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Kana Express [EOL] vs Pipedrive comparison

Verint and Pipedrive are both solutions in the CRM category. Additionally, 78% of Pipedrive users are willing to recommend the solution.
Pipedrive
Read 13 Pipedrive reviews
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  • 613 Comparison Views
78% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Kana Express [EOL] and Pipedrive based on real PeerSpot user reviews.

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Buyer's Guide
CRM
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kana Express [EOL]
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Pipedrive
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
CRM (18th), Local Government CRM (10th), Opportunity Management (3rd), Sales Force Automation (8th)
 

Featured Reviews

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Willem Lambrechts - PeerSpot reviewer
Offers the ability to create multiple pipelines and the flexibility in filtering and reporting
We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
15%
Computer Software Company
13%
Government
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Pipedrive?
The most valuable feature is the ability to create timelines and custom fields.
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What is your experience regarding pricing and costs for Pipedrive?
The pricing is satisfactory.
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What needs improvement with Pipedrive?
New features sometimes seem bolted on rather than being smooth.
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Comparisons

No data available
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Compared 10% of the time
Microsoft Dynamics CRM vs Pipedrive Logo
Microsoft Dynamics CRM vs Pipedrive
Compared 10% of the time
Odoo vs Pipedrive Logo
Odoo vs Pipedrive
Compared 9% of the time
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Product Reports

Buyer's Guide
CRM
July 2025
Kana Express [EOL] reportDownload Kana Express [EOL] product report
Buyer's Guide
Pipedrive
June 2025
Pipedrive reportDownload Pipedrive product report
 

Also Known As

Trinicom
No data available
 

Overview

Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.
Verint

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive
 

Sample Customers

Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
Buyer's Guide
CRM
July 2025
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.