ITRS Geneos vs Spiceworks comparison

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ITRS Geneos

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and ITRS Geneos compete in IT management and monitoring, with Spiceworks appealing to SMBs for its cost-effectiveness and community support, while ITRS Geneos offers advanced real-time monitoring features favored for larger enterprises, especially in financial markets.

Features: Spiceworks offers easy setup and zero cost, attractive for small businesses, along with capabilities for tracking compliance and integration with Active Directory, though network scanning and inventory accuracy could improve. ITRS Geneos provides robust real-time monitoring with rich customization, supports large infrastructures, and includes effective dashboards.

Room for Improvement: Spiceworks could enhance monitoring tools, scalability, and enterprise capabilities while improving large-scale installation management and ticketing systems. ITRS Geneos might focus on better historical reporting, dashboarding, integration with cloud environments, enriched data analytics, ease of dashboard use, and flexible middleware integration.

Ease of Deployment and Customer Service: Spiceworks, available on-premises or in the cloud, requires minimal setup and relies on community-driven support, lacking formal direct customer service. ITRS Geneos, an on-premises solution, is known for excellent customer support and technical assistance but may demand specialized knowledge for deployment and customization.

Pricing and ROI: Spiceworks is entirely free, offering high ROI through user time investment in setup and community support. ITRS Geneos charges a premium justified by advanced features and customizable options, delivering enhanced insights and efficiency for large businesses needing robust monitoring solutions.

To learn more, read our detailed ITRS Geneos vs. Spiceworks Report (Updated: January 2026).

ITRS Geneos vs. Spiceworks

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (33rd), Network Monitoring Software (68th)

Spiceworks

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (14th), IT Asset Management (10th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.0%, down from 1.3% compared to the previous year. The mindshare of Spiceworks is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
Spiceworks	0.5%
ITRS Geneos	1.0%
Other	98.5%

IT Infrastructure Monitoring

Featured Reviews

Durai CT

Head FM Monitoring at a financial services firm with 10,001+ employees

A stable, scalable, and flexible monitoring tool

Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"Custom script toolkits"

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

More ITRS Geneos pros

"The software is cloud-based, so I do not need to store any data locally."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"The solution is very stable. It's reliable and efficient."

"Tickets by e-mail, with actions by hastag."

"The software is cloud-based, so I do not need to store any data locally."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"The solution is easy to use and easy to manage."

More Spiceworks pros

Cons

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"The main feature that needs work is the Dashboard designer."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"I would like better access to the data that is being collected."

"Data visualization – real time and historical – is a weakness."

More ITRS Geneos cons

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"The GUI must be improved."

"Sometimes, it can be difficult to integrate what you need."

More Spiceworks cons

Pricing and Cost Advice

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"I can say it's not that cheap because the licensing is a little bit costly"

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"Pricing and licensing is based on the requirements."

More ITRS Geneos pricing and cost advice

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It's free."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The tool is cheap."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

70%

Computer Software Company

Construction Company

Outsourcing Company

University

12%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Product Reports

Download ITRS Geneos product report

ITRS Geneos

January 2026

Download Spiceworks product report

December 2025

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino