

Keeper Enterprise Password Manager and JumpCloud compete in the secure access management category. Keeper's pricing and customer support are typically favored, whereas JumpCloud's extensive features provide a strong case for its value.
Features: Keeper Enterprise offers advanced password management capabilities, zero-knowledge encryption, and robust security auditing. JumpCloud provides directory as a service, single sign-on, and multi-factor authentication, establishing itself as a comprehensive solution for identity management.
Room for Improvement: Keeper could enhance capabilities in areas such as advanced reporting, integration with third-party applications, and expanded mobile features. JumpCloud may benefit from improvements in more seamless integration with non-SAML applications, enhancing user interface intuitiveness, and refining customer support consistency.
Ease of Deployment and Customer Service: Keeper Enterprise is recognized for straightforward deployment and responsive support. JumpCloud leverages cloud-based architecture, offering easy implementation across various systems, although its support quality can vary.
Pricing and ROI: Keeper Enterprise features competitive pricing with rapid ROI due to its security benefits. JumpCloud, although potentially costlier initially, justifies its price through comprehensive identity management features, attracting organizations with extensive needs.
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
The time saved on onboarding and device management is significant, probably a 75% reduction.
From a pricing perspective, although it was more expensive than the competition, the price-performance ratio was perfect for our business needs.
The BridgeWatch module allows us to have fairly advanced dark web monitoring.
I have not seen a return on investment thanks to Keeper Enterprise Password Manager that can be measured; however, it helps ensure the sustainability of the company's revenue by properly protecting the key users of the company, such as executives or IT managers, so it is an insurance rather than a productivity gain, and for the moment, it is hard to measure.
Customer support should be enhanced, especially the response time which should be much faster than it is now.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
It was perfect, and I had no reason to complain.
I advise that it is something that is easy to set up and cost-efficient, with a friendly customer support team there to support you in any way.
I rate the customer support of Keeper Enterprise Password Manager as very responsive and effective according to my experience.
With AWS SSO, it is ten out of ten.
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
So far I've been able to import many devices and servers, and I haven't had any problems when it comes to enterprise scalability.
It is easy to spin up a tenant and add users through SSO and just-in-time provisioning.
I rate the scalability of Keeper Enterprise Password Manager as very good, and I consider that to be one of the product's strengths.
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
I rate the stability of JumpCloud ten out of ten.
It did not initially recognize my microphone.
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
If your entire tenancy gets their sessions kicked out, an admin must sign in and manually approve the first logins.
They can make the feature for Privileged Access Management a bit more user-friendly, as right now it is somewhat complicated to get a privileged access manager running in both development and production environments.
It would be better if there was an option for an easy way to share the password with people who do not use Keeper, such as a one-time share where you can just share the whole folder instead of having to share each record.
AWS charges per user, which can be costly if I have more than ten users.
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
The solution was more expensive than the competition, but considering our business needs, it was perfectly aligned with the price-performance aspect.
My experience with pricing, setup cost, and licensing for Keeper Enterprise Password Manager is that pricing is fair.
My experience regarding pricing, installation costs, and license management for Keeper Enterprise Password Manager shows that the costs are relatively affordable.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
The ability to share credentials easily and securely was a big improvement.
The best features Keeper Enterprise Password Manager offers are Single Sign-On and authentication, which makes it difficult for other users to potentially hack in.
The very granular access rights allow us to restrict the use of certain passwords, sharing, and external access to specific people, which significantly increases the level of security.
| Product | Mindshare (%) |
|---|---|
| Keeper Enterprise Password Manager | 4.8% |
| JumpCloud | 1.7% |
| Other | 93.5% |

| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 5 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 5 |
| Large Enterprise | 13 |
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.
JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.
What are the key features of JumpCloud?Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.
Keeper Enterprise Password Manager provides robust security across devices with two-factor authentication and seamless password sharing for users seeking ease of use and strong encryption.
Keeper Enterprise Password Manager offers a comprehensive solution for managing sensitive information with features like cross-platform compatibility, multi-device access, and complex password generation. Businesses appreciate its user-friendly interfaces and mobile-friendly design that enhances productivity. Keeper supports secure credential management with AES 256 encryption, browser extensions, and cloud storage, catering to both personal and professional needs. Advanced features such as autofill, folder organization, and fingerprint login ensure streamlined operations for individuals and teams.
What features make Keeper Enterprise Password Manager stand out?In industries like finance, healthcare, and education, Keeper Enterprise Password Manager is crucial for securing access credentials and sensitive information. Organizations leverage its features to manage passwords efficiently, ensuring compliance and streamlined operations. Teams benefit from enhanced security protocols and data synchronization across all devices, making it a favored choice in sectors requiring stringent data protection measures.
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