

Find out in this report how the two ZTNA as a Service solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
The time saved on onboarding and device management is significant, probably a 75% reduction.
I can definitely say that it saved us time, and a lot of it. Probably months worth of time in engineering and IT support.
The onboarding of temporary privileged access accelerated significantly, allowing us to release consultants much faster than before, saving considerable money.
We need fewer employees now because StrongDM saves our time by eliminating manual work.
Customer support should be enhanced, especially the response time which should be much faster than it is now.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
They responded quickly to issues and were readily available for calls rather than waiting for email confirmations.
The technical support is responsive and knowledgeable.
They also have very good documentation, where they often ask us to refer to a particular document but can provide excellent on-call support.
With AWS SSO, it is ten out of ten.
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
If a larger organization such as Microsoft or Dell adopted it, there would be more privileged accounts, showing the product's potential to grow if issues in maintenance and crashing are resolved.
StrongDM's scalability is impressive; it is highly available, and we never perceived any latency issues.
StrongDM has very large and good scalability, capable of providing a million data in a second, showcasing its great scalability.
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
I rate the stability of JumpCloud ten out of ten.
It did not initially recognize my microphone.
The gateway sometimes crashes, and you are unable to retrieve passwords.
StrongDM is very stable; I cannot recall experiencing a glitch.
I rate the stability of the product five out of ten because crashes sometimes happen when we are working on it.
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
StrongDM has limited MFA and passwordless options, relying heavily on time-based one-time passwords (OTP) or Duo, lacking support for true passwordless setups like biometrics or hardware YubiKeys, and it does not support per-session MFA.
It would be beneficial to have better control and alignment between frequent updates and improved communication regarding possible negative effects on existing customer bases.
It is difficult to find documentation or materials to review how it works, and there is less product material available in the market.
AWS charges per user, which can be costly if I have more than ten users.
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
The setup cost was free, with technical staff aiding our onboarding, requiring us only to cover the license fee.
It was mentioned that while the product is rapidly gaining features, it might become cost-prohibitive for wider usage.
My thoughts on the pricing of StrongDM is that it is expensive.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
One of the most powerful tools in StrongDM is audit logging.
Just-in-Time Access is the primary feature that works well and makes life easier for us here at LivePerson.
The best features for us are the centralized access control and the detailed audit logging, which allow us to provide temporary privileged access without managing VPNs ourselves.

| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 5 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 9 |
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.
JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.
What are the key features of JumpCloud?Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.
StrongDM streamlines secure, password-less access, reducing attack surfaces with its zero trust approach. It integrates smoothly with existing systems supporting IP whitelisting and excels in managing runtime features while offering comprehensive audit logging and seamless resource access.
StrongDM provides organizations with enhanced security through features like password rotation and efficient management of access to resources such as EC2 instances, Kubernetes clusters, and databases. Its integration capabilities are complemented by cost-effectiveness compared to competitors like CyberArk. Companies utilize StrongDM for controlling access in dynamic environments, benefiting from audit logging for detailed movement tracking. While users appreciate its efficiency, they also seek improvements in update control and better accompanying documentation. Some express the need for a cloud-native option to address diverse demands, as the current setup can be challenging without comprehensive materials. Flexibility and more traditional PAM features are in demand.
What are StrongDM's key features?In industries managing sensitive data or requiring regulated access, StrongDM is crucial for securing cloud private networks and managing user access to databases and hosts. DevOps teams benefit from its ability to protect connectivity to backend servers, ensuring identity and access management remains robust and adaptable for companies dealing with frequent changes or expansions.
We monitor all ZTNA as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.