Kaseya Vorex vs N-able MSP Manager comparison

Kaseya and N-able are both solutions in the Help Desk Software category. Kaseya is ranked #19 with an average rating of 9.0, while N-able is ranked #28. Kaseya holds a 0.5% mindshare in HDS, compared to N-able’s 1.2% mindshare. Additionally, 50% of Kaseya users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

Kaseya Vorex

Read 2 Kaseya Vorex reviews

193 Views
193 Comparison Views

50% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

557 Views
440 Comparison Views

100% willing to recommend

Kaseya Vorex

N-able MSP Manager

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Kaseya Vorex and N-able MSP Manager based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Kaseya Vorex vs. N-able MSP Manager Report (Updated: September 2025).

Buyer's Guide

Kaseya Vorex vs. N-able MSP Manager

September 2025

Download the complete report

Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya Vorex

Ranking in Help Desk Software

19th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in Help Desk Software

28th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (30th)

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of Kaseya Vorex is 0.5%, up from 0.1% compared to the previous year. The mindshare of N-able MSP Manager is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Kaseya Vorex	0.5%
N-able MSP Manager	1.2%
Other	98.3%

Help Desk Software

Featured Reviews

Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Platform excels across departments but requires more focus on integration and IT management features

Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enhancements are very limited. Multi-tenancy was lacking in Kaseya Vorex. Tenancy was not 100% there in Kaseya Vorex. The IT Asset Management feature was very limited. The Service Desk was also limited because it is not a full-fledged ITSM; it was a professional service automation platform. Integrated communication tools were somewhat lacking in Kaseya. Multi-channel collaboration integrations were not there. The Service Desk was not in complete compliance with the ITIL framework.

Read full review

Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The platform's most valuable feature is the ability to produce daily summary reports."

"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"This is a premier product and it has been around for a long time."

"I am impressed with the tool's integration with our mail system."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

Cons

"Kaseya Vorex's customization features could be better."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"The tool needs to improve its customization of the user interface."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

Pricing and Cost Advice

Information not available

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

869,566 professionals have used our research since 2012.

Questions from the Community

What do you like most about Kaseya Vorex?

The platform's most valuable feature is the ability to produce daily summary reports.

See all answers

What needs improvement with Kaseya Vorex?

See all answers

What advice do you have for others considering Kaseya Vorex?

There is no comparison to SolarWinds Service Desk when compared with Kaseya Vorex because both platforms are altogether different from a business model perspective. With Kaseya products, I had neve...

See all answers

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

What advice do you have for others considering N-able MSP Manager?

N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...

See all answers

Comparisons

No data available

ServiceNow vs N-able MSP Manager

Compared 41% of the time

JIRA Service Management vs N-able MSP Manager

Compared 40% of the time

SolarWinds Web Help Desk vs N-able MSP Manager

Compared 19% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

Help Desk Software

September 2025

Download Kaseya Vorex product report

Buyer's Guide

Help Desk Software

September 2025

Download N-able MSP Manager product report

Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

CROWD, GetApp, Capterra, Software Advice

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

Kaseya Vorex vs. N-able MSP Manager

September 2025

Free Report: Kaseya Vorex vs. N-able MSP Manager

Find out what your peers are saying about Kaseya Vorex vs. N-able MSP Manager and other solutions. Updated: September 2025.

DOWNLOAD NOW

869,566 professionals have used our research since 2012.

See our Kaseya Vorex vs. N-able MSP Manager report.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.