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ITRS Geneos vs Turbo360 (Formerly Serverless360) comparison

ITRS and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #34 with an average rating of 5.0, while Kovai.co is ranked #69. ITRS holds a 1.1% mindshare in APM, compared to Kovai.co’s 0.3% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.
ITRS Geneos
Read 57 ITRS Geneos reviews
  • 3,901 Views
  • 2,653 Comparison Views
96% willing to recommend
Turbo360 (Formerly Serverle...
Read 2 Turbo360 (Formerly Serverless360) reviews
  • 719 Views
  • 460 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and Turbo360 are both valuable tools in monitoring and management, competing in this specific category. ITRS Geneos has the upper hand in price and support, while Turbo360 is preferred for its versatile features.

Features: Users commend ITRS Geneos for robust monitoring capabilities, comprehensive analytics, and strong support structure. Turbo360 is favored for seamless integration, advanced automation features, and ease of use.

Room for Improvement: ITRS Geneos can improve on its documentation, setup intuitiveness, and user interface. Turbo360 needs enhancements in scalability, customization options, and more detailed reporting.

Ease of Deployment and Customer Service: ITRS Geneos has a complex deployment process but offers robust customer service. Turbo360 has a straightforward deployment process but receives mixed feedback on customer service efficiency.

Pricing and ROI: ITRS Geneos requires a higher initial setup cost, but offers a satisfactory ROI. Turbo360 has a competitive pricing model perceived as worth the investment due to its features and operational efficiencies.

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To learn more, read our detailed ITRS Geneos vs. Turbo360 (Formerly Serverless360) Report (Updated: September 2025).
Buyer's Guide
ITRS Geneos vs. Turbo360 (Formerly Serverless360)
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
34th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (67th), IT Infrastructure Monitoring (46th)
Turbo360 (Formerly Serverle...
Ranking in Application Performance Monitoring (APM) and Observability
69th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Cloud Management (53rd), Cloud Monitoring Software (49th), Cloud Cost Management (31st)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
ITRS Geneos1.1%
Turbo360 (Formerly Serverless360)0.3%
Other98.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
Read full review
reviewer1868589 - PeerSpot reviewer
Great topic subscription monitoring, helpful management, and useful for audits
Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"The great advantage of this tool is real-time monitoring."
"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."
"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."
More ITRS Geneos pros
"It offers all the core capabilities we need to manage and monitor our Azure services."
"Service Bus topic subscription monitoring turned out to be the most useful for us."
 

Cons

"I would like better access to the data that is being collected."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"The main feature that needs work is the Dashboard designer."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
More ITRS Geneos cons
"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."
"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."
 

Pricing and Cost Advice

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"I can say it's not that cheap because the licensing is a little bit costly"
"The pricing seems reasonable. We're happy enough with it."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
More ITRS Geneos pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
72%
Computer Software Company
6%
University
5%
Construction Company
2%
Computer Software Company
27%
Manufacturing Company
13%
Financial Services Firm
12%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
See all answers
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
See all answers
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
See all answers
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Product Reports

Buyer's Guide
ITRS Geneos
October 2025
ITRS Geneos reportDownload ITRS Geneos product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
September 2025
Turbo360 (Formerly Serverless360) reportDownload Turbo360 (Formerly Serverless360) product report
 

Also Known As

Geneos
Serverless360
 

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Turbo360 (Formerly Serverless360) is an advanced Cloud Management platform that empowers you with significant Azure Cost savings and Infra Monitoring for complex Azure Environments. Our customers have experienced annual savings of up to 30% through advanced cost monitoring, granular analysis, optimization insights, and reduced incident resolution time by 80% through holistic infra monitoring across multiple Azure resources with business context. Also, our platform stands out by offering all the necessary features for incorporating FinOps practice into your organization, ensuring an accurate and granular source of truth about costs for all your stakeholders. By seamlessly offering infrastructure monitoring and cost management in one place, we aim to help maximize your ROI on Azure investments.

Our Core features:

  1. Get clarity on your investments: Get unparalleled visibility of your spending with advanced Azure cost analysis across Azure tenants, teams and any business units.
  2. Eliminate wasteful spending: Ensure cost reductions through strategic recommendations for rightsizing resources/purchasing reserved instances and setting up auto-pausing of resources outside business hours.
  3. Accelerate incident resolution: Tie monitoring alerts to business units and remediate faster with a single report spotlighting critical issues across Azure services, streamlining your focus on troubleshooting.
  4. End-to-end business tracking: Bring business context over the messages flowing through intricate Azure/hybrid integration for effectively tracking and troubleshooting critical issues.
  5. Technical Azure Documentation: Auto-generate documentations on resource usage, cost/security and generate editable diagrams for seamlessly sharing them with relevant stakeholders.
    Kovai.co
     

    Sample Customers

    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF
    Buyer's Guide
    ITRS Geneos vs. Turbo360 (Formerly Serverless360)
    September 2025
    Free Report: ITRS Geneos vs. Turbo360 (Formerly Serverless360)
    Find out what your peers are saying about ITRS Geneos vs. Turbo360 (Formerly Serverless360) and other solutions. Updated: September 2025.
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    See our ITRS Geneos vs. Turbo360 (Formerly Serverless360) report.

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