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LogMeIn Rescue vs TeamViewer Pilot comparison

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Buyer's Guide
LogMeIn Rescue vs. TeamViewer Pilot
July 2022
Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer Pilot and other solutions. Updated: July 2022.
610,229 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it.""The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.""They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

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"It's easy enough to use.""Technical support has good responsiveness."

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Cons
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that.""The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.""Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

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"The location markings can appear incorrectly.""It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

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Pricing and Cost Advice
  • "I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
  • More LogMeIn Rescue Pricing and Cost Advice →

  • "It is not an expensive product."
  • "We pay for the licensing monthly."
  • More TeamViewer Pilot Pricing and Cost Advice →

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    Top Answer:Technical support has good responsiveness.
    Top Answer:Technical support has good responsiveness, although they have recently made adjustments to their licensing model. We pay for the licensing monthly.
    Top Answer:The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the… more »
    Ranking
    10th
    out of 34 in Remote Access
    Views
    2,445
    Comparisons
    1,858
    Reviews
    2
    Average Words per Review
    2,673
    Rating
    9.0
    19th
    out of 34 in Remote Access
    Views
    543
    Comparisons
    389
    Reviews
    2
    Average Words per Review
    346
    Rating
    8.0
    Comparisons
    Learn More
    Overview

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

    Free Trial

    TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

    Offer
    Learn more about LogMeIn Rescue
    Learn more about TeamViewer Pilot
    Sample Customers
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    Information Not Available
    Top Industries
    REVIEWERS
    Healthcare Company43%
    Retailer29%
    Translation And Localization Position14%
    Manufacturing Company14%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider16%
    Construction Company6%
    Government5%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider19%
    Manufacturing Company10%
    Construction Company6%
    Company Size
    REVIEWERS
    Small Business80%
    Midsize Enterprise10%
    Large Enterprise10%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise20%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise20%
    Large Enterprise60%
    Buyer's Guide
    LogMeIn Rescue vs. TeamViewer Pilot
    July 2022
    Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer Pilot and other solutions. Updated: July 2022.
    610,229 professionals have used our research since 2012.

    LogMeIn Rescue is ranked 10th in Remote Access with 2 reviews while TeamViewer Pilot is ranked 19th in Remote Access with 2 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer Pilot is rated 8.0. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, the top reviewer of TeamViewer Pilot writes "Easy to use and allows us to conduct illustrative, VR-like presentations to customers". LogMeIn Rescue is most compared with LogMeIn Central, TeamViewer, GoToAssist, Microsoft Remote Desktop Services and BeyondTrust Remote Support, whereas TeamViewer Pilot is most compared with TeamViewer, TeamViewer Tensor and Microsoft Remote Desktop Services. See our LogMeIn Rescue vs. TeamViewer Pilot report.

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