LogMeIn Rescue vs TeamViewer Pilot comparison

GoTo and TeamViewer are both solutions in the Remote Access category. GoTo is ranked #13 with an average rating of 9.0, while TeamViewer is ranked #35. GoTo holds a 1.9% mindshare in VUS, compared to TeamViewer’s 0.4% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and TeamViewer Pilot are remote access solutions with distinct strengths. LogMeIn Rescue generally receives higher ratings for pricing and support, while TeamViewer Pilot stands out for its advanced features.

Features: LogMeIn Rescue is praised for its robust remote support capabilities, efficient session management, and ease of use in supporting multiple devices. TeamViewer Pilot receives commendations for its augmented reality features, real-time video support, and seamless integration with various hardware. Users feel TeamViewer Pilot's advanced technologies make it more capable for complex issues.

Room for Improvement: Users of LogMeIn Rescue mention the need for more competitive pricing options and an improved mobile interface. For TeamViewer Pilot, users highlight the desire for better stability during video sessions and more intuitive controls. TeamViewer Pilot's stability issues are more frequently noted.

Ease of Deployment and Customer Service: LogMeIn Rescue is favored for its straightforward deployment process and reliable customer service. TeamViewer Pilot also offers a simple deployment but stands out due to its efficient support team available 24/7.

Pricing and ROI: LogMeIn Rescue is viewed as being reasonably priced with a good return on investment, particularly for small to medium-sized enterprises. TeamViewer Pilot, while perceived as more expensive, is considered worth the cost due to its advanced features and high efficiency in resolving issues.

To learn more, read our detailed LogMeIn Rescue vs. TeamViewer Pilot Report (Updated: June 2025).

Buyer's Guide

LogMeIn Rescue vs. TeamViewer Pilot

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.4% compared to the previous year. The mindshare of TeamViewer Pilot is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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reviewer1651011

Software Consultant at Hexagon AB

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the UEM capabilities."

"Microsoft Intune simplifies device management by replacing the traditional method of installing OS, joining a domain, and configuring everything manually."

"It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues."

"It is a helpful tool to manage BYOD policies."

"The ability to switch between Affinity and non-Affinity enrollment is great."

"The key benefit of Intune is its integration with the Microsoft ecosystem."

"The synchronization of Intune with other Microsoft solutions is a valuable feature."

"The automatic patch management feature in the Intune Suite is helpful."

More Microsoft Intune pros

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

"It is very stable. It adjusts to bandwidth very well."

"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"It works with different operating systems, I can connect to a PC or Mac."

"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."

"LogMeIn is a remote tool that I use for remote solutions."

"Ability to save a permanent remote connection, hold, and/or transfer."

More LogMeIn Rescue pros

"Technical support has good responsiveness."

"It's easy enough to use."

Cons

"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

"There's a significant discrepancy in Intune pricing between tenants."

"There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive. You can connect to Azure, monitoring, and the workbooks, but it's not streamlined."

"They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."

"It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."

"Microsoft needs to enhance device-level security, as sometimes when using Microsoft Intune, the device's operating system becomes stuck and requires a full uninstall to remove the Intune bug."

"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."

More Microsoft Intune cons

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

More LogMeIn Rescue cons

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

Pricing and Cost Advice

"I would rate the price a four out of ten with ten being the most expensive."

"While Microsoft charges for actual usage, it lacks discount options."

"No one can compete with Microsoft when it comes to price, and the features it is offering."

"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

More Microsoft Intune pricing and cost advice

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The rescue model is licensed by user."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"The pricing is worth the value."

"It's definitely worth the value."

More LogMeIn Rescue pricing and cost advice

"It is not an expensive product."

"We pay for the licensing monthly."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Educational Organization

Manufacturing Company

17%

Computer Software Company

11%

Financial Services Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

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Comparisons

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Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

TeamViewer vs LogMeIn Rescue

Compared 20% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 14% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 6% of the time

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TeamViewer vs TeamViewer Pilot

Compared 54% of the time

TeamViewer Tensor vs TeamViewer Pilot

Compared 46% of the time

More TeamViewer Pilot Competitors

Product Reports

Buyer's Guide

Microsoft Intune

June 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

June 2025

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

June 2025

Download TeamViewer Pilot product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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GoTo

TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

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Buyer's Guide

LogMeIn Rescue vs. TeamViewer Pilot

June 2025

Free Report: LogMeIn Rescue vs. TeamViewer Pilot

Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer Pilot and other solutions. Updated: June 2025.

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