


LogMeIn Rescue and TeamViewer Pilot are remote access solutions with distinct strengths. LogMeIn Rescue generally receives higher ratings for pricing and support, while TeamViewer Pilot stands out for its advanced features.
Features: LogMeIn Rescue is praised for its robust remote support capabilities, efficient session management, and ease of use in supporting multiple devices. TeamViewer Pilot receives commendations for its augmented reality features, real-time video support, and seamless integration with various hardware. Users feel TeamViewer Pilot's advanced technologies make it more capable for complex issues.
Room for Improvement: Users of LogMeIn Rescue mention the need for more competitive pricing options and an improved mobile interface. For TeamViewer Pilot, users highlight the desire for better stability during video sessions and more intuitive controls. TeamViewer Pilot's stability issues are more frequently noted.
Ease of Deployment and Customer Service: LogMeIn Rescue is favored for its straightforward deployment process and reliable customer service. TeamViewer Pilot also offers a simple deployment but stands out due to its efficient support team available 24/7.
Pricing and ROI: LogMeIn Rescue is viewed as being reasonably priced with a good return on investment, particularly for small to medium-sized enterprises. TeamViewer Pilot, while perceived as more expensive, is considered worth the cost due to its advanced features and high efficiency in resolving issues.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 9.1% |
| LogMeIn Rescue | 2.0% |
| TeamViewer Pilot | 0.6% |
| Other | 88.3% |



| Company Size | Count |
|---|---|
| Small Business | 122 |
| Midsize Enterprise | 48 |
| Large Enterprise | 160 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.
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