We performed a comparison between LogMeIn Rescue and TeamViewer Pilot based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"LogMeIn is a remote tool that I use for remote solutions."
"it's very easy to use, it's very efficient."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
"The location markings can appear incorrectly."
Earn 20 points
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while TeamViewer Pilot is ranked 28th in Remote Access. LogMeIn Rescue is rated 9.0, while TeamViewer Pilot is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and VNC Connect, whereas TeamViewer Pilot is most compared with TeamViewer Tensor and TeamViewer.
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