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JumpCloud vs StrongDM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
JumpCloud reduces ID management costs by 40-60%, speeds onboarding, enhances security, and saves on deployment, though benefits vary.
Sentiment score
5.1
StrongDM streamlines access management, enhancing efficiency and security, while reducing costs and manual tasks without specific savings measurement.
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
System Administrator at Girnarcare
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
System Administrator at Mensa Brands
The time saved on onboarding and device management is significant, probably a 75% reduction.
System Administrator at Mensa Brands
I can definitely say that it saved us time, and a lot of it. Probably months worth of time in engineering and IT support.
Director at LivePerson
The onboarding of temporary privileged access accelerated significantly, allowing us to release consultants much faster than before, saving considerable money.
Dev Ops Engineer And Solution Architect at Scania
We need fewer employees now because StrongDM saves our time by eliminating manual work.
Senior Analyst at Toll Holdings Limited
 

Customer Service

Sentiment score
7.5
JumpCloud customer service is responsive and helpful, though some users noted occasional delays and suggested improving documentation.
Sentiment score
6.6
StrongDM's customer support is praised for responsiveness and knowledge, with high ratings, helpful documentation, and eventual assistance.
Customer support should be enhanced, especially the response time which should be much faster than it is now.
Technical Support and Engineer at EIKON Technology
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
Senior DevOps Engineer at Alibaba Group
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
System Administrator at Girnarcare
They responded quickly to issues and were readily available for calls rather than waiting for email confirmations.
Dev Ops Engineer And Solution Architect at Scania
The technical support is responsive and knowledgeable.
Senior Data Engineer at a non-profit with 1,001-5,000 employees
They also have very good documentation, where they often ask us to refer to a particular document but can provide excellent on-call support.
Senior Analyst at Toll Holdings Limited
 

Scalability Issues

Sentiment score
7.9
JumpCloud is scalable, flexible, and cost-effective, supporting various organizational sizes with robust performance and seamless expansion capabilities.
Sentiment score
6.7
StrongDM efficiently scales with minimal latency, supports growing environments, and requires configurations for optimal performance in large settings.
With AWS SSO, it is ten out of ten.
Senior DevOps Engineer at Alibaba Group
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
System Administrator at Mensa Brands
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
System Administrator at Mensa Brands
If a larger organization such as Microsoft or Dell adopted it, there would be more privileged accounts, showing the product's potential to grow if issues in maintenance and crashing are resolved.
Iam Engineer at a manufacturing company with 10,001+ employees
StrongDM's scalability is impressive; it is highly available, and we never perceived any latency issues.
Dev Ops Engineer And Solution Architect at Scania
StrongDM has very large and good scalability, capable of providing a million data in a second, showcasing its great scalability.
Senior Analyst at Toll Holdings Limited
 

Stability Issues

Sentiment score
7.8
JumpCloud is highly reliable, with consistent uptime, rapid response to issues, and strong user confidence in its stability.
Sentiment score
8.0
StrongDM is stable, highly rated for performance, with minor gateway issues, providing reliable access management that aids operations.
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
System Administrator at Mensa Brands
I rate the stability of JumpCloud ten out of ten.
Senior DevOps Engineer at Alibaba Group
It did not initially recognize my microphone.
Principal Systems Engineer at a healthcare company with 51-200 employees
The gateway sometimes crashes, and you are unable to retrieve passwords.
Iam Engineer at a manufacturing company with 10,001+ employees
StrongDM is very stable; I cannot recall experiencing a glitch.
Dev Ops Engineer And Solution Architect at Scania
I rate the stability of the product five out of ten because crashes sometimes happen when we are working on it.
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
 

Room For Improvement

JumpCloud users seek improvements in configuration, support, integrations, customization, security, and better management of platforms, APIs, and interfaces.
StrongDM needs improvements in setup, integrations, documentation, protocols, MFA options, automations, and enterprise access processes.
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
System Administrator at Mensa Brands
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
Senior DevOps Engineer at Alibaba Group
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
Technical Support and Engineer at EIKON Technology
StrongDM has limited MFA and passwordless options, relying heavily on time-based one-time passwords (OTP) or Duo, lacking support for true passwordless setups like biometrics or hardware YubiKeys, and it does not support per-session MFA.
Senior Analyst at Toll Holdings Limited
It would be beneficial to have better control and alignment between frequent updates and improved communication regarding possible negative effects on existing customer bases.
Senior Data Engineer at a non-profit with 1,001-5,000 employees
It is difficult to find documentation or materials to review how it works, and there is less product material available in the market.
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
 

Setup Cost

JumpCloud offers competitive and transparent pricing, starting at $2 per user, with costs varying by features and complexity.
StrongDM offers robust cloud management and security with efficient setup, but some find its per-user pricing costly.
AWS charges per user, which can be costly if I have more than ten users.
Senior DevOps Engineer at Alibaba Group
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
Technical Support and Engineer at EIKON Technology
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
System Administrator at Girnarcare
The setup cost was free, with technical staff aiding our onboarding, requiring us only to cover the license fee.
Dev Ops Engineer And Solution Architect at Scania
It was mentioned that while the product is rapidly gaining features, it might become cost-prohibitive for wider usage.
Senior Data Engineer at a non-profit with 1,001-5,000 employees
My thoughts on the pricing of StrongDM is that it is expensive.
Director at LivePerson
 

Valuable Features

JumpCloud streamlines device and user management through automation, enhancing security with integration, single sign-on, and multi-platform support.
StrongDM enhances security and efficiency with centralized access, automated management, and integrations, ensuring seamless, secure operations and compliance.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
Senior DevOps Engineer at Alibaba Group
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
Technical Support and Engineer at EIKON Technology
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
Principal Systems Engineer at a healthcare company with 51-200 employees
One of the most powerful tools in StrongDM is audit logging.
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
Just-in-Time Access is the primary feature that works well and makes life easier for us here at LivePerson.
Director at LivePerson
The best features for us are the centralized access control and the detailed audit logging, which allow us to provide temporary privileged access without managing VPNs ourselves.
Dev Ops Engineer And Solution Architect at Scania
 

Categories and Ranking

JumpCloud
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Single Sign-On (SSO) (11th), Identity Management (IM) (14th), Enterprise Password Managers (12th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (11th), ZTNA as a Service (11th), Active Directory Bridge (3rd), Cyber Asset Attack Surface Management (CAASM) (4th)
StrongDM
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
11
Ranking in other categories
Privileged Access Management (PAM) (5th), Access Management (9th)
 

Featured Reviews

Arun Jose - PeerSpot reviewer
System Administrator at Mensa Brands
Unified directory and device management has streamlined remote workforce security and onboarding
JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.
MX
Dev Ops Engineer And Solution Architect at Scania
Centralized access has improved privileged control and now provides strong audit visibility
I believe StrongDM can improve its initial setup and onboarding experience for larger enterprise environments like Scania, where we have a lot of processes. Integrating different teams, access policies, and existing identity workflows requires substantial planning. Additionally, I think the dashboard customization and reporting could be more flexible for operational teams, though new teams find it manageable. Once the platform is fully integrated, it provides significant value. Apart from the onboarding experience, I would also mention that the templates for enterprise onboarding and policy setup could benefit from innovative thinking tailored to organizations managing large AWS and Kubernetes workloads. Enhanced customization in dashboards and reporting would further ease operations and provide better insights.
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Top Industries

By visitors reading reviews
Comms Service Provider
19%
Construction Company
10%
Computer Software Company
8%
Financial Services Firm
7%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
9%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for JumpCloud?
My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the setup, and I feel it was a good value.
What needs improvement with JumpCloud?
The sync speed between the JumpCloud instance and the agent could be improved. The remote support feature is doing adequately well, but it would be better if there were less lagginess and more intu...
What is your primary use case for JumpCloud?
JumpCloud's remote support feature and SSO capabilities are excellent, particularly the one-click access to everything. The dashboard is quite intuitive, and for administrators, the remote support ...
What is your experience regarding pricing and costs for StrongDM?
I cannot disclose the pricing details, but I find it competitive compared to other solutions.
What needs improvement with StrongDM?
StrongDM can be improved in many ways. For example, the access approval workflow could be faster. We face a challenge where we sometimes need temporary access to production but have to wait for an ...
What is your primary use case for StrongDM?
In our environment, we have managed Linux servers, cloud resources, and production systems, and we use StrongDM as a privileged access management solution. StrongDM authenticates users through the ...
 

Comparisons

 

Also Known As

Resmo
No data available
 

Overview

 

Sample Customers

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Information Not Available
Find out what your peers are saying about JumpCloud vs. StrongDM and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.