We performed a comparison between LastPass and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in AIOps."Until now, I haven't found anything like the dashboard. It gives you a security score. I find that to be really great. The Sharing Center is really great as well. And the Security Challenge is really great too."
"It's improved security; we don't have to worry about people storing password loosely and secure them."
"Tech support has been good. We haven't needed it much, because it is not a complex application. There is not that much you have to do with it."
"The most valuable feature is the liberty of keeping encrypted passwords and elevated information in a sealed vault."
"Reduction in number of sensitive passwords stored insecurely on local systems."
"It's always hard to put a value on return on investment. You avoid one breach and it's paid for a million times over. We got a penetration test company internally, just to see how secure our network is, and there happened to be one bit of software that had been overlooked by an external company that managed it. It hadn't been upgraded so that managed to get them into the network. They would've been able to access through the test thing a file that we had previously. If that was a real-life scenario they would have been able to get into our network and get full access to our organization's passwords. If they did get in, they would have gotten access to the cloud. The ROI we see is that we are completely secured compared to what we had previously where there was a vulnerability."
"This product helps keep us secure."
"Increased security around password management for teams and collaborative efforts with external vendors."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is a product that is familiar for a lot of users."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"Its user interface should be better, and there should probably be more information about scalability."
"The ability to set up an account expiration limit/date would be very useful."
"I would like to be able to reduce the log out time of the session."
"The biggest thing is there is no good way to have LastPass rotate passwords without human intervention. Right now, we have to go into each folder, then rotate and manually update each password. It can be done it by loading a bunch of passwords into a spreadsheet, but this makes the whole process insecure because then the passwords have been noted into a spreadsheet which have to be upload. We have to go into 40 to 50 applications and manually update passwords, because we don't view their solution of writing a bunch of passwords on a spreadsheet, then uploading them as a secure solution. This should be done internally within LastPass."
"I struggle a little bit with the mobile app. As a browser extension, it works really well, and we are able to get to what we need to. However, on the phone, it's not quite as easy to navigate."
"LastPass has a problem syncing the passwords to all of the users."
"One thing I wish LastPass had is an integration with Active Directory, not for synchronizing users but to actually manage, in some way, privileged accounts by replacing the password of LastPass itself."
"The management through the plugin is poor. It consumes tons of client resources especially as an administrator."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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LastPass is ranked 26th in AIOps while ServiceNow IT Operations Management is ranked 4th in AIOps with 34 reviews. LastPass is rated 7.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of LastPass writes "Straightforward to set up, good support, intuitive to use, and offers good value for the cost". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". LastPass is most compared with Azure Key Vault, BeyondTrust Password Safe, HashiCorp Vault, Keeper and CyberArk Enterprise Password Vault, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management.
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