefits

    There are several benefits to implementing Magento. Some of the biggest advantages the solution offers include:

    • Customization: Magento provides you with the flexibility of customization. In addition, it gives you the option to extend your platform to create unique and differentiated branded experiences. The platform adapts well to change and has the potential to be modified to meet the requirements of shop owners.
    • Flexibility with hosting services: With Magento, you can choose the hosting platform of your choice.
    • Responsive mobile: Both the free community edition and the enterprise version of Magento incorporate the HTML5 platform to maximize the mobile shopping experience, allowing your ecommerce store to always be optimized. 
    • Multi-platform integration: Magento makes it easy to integrate third-party add-ons and modules and also allows shop owners to add Google Analytics and other such third-party integrations (like eBay, Paypal, Mail Chimp, etc.) to their site to aid in data analysis.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Magento solution.

    PeerSpot user Chirag B., Founder and CEO at Coduzion Technologies Pvt Ltd., says, "Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."

    A Head of Service Delivery at a tech services company mentions, “As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution.”

    Ali A., CEO at AA Logics, comments, “The most valuable feature of this solution is its modular approach. The ecosystem includes thousands of vendors who are providing third-party add-ons. For anybody who is implementing this solution, they can easily get these extensions for a very cheap price, or even for free, from the market. This provides good value to small and medium-sized customers. Not only can they build a system at a cheap price, but they can get it live very quickly. Many of our clients integrate this with third-party ERP and accounting applications.”

    Oscar D., Deputy CEO at Pedro Garcia, explains, "The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

    Sana Commerce is a SaaS-based B2B e-commerce solution that integrates seamlessly into your tech stack using agile cloud software to enable a stellar e-commerce web store with guaranteed uptime and minimal maintenance.

    How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. SCC harnesses the power of your ERP to create an e-commerce platform that automates tedious business processes and delights consumers with easy-to-use functionality. It eliminates the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. SCC drives growth and future proofs your business model by facilitating a smooth omnichannel order process without hurdles.

    Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.

    Want to know if we can meet your B2B needs? Contact us for a personalized demo.

    Offer
    Learn more about Magento
    Learn more about Sana Commerce
    Sample Customers
    Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
    Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider17%
    Retailer9%
    Energy/Utilities Company5%
    VISITORS READING REVIEWS
    Wholesaler/Distributor16%
    Computer Software Company14%
    Comms Service Provider12%
    Retailer9%
    Company Size
    REVIEWERS
    Small Business94%
    Midsize Enterprise6%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise10%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise11%
    Large Enterprise52%
    Buyer's Guide
    Magento vs. Sana Commerce
    September 2022
    Find out what your peers are saying about Magento vs. Sana Commerce and other solutions. Updated: September 2022.
    636,406 professionals have used our research since 2012.

    Magento is ranked 3rd in eCommerce Platforms with 5 reviews while Sana Commerce is ranked 5th in eCommerce Platforms with 5 reviews. Magento is rated 7.2, while Sana Commerce is rated 8.2. The top reviewer of Magento writes "Handles order processing, customer management, configuration, third party payment integration, and shipping matters". On the other hand, the top reviewer of Sana Commerce writes "Reduced the customer care team's time, got us new customers, and required no third-party integrations". Magento is most compared with SAP Hybris Commerce, Salesforce Commerce Cloud, Oracle ATG, HCL Digital Commerce and Microsoft Commerce Server, whereas Sana Commerce is most compared with Salesforce Commerce Cloud, SAP Hybris Commerce and Shopify. See our Magento vs. Sana Commerce report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.