Jacada Intelligent Agent Engagement vs Software AG ARIS Robotic Process Automation comparison

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

ARIS Robotic Process Automation (RPA) improves the cost, efficiency and quality of many back-office processes. It helps companies to improve reliability through continuous delivery, accuracy in calculations and processing, and consistency by identically executing processes and tasks. This automation helps people get more done in less time.

Organizations need a best-practice solution covering all phases of automating processes. Then added value is guaranteed by having a holistic view of the end-to-end processes. This makes RPA itself a process: Process-driven RPA.