We performed a comparison between JIRA Service Management and ManageEngine Applications Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"This is a flexible tool for logging and tracking issues efficiently."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general."
"JSM's best feature is the integration with other Jira products."
"One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers."
"Its integration is most valuable. It is pretty open for integration."
"With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful."
"The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."
"ManageEngine Applications Manager's installation is pretty easy."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"I am impressed with the tool's reporting feature which is simple."
"The most valuable feature is the ability to be able to monitor Kubernetes."
"The initial setup was straightforward, without complexity."
"What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"The interface could always be updated and improved."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"JIRA Service could benefit from improvements to its voice support."
"They need to work on the speed of Jira."
"Generally requires the purchase of additional plugins."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"I would like the solution to improve the ability to track services."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"Lacks an SIEM solution which can be found in other products."
"One area of improvement is the dashboard should be more readable and available."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
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JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while ManageEngine Applications Manager is ranked 34th in Application Performance Monitoring (APM) and Observability with 15 reviews. JIRA Service Management is rated 8.2, while ManageEngine Applications Manager is rated 7.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas ManageEngine Applications Manager is most compared with AppDynamics, Dynatrace, Grafana, SolarWinds Server and Application Monitor and Azure Monitor.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.