Loom Systems vs Splunk ITSI (IT Service Intelligence) comparison

The compared ServiceNow and Splunk solutions aren't in the same category. ServiceNow is ranked #66 in IM , and holds a 0.2% mindshare in the category. Splunk is ranked #4 in IMS , with an average rating of 8.2, and holds a 4.0% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Loom Systems

Read 4 Loom Systems reviews

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183 Comparison Views

80% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

214 Views
136 Comparison Views

97% willing to recommend

Loom Systems

Splunk ITSI (IT Service Int...

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Executive Summary

We performed a comparison between Loom Systems and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: April 2025).

Buyer's Guide

IT Infrastructure Monitoring

April 2025

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Helped 850,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Loom Systems

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (66th), Anomaly Detection Tools (2nd)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), IT Alerting and Incident Management (4th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Loom Systems is designed for IT Infrastructure Monitoring and holds a mindshare of 0.2%, up 0.2% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 4.0% mindshare, up 1.4% since last year.

IT Infrastructure Monitoring

IT Alerting and Incident Management

Featured Reviews

Keerthi Kumar Sangaraju

Technology Manager at FIS

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can develop your own apps within Loom, and they can be configured very simply."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The RFS portion of the solution is the product's most valuable feature."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"One of the excellent features is the service analyzer, which is truly impressive."

"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."

"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

"The most valuable features are the service analyzer and Glass Tables."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."

"The root cause analysis is very helpful for us."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The change management within the solution needs to be improved. There needs to be more process automation."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

"Currently, Glass tables in ITSI only display metrics related to KPIs."

"We also faced challenges relating to UI development."

"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."

"Quality-of-life features have room for improvement."

"It would be good if an interface was included in the next release."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"Pricing has some room for improvement."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"It would have been good if the product cost was much lower."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Splunk ITSI is expensive."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

14%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

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Comparisons

No data available

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Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

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Product Reports

Buyer's Guide

IT Infrastructure Monitoring

April 2025

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Buyer's Guide

Splunk ITSI (IT Service Intelligence)

April 2025

Splunk ITSI (IT Service Intelligence) report

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Overview

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

IT Infrastructure Monitoring

April 2025

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