KiSSFLOW vs OpenText AppWorks comparison

KiSSFLOW and OpenText are both solutions in the Business Process Management (BPM) category. KiSSFLOW is ranked #11 with an average rating of 8.6, while OpenText is ranked #20 with an average rating of 7.7. KiSSFLOW holds a 0.5% mindshare in BPM, compared to OpenText’s 0.5% mindshare. Additionally, 92% of KiSSFLOW users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

KiSSFLOW

Read 12 KiSSFLOW reviews

603 Views
342 Comparison Views

92% willing to recommend

OpenText AppWorks

Read 10 OpenText AppWorks reviews

343 Views
217 Comparison Views

100% willing to recommend

KiSSFLOW

OpenText AppWorks

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

KiSSFLOW and OpenText AppWorks are prominent contenders in the business process management sector. KiSSFLOW stands out for its simplicity and affordability, making it appealing to smaller businesses, while OpenText AppWorks impresses with its extensive and flexible feature range, attracting larger enterprises with complex needs.

Features: KiSSFLOW offers easy-to-use automation, no-code capabilities for process creation by non-IT personnel, and flexible API integrations that enhance its usability. OpenText AppWorks features strong integration with third-party systems, a comprehensive monitoring capability, and advanced process optimization through OCR technology and low-coding functionality.

Room for Improvement: KiSSFLOW could expand its low-code capabilities further and increase scalability options to cater to larger enterprises. OpenText AppWorks would benefit from streamlining its deployment process, enhancing user-friendliness, and reducing complexity in setup and customization.

Ease of Deployment and Customer Service: KiSSFLOW excels with a straightforward cloud-based deployment, reducing setup time and offering accessible support for integrations and troubleshooting. OpenText AppWorks provides comprehensive support but involves a more complicated deployment process, which may take longer but suits organizations needing custom setups.

Pricing and ROI: KiSSFLOW's competitive pricing allows for quicker ROI with lower upfront costs, making it attractive for smaller businesses. OpenText AppWorks requires a higher initial investment, but its extensive features can provide significant long-term value for businesses that fully utilize its capabilities.

To learn more, read our detailed KiSSFLOW vs. OpenText AppWorks Report (Updated: April 2025).

Buyer's Guide

KiSSFLOW vs. OpenText AppWorks

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

KiSSFLOW

Ranking in Business Process Management (BPM)

11th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Performance Management (6th), Rapid Application Development Software (14th), Low-Code Development Platforms (10th)

OpenText AppWorks

Ranking in Business Process Management (BPM)

20th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of KiSSFLOW is 0.5%, down from 0.5% compared to the previous year. The mindshare of OpenText AppWorks is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Julius Jagdon

Business Tools at Motorola Solutions

The tool is intuitive to use and, through automation, has been a real time-saver

When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.

Read full review

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the performance."

"The user interface is very, very good."

"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."

"The best thing about Kissflow is its user-friendliness."

"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."

"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."

"The support team responds fast."

"The best thing about KiSSFLOW is that we can do virtual approvals."

More KiSSFLOW pros

"Its customer support is reliable and easy to approach."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"One of the most useful features is the code is customizable, we can make it our own."

More OpenText AppWorks pros

Cons

"One area where I believe Kissflow can be improved is customization."

"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."

"Some of the tool's fields only accept certain types of text. The input fields are inflexible."

"The UI, though is pretty friendly and easy to use, can be improved in some aspects."

"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."

"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."

"Sometimes some notifications don't appear on the mobile app."

"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."

More KiSSFLOW cons

"The integration could improve."

"OpenText needs improvements in its integration model to align with newer integration types."

"AppWorks could be improved by including BPM simulation."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"The crucial missing element is the archival function."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"There is room for improvement in the pricing structure."

More OpenText AppWorks cons

Pricing and Cost Advice

"Your company must subscribe to the solution if you create a business account."

"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."

"The product costs $15 per user per month."

"The license is very expensive."

"This is an affordable product and everything is included in the subscription."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"AppWorks is pretty expensive."

"The price is on the higher side."

"There is a user-based perpetual license."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

11%

Government

10%

Wholesaler/Distributor

Financial Services Firm

12%

Computer Software Company

10%

Insurance Company

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about KiSSFLOW?

The best thing about Kissflow is its user-friendliness.

See all answers

What is your experience regarding pricing and costs for KiSSFLOW?

The license is very expensive. However, there are no additional costs to the standard license.

See all answers

What needs improvement with KiSSFLOW?

One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the...

See all answers

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

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Product Reports

Buyer's Guide

KiSSFLOW

April 2025

Download KiSSFLOW product report

Buyer's Guide

OpenText AppWorks

April 2025

Download OpenText AppWorks product report

Overview

KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.

KiSSFLOW

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

OpenText

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Buyer's Guide

KiSSFLOW vs. OpenText AppWorks

April 2025

Free Report: KiSSFLOW vs. OpenText AppWorks

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