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Lumigo vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Lumigo
Ranking in Application Performance Monitoring (APM) and Observability
55th
Average Rating
8.6
Reviews Sentiment
8.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
IT Alerting and Incident Management (6th)
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Lumigo is 0.3%, up from 0.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
Lumigo0.3%
Other98.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Vinay Lal - PeerSpot reviewer
Head of Testing & AVP at Flash AI
Distributed tracing has transformed our testing workflows and now uncovers hidden failures fast
The best features Lumigo offers include the live stream architecture and transaction mapping, which helps to automatically generate and update the visual execution topology for every single test transaction. After seeing the exact flow from the edge API through intermediate queues and containerized microservices down to managed storage, it gives our QA engineers instant context. Additionally, I love the request-response payload inspection feature, which captures input and output parameters, request headers, and invocation payload safely. When an automated integration test fails, the exact offending payload is visible right inside the trace, helping to save our QA and engineering teams a lot of time, leading to at least a 48.33% drop in wasted time previously spent finding the root cause. With automation saved, automated root cause correlation has helped to correlate logs, metrics, and trace spans across asynchronous boundaries, which is notoriously difficult to debug in event-driven AI pipelines. The live stream architecture and transaction mapping make such a difference for my team, as it generates updates regularly via visual execution and the topology for every single test transaction, providing us with a view through intermediate queues and microservices to managed storage, giving engineers instant context of transactions and payloads, which saves at least 49% of our time and allows overall resources to be used more effectively. Regarding Lumigo's AI capabilities, I find the governance of security to be really good, and we have seen a positive impact due to the AI capabilities alongside strict compliance regulations such as SOC 2 and ISO 27001, proving it is compliant with applicable regulations and policies. Lumigo's accuracy is close to 100%, making it very reliable. Lumigo integrates seamlessly with other AWS services we use, and we have not faced any issues.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Any new member, whether from the development side or business team, finds the user-friendly UI easy to understand."
"Lumigo has positively impacted our organization with transformative ROI for our quality engineering and delivery cycles, where the meantime to defect and resolve due to debugging failed end-to-end integration test runs has dropped over 68.3%."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"The data I got from Splunk ITSI (IT Service Intelligence) and the information provided by it is what I like most about the dashboarding and predictive features, and Splunk ITSI (IT Service Intelligence) made it easier for me to get data and to work on that, which has positively impacted my organization."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
 

Cons

"I think support needs to be improved."
"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"The problem becomes the price, as Splunk is an expensive product."
"Scalability is a bit challenging, mainly if high loads are encountered. I faced several issues with high thread usage, so I would rate it around seven to eight, particularly considering that scalability is crucial yet can be premium in cost."
"However, a minor disadvantage is that alerts must occur multiple times before incidents are created; for instance, if the same event occurs only once or twice, an incident may not be generated immediately, whereas repeated occurrences will lead to prompt incident creation."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
 

Pricing and Cost Advice

Information not available
"Splunk ITSI is expensive."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk ITSI is expensive compared to other tools."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Splunk ITSI is expensive."
"It would have been good if the product cost was much lower."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
15%
Manufacturing Company
12%
Financial Services Firm
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

What is your experience regarding pricing and costs for Lumigo?
My experience with pricing, setup cost, and licensing was good, and I rate it ten out of ten.
What needs improvement with Lumigo?
I think support needs to be improved. Lumigo can be improved particularly in support. When comparing it with AWS monitoring, Dynatrace, or other solutions, if we encounter any trouble, everyone loo...
What is your primary use case for Lumigo?
My main use case for Lumigo is microservice monitoring in my day-to-day experience. A specific example of how I use Lumigo for microservice monitoring involves comparing it to other tools such as D...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
 

Overview

 

Sample Customers

Information Not Available
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Splunk, Dynatrace, Datadog and others in Application Performance Monitoring (APM) and Observability. Updated: October 2026.
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