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JumpCloud vs Tenable Cloud Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
JumpCloud reduces ID management costs by 40-60%, speeds onboarding, enhances security, and saves on deployment, though benefits vary.
Sentiment score
5.3
Tenable Cloud Security is financially beneficial, offering cost-effective services and positive outcomes despite lacking specific recent metrics.
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
System Administrator at Girnarcare
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
System Administrator at Mensa Brands
The time saved on onboarding and device management is significant, probably a 75% reduction.
System Administrator at Mensa Brands
 

Customer Service

Sentiment score
7.5
JumpCloud customer service is responsive and helpful, though some users noted occasional delays and suggested improving documentation.
Sentiment score
3.4
Tenable Cloud Security support receives mixed reviews with praised efficiency and availability, but some note delayed and inconsistent assistance.
Customer support should be enhanced, especially the response time which should be much faster than it is now.
Technical Support and Engineer at EIKON Technology
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
Senior DevOps Engineer at Alibaba Group
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
System Administrator at Girnarcare
With Element, if you need a feature, you can discuss it with them, and if implementation is possible, you will have that feature within a month or two, depending on complexity.
Information Security Architect at WSP
 

Scalability Issues

Sentiment score
7.9
JumpCloud is scalable, flexible, and cost-effective, supporting various organizational sizes with robust performance and seamless expansion capabilities.
Sentiment score
5.8
Tenable Cloud Security excels in scalability, praised for handling assets efficiently, but faces challenges in larger multi-cloud setups.
With AWS SSO, it is ten out of ten.
Senior DevOps Engineer at Alibaba Group
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
System Administrator at Mensa Brands
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
System Administrator at Mensa Brands
 

Stability Issues

Sentiment score
7.8
JumpCloud is highly reliable, with consistent uptime, rapid response to issues, and strong user confidence in its stability.
Sentiment score
7.8
Tenable Cloud Security is stable and reliable, with high ratings and prompt resolution of minor bugs, say users.
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
System Administrator at Mensa Brands
I rate the stability of JumpCloud ten out of ten.
Senior DevOps Engineer at Alibaba Group
It did not initially recognize my microphone.
Principal Systems Engineer at a healthcare company with 51-200 employees
In situations where there was a platform issue, they fixed it immediately and provided a complete explanation for the occurrence.
Information Security Architect at WSP
 

Room For Improvement

JumpCloud users seek improvements in configuration, support, integrations, customization, security, and better management of platforms, APIs, and interfaces.
Tenable Cloud Security needs improved speed, automation, integration, clearer licensing, better support, and AI-powered features for multi-cloud environments.
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
System Administrator at Mensa Brands
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
Senior DevOps Engineer at Alibaba Group
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
Technical Support and Engineer at EIKON Technology
Adding capabilities for the scanner to automatically pick up changes and add assets automatically would be valuable.
Information Security Architect at WSP
The only complaint I hear in the market is from resellers that Tenable management team in Brazil doesn't play fair with the channel and resellers.
Owner at SUNLIT TECHNOLOGIES
 

Setup Cost

JumpCloud offers competitive and transparent pricing, starting at $2 per user, with costs varying by features and complexity.
Tenable Cloud Security is favorably received for its fair pricing, offering good value for enterprise cloud security solutions.
AWS charges per user, which can be costly if I have more than ten users.
Senior DevOps Engineer at Alibaba Group
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
Technical Support and Engineer at EIKON Technology
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
System Administrator at Girnarcare
 

Valuable Features

JumpCloud streamlines device and user management through automation, enhancing security with integration, single sign-on, and multi-platform support.
Tenable Cloud Security offers comprehensive vulnerability detection, asset management, and integration, enhancing security and compliance with proactive monitoring.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
Senior DevOps Engineer at Alibaba Group
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
Technical Support and Engineer at EIKON Technology
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
Principal Systems Engineer at a healthcare company with 51-200 employees
The automatic integration capabilities, particularly with DNS, Azure, and AWS, are extremely valuable.
Information Security Architect at WSP
Perhaps the best functionalities are related to promoting a deeper analysis of the environment where applications are running in terms of creating a double armor of security to block threats that may come in the cloud with Tenable Cloud Security.
Owner at SUNLIT TECHNOLOGIES
The best features Tenable Cloud Security offers in my experience are automatic scanning, frequent scanning, and automatic finding, which I find valuable.
Cloud Security Engineer at a tech vendor with 51-200 employees
 

Categories and Ranking

JumpCloud
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
11th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Single Sign-On (SSO) (11th), Identity Management (IM) (14th), Enterprise Password Managers (12th), ZTNA as a Service (11th), Active Directory Bridge (3rd), Cyber Asset Attack Surface Management (CAASM) (4th)
Tenable Cloud Security
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
21st
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
Container Security (31st), Cloud Workload Protection Platforms (CWPP) (20th), Cloud Security Posture Management (CSPM) (24th), Cloud-Native Application Protection Platforms (CNAPP) (19th), Cloud Infrastructure Entitlement Management (CIEM) (2nd)
 

Mindshare comparison

As of August 2026, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of JumpCloud is 2.3%, up from 2.2% compared to the previous year. The mindshare of Tenable Cloud Security is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
JumpCloud2.3%
Tenable Cloud Security1.0%
Other96.7%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

Arun Jose - PeerSpot reviewer
System Administrator at Mensa Brands
Unified directory and device management has streamlined remote workforce security and onboarding
JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.
CD
Information Security Architect at WSP
Has significantly improved proactive monitoring through automated asset discovery and seamless integration with cloud environments
Making the system smarter would be beneficial. Adding modules for integration with AWS and Azure would be helpful. Adding capabilities for the scanner to automatically pick up changes and add assets automatically would be valuable. When discussing a big company, it is mandatory to have tools that will assist us rather than waiting for manual input to add hosts. Adding assets manually is prone to mistakes. Humans might forget to add an asset or make errors when adding multiple assets. Taking the human element out of the context and making it more streamlined is the future for security. The human should be involved where expertise is needed, such as analysis and decision-making. Currently, with resource constraints, we need tools to collect and aggregate data, eliminate false positives as much as possible, and present relevant information to employees for action.
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Top Industries

By visitors reading reviews
Comms Service Provider
19%
Construction Company
10%
Computer Software Company
8%
Financial Services Firm
7%
Government
11%
Financial Services Firm
10%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise4
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for JumpCloud?
My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the setup, and I feel it was a good value.
What needs improvement with JumpCloud?
The sync speed between the JumpCloud instance and the agent could be improved. The remote support feature is doing adequately well, but it would be better if there were less lagginess and more intu...
What is your primary use case for JumpCloud?
JumpCloud's remote support feature and SSO capabilities are excellent, particularly the one-click access to everything. The dashboard is quite intuitive, and for administrators, the remote support ...
What needs improvement with Tenable Cloud Security?
Making the system smarter would be beneficial. Adding modules for integration with AWS and Azure would be helpful. Adding capabilities for the scanner to automatically pick up changes and add asset...
What is your primary use case for Tenable Cloud Security?
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element is doing. For example, we were using Bitsight, Evelin, and also Tenable Cloud Se...
What is your experience regarding pricing and costs for Ermetic CSPM?
I wasn't involved with the pricing, setup cost and licensing for Tenable Cloud Security.
 

Also Known As

Resmo
Ermetic, Ermetic Identity Governance for AWS
 

Overview

 

Sample Customers

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Tyler Technologies, Bilfinger, BarkBox, MongoDB, airSlate, Adama, Latch, Cloudinary, Riskified, AppsFlyer, IntelyCare, Aidoc, 42Dot, and more.
Find out what your peers are saying about JumpCloud vs. Tenable Cloud Security and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.