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JumpCloud vs StrongDM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Implementing iboss boosted efficiency and security, offering high ROI despite increased per-device fees, through enhanced productivity and reduced VPN dependency.
Sentiment score
6.6
JumpCloud reduces ID management costs by 40-60%, speeds onboarding, enhances security, and saves on deployment, though benefits vary.
Sentiment score
5.1
StrongDM streamlines access management, enhancing efficiency and security, while reducing costs and manual tasks without specific savings measurement.
With iboss, whenever you turn on your laptop, the iboss agent automatically connects to the iboss cloud, enforcing all security policies. So with respect to the security side, it strengthens measures.
Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees
Deploying iboss leads to good return on investment, estimated around 70% to 80%.
Manager at Cyvogenix
I have seen some cost effectiveness from iboss; it has reduced certain support requirements, making it a more hands-off solution.
Managing Director
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
System Administrator at Girnarcare
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
System Administrator at Mensa Brands
The time saved on onboarding and device management is significant, probably a 75% reduction.
System Administrator at Mensa Brands
I can definitely say that it saved us time, and a lot of it. Probably months worth of time in engineering and IT support.
Director at LivePerson
The onboarding of temporary privileged access accelerated significantly, allowing us to release consultants much faster than before, saving considerable money.
Dev Ops Engineer And Solution Architect at Scania
We need fewer employees now because StrongDM saves our time by eliminating manual work.
Senior Analyst at Toll Holdings Limited
 

Customer Service

Sentiment score
7.6
Iboss support is praised for responsiveness and knowledge but faces challenges with response times and communication during outages.
Sentiment score
7.5
JumpCloud customer service is responsive and helpful, though some users noted occasional delays and suggested improving documentation.
Sentiment score
6.6
StrongDM's customer support is praised for responsiveness and knowledge, with high ratings, helpful documentation, and eventual assistance.
They are very fast, responsive, and knowledgeable.
Head of Cybersecurity at SES Water
The quality of the support is fantastic.
Educational Technology Coordinator at a performing arts with 201-500 employees
We had promising discussions about resolving these issues, but no real action followed.
Network Administrator at a educational organization with 51-200 employees
Customer support should be enhanced, especially the response time which should be much faster than it is now.
Technical Support and Engineer at EIKON Technology
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
Senior DevOps Engineer at Alibaba Group
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
System Administrator at Girnarcare
They responded quickly to issues and were readily available for calls rather than waiting for email confirmations.
Dev Ops Engineer And Solution Architect at Scania
The technical support is responsive and knowledgeable.
Senior Data Engineer at a non-profit with 1,001-5,000 employees
They also have very good documentation, where they often ask us to refer to a particular document but can provide excellent on-call support.
Senior Analyst at Toll Holdings Limited
 

Scalability Issues

Sentiment score
7.2
iboss offers scalable, containerized cloud architecture, efficiently expanding resources and swiftly resolving performance issues during traffic spikes.
Sentiment score
7.9
JumpCloud is scalable, flexible, and cost-effective, supporting various organizational sizes with robust performance and seamless expansion capabilities.
Sentiment score
6.7
StrongDM efficiently scales with minimal latency, supports growing environments, and requires configurations for optimal performance in large settings.
They are also able to meet on-demand requirements based on your contract with them, and can easily provide adequate resources and scalability.
Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees
I would rate it a nine out of ten for scalability.
If I start seeing sluggishness or anything like that, I just reach out to my rep, and they connect with their dev team, typically resolving it the same day.
Educational Technology Coordinator at a performing arts with 201-500 employees
With AWS SSO, it is ten out of ten.
Senior DevOps Engineer at Alibaba Group
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
System Administrator at Mensa Brands
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
System Administrator at Mensa Brands
If a larger organization such as Microsoft or Dell adopted it, there would be more privileged accounts, showing the product's potential to grow if issues in maintenance and crashing are resolved.
Iam Engineer at a manufacturing company with 10,001+ employees
StrongDM's scalability is impressive; it is highly available, and we never perceived any latency issues.
Dev Ops Engineer And Solution Architect at Scania
StrongDM has very large and good scalability, capable of providing a million data in a second, showcasing its great scalability.
Senior Analyst at Toll Holdings Limited
 

Stability Issues

Sentiment score
7.8
iboss is praised for stability, quick support, and reliability despite occasional minor challenges or growth-related fluctuations.
Sentiment score
7.8
JumpCloud is highly reliable, with consistent uptime, rapid response to issues, and strong user confidence in its stability.
Sentiment score
8.0
StrongDM is stable, highly rated for performance, with minor gateway issues, providing reliable access management that aids operations.
It's been pretty solid; I've never had an outage with them, and if I ever had, it's only been once out of the seven years.
Educational Technology Coordinator at a performing arts with 201-500 employees
We've experienced zero downtime.
Head of Cybersecurity at SES Water
Our biggest problem with their service was it did not recognize the device despite our ClearPass sending information to the iboss box.
Network Administrator at a educational organization with 51-200 employees
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
System Administrator at Mensa Brands
I rate the stability of JumpCloud ten out of ten.
Senior DevOps Engineer at Alibaba Group
It did not initially recognize my microphone.
Principal Systems Engineer at a healthcare company with 51-200 employees
The gateway sometimes crashes, and you are unable to retrieve passwords.
Iam Engineer at a manufacturing company with 10,001+ employees
StrongDM is very stable; I cannot recall experiencing a glitch.
Dev Ops Engineer And Solution Architect at Scania
I rate the stability of the product five out of ten because crashes sometimes happen when we are working on it.
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
 

Room For Improvement

Concerns include pricing, agent reliability, security, integration complexities, slow reporting, limited cloud integration, and improved support and presentations.
JumpCloud users seek improvements in configuration, support, integrations, customization, security, and better management of platforms, APIs, and interfaces.
StrongDM needs improvements in setup, integrations, documentation, protocols, MFA options, automations, and enterprise access processes.
It is not as intuitive as the rest of the platform.
Head of Cybersecurity at SES Water
iboss's single pane of glass console gives centralized visibility into web traffic, user activity, security policies, and alerts from one dashboard.
Manager at Cyvogenix
We also had a problem with a transition when we upgraded from one appliance of theirs to another, but their engineer lost a good deal of our data.
Network Administrator at a educational organization with 51-200 employees
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
System Administrator at Mensa Brands
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
Senior DevOps Engineer at Alibaba Group
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
Technical Support and Engineer at EIKON Technology
StrongDM has limited MFA and passwordless options, relying heavily on time-based one-time passwords (OTP) or Duo, lacking support for true passwordless setups like biometrics or hardware YubiKeys, and it does not support per-session MFA.
Senior Analyst at Toll Holdings Limited
It would be beneficial to have better control and alignment between frequent updates and improved communication regarding possible negative effects on existing customer bases.
Senior Data Engineer at a non-profit with 1,001-5,000 employees
It is difficult to find documentation or materials to review how it works, and there is less product material available in the market.
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
 

Setup Cost

Iboss offers competitive, transparent pricing and simplicity, but costs may increase with usage compared to ZScaler and Check Point.
JumpCloud offers competitive and transparent pricing, starting at $2 per user, with costs varying by features and complexity.
StrongDM offers robust cloud management and security with efficient setup, but some find its per-user pricing costly.
It offers the same features you would get from a vendor that charges 250,000 British pounds for a fraction of the price.
Head of Cybersecurity at SES Water
The following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs.
Network Administrator at a educational organization with 51-200 employees
Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern.
Managing Director
AWS charges per user, which can be costly if I have more than ten users.
Senior DevOps Engineer at Alibaba Group
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
Technical Support and Engineer at EIKON Technology
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
System Administrator at Girnarcare
The setup cost was free, with technical staff aiding our onboarding, requiring us only to cover the license fee.
Dev Ops Engineer And Solution Architect at Scania
It was mentioned that while the product is rapidly gaining features, it might become cost-prohibitive for wider usage.
Senior Data Engineer at a non-profit with 1,001-5,000 employees
My thoughts on the pricing of StrongDM is that it is expensive.
Director at LivePerson
 

Valuable Features

iboss excels with cloud-native security features, centralized management, zero trust access, and reliable, seamless integration for enhanced efficiency.
JumpCloud streamlines device and user management through automation, enhancing security with integration, single sign-on, and multi-platform support.
StrongDM enhances security and efficiency with centralized access, automated management, and integrations, ensuring seamless, secure operations and compliance.
The solution's mental health function can detect if someone needs help.
Head of Cybersecurity at SES Water
It's given us a lot more visibility into our computer assets that may be infected with viruses and also shows us people who have unusually large uploads or might be engaging in high-risk activities, such as searches or going to sites not categorized by their web crawler.
Educational Technology Coordinator at a performing arts with 201-500 employees
iboss was the best solution for us because, no matter what domain you were in, everything is under a single pane of glass, which is exactly what we wanted.
Managing Director
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
Senior DevOps Engineer at Alibaba Group
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
Technical Support and Engineer at EIKON Technology
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
Principal Systems Engineer at a healthcare company with 51-200 employees
One of the most powerful tools in StrongDM is audit logging.
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
Just-in-Time Access is the primary feature that works well and makes life easier for us here at LivePerson.
Director at LivePerson
The best features for us are the centralized access control and the detailed audit logging, which allow us to provide temporary privileged access without managing VPNs ourselves.
Dev Ops Engineer And Solution Architect at Scania
 

Categories and Ranking

iboss
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
24
Ranking in other categories
Secure Web Gateways (SWG) (6th), Internet Security (3rd), Web Content Filtering (1st), Cloud Access Security Brokers (CASB) (6th), ZTNA as a Service (6th), Secure Access Service Edge (SASE) (7th)
JumpCloud
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Single Sign-On (SSO) (11th), Identity Management (IM) (11th), Enterprise Password Managers (11th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (11th), ZTNA as a Service (11th), Active Directory Bridge (2nd), Cyber Asset Attack Surface Management (CAASM) (5th)
StrongDM
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
11
Ranking in other categories
Privileged Access Management (PAM) (5th), Access Management (9th)
 

Featured Reviews

Ashok Ananthula - PeerSpot reviewer
Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees
Cloud gateway has strengthened remote web security and now needs better Mac and ISP support
The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.
Arun Jose - PeerSpot reviewer
System Administrator at Mensa Brands
Unified directory and device management has streamlined remote workforce security and onboarding
JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.
AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Secure access has transformed our audits and weekend operations run smoothly
StrongDM does not support multi-port and distributed clusters, as the raw TCP resource type is strictly single-port and cannot handle protocols requiring multiple concurrent ports or distributed brokers like Kafka. Third-party client compatibility is another area for improvement, as StrongDM is designed to work with the standard Microsoft Remote Desktop Connection on Windows but may not fully support alternative RDP clients like the Windows Store Remote Desktop.Additionally, StrongDM has limited MFA and passwordless options, relying heavily on time-based one-time passwords (OTP) or Duo, lacking support for true passwordless setups like biometrics or hardware YubiKeys, and it does not support per-session MFA. These are the drawbacks that need improvement for StrongDM.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
8%
Construction Company
7%
Comms Service Provider
18%
Construction Company
10%
Computer Software Company
9%
Outsourcing Company
7%
Outsourcing Company
12%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise7
Large Enterprise11
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise4
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise9
 

Questions from the Community

What needs improvement with iboss?
I think iboss could be improved by making reporting and dashboard customization more flexible, and simplifying troubl...
What is your primary use case for iboss?
I use iboss as a cloud-based secure web gateway to provide secure internet access, web filtering, and protect remote ...
What is your experience regarding pricing and costs for iboss?
My experience with iboss's pricing structure, setup cost, and licensing model has been positive, straightforward, and...
What is your experience regarding pricing and costs for JumpCloud?
My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the set...
What needs improvement with JumpCloud?
The sync speed between the JumpCloud instance and the agent could be improved. The remote support feature is doing ad...
What is your primary use case for JumpCloud?
JumpCloud's remote support feature and SSO capabilities are excellent, particularly the one-click access to everythin...
What is your experience regarding pricing and costs for StrongDM?
I cannot disclose the pricing details, but I find it competitive compared to other solutions.
What needs improvement with StrongDM?
StrongDM can be improved in many ways. For example, the access approval workflow could be faster. We face a challenge...
What is your primary use case for StrongDM?
In our environment, we have managed Linux servers, cloud resources, and production systems, and we use StrongDM as a ...
 

Comparisons

 

Also Known As

iBoss Cloud Platform
Resmo
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Overview

 

Sample Customers

Trusted by global enterprises and government agencies.
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
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