SolarWinds Web Help Desk and LiveChat are competing solutions in the customer support domain. LiveChat has the upper hand in real-time engagement due to its advanced chat functionalities.
Features: SolarWinds Web Help Desk offers robust ticketing capabilities, comprehensive IT asset management, and automated workflows, ensuring effective IT support. LiveChat provides real-time customer interactions, integration with CRM systems, and customizable chat windows, enhancing direct communication.
Room for Improvement: SolarWinds could enhance its user interface, improve its search capabilities, and streamline asset management functionalities. LiveChat may benefit from enhancing offline interaction management, improving customization options, and expanding data retention for transcripts.
Ease of Deployment and Customer Service: SolarWinds Web Help Desk requires installation and configuration, making it resource-intensive and potentially requiring IT expertise. Its customer support is noted for addressing technical installations. LiveChat's cloud-based deployment is simple, quick, and its customer service is praised for efficiency and prompt support.
Pricing and ROI: SolarWinds Web Help Desk involves a higher upfront cost due to its IT-focused features but offers strong ROI for IT-intensive businesses. LiveChat presents a cost-effective entry point with pricing structures aimed at enhancing customer engagement.
| Product | Market Share (%) |
|---|---|
| SolarWinds Web Help Desk | 1.5% |
| LiveChat | 0.7% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
Premium live chat software with help desk features.
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LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
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