ITRS Geneos vs SolarWinds Server and Application Monitor comparison

ITRS and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #35 with an average rating of 6.5, while SolarWinds is ranked #18 with an average rating of 7.4. ITRS holds a 1.3% mindshare in APM, compared to SolarWinds’s 1.6% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,333 Views
1,596 Comparison Views

96% willing to recommend

SolarWinds Server and Appli...

Read 42 SolarWinds Server and Application Monitor reviews

3,263 Views
2,160 Comparison Views

89% willing to recommend

ITRS Geneos

SolarWinds Server and Appli...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and SolarWinds Server and Application Monitor are competitive solutions for monitoring server and application performance. ITRS Geneos impresses users with robust features, while SolarWinds Server and Application Monitor excels in ease of use and comprehensive monitoring.

Features: ITRS Geneos offers advanced customization, real-time monitoring, and extensive data analytics. SolarWinds Server and Application Monitor provides easy integration, detailed performance metrics, and comprehensive server monitoring.

Room for Improvement: ITRS Geneos could benefit from an easier setup, more intuitive navigation, and a reduced learning curve. SolarWinds Server and Application Monitor users suggest enhancements in scalability, more detailed troubleshooting capabilities, and additional advanced features.

Ease of Deployment and Customer Service: ITRS Geneos is praised for its extensive configuration options but criticized for complex deployment and setup processes. Customer service is noted as responsive but sometimes slow. SolarWinds Server and Application Monitor is highlighted for its straightforward deployment process and robust customer support. Users appreciate the quick and efficient setup and readily available help resources.

Pricing and ROI: ITRS Geneos is considered more expensive, with users noting high setup costs but appreciating the long-term ROI due to powerful capabilities. SolarWinds Server and Application Monitor is seen as more cost-effective with quicker ROI, attributed to lower initial setup costs and efficient performance benefits.

To learn more, read our detailed ITRS Geneos vs. SolarWinds Server and Application Monitor Report (Updated: June 2025).

Buyer's Guide

ITRS Geneos vs. SolarWinds Server and Application Monitor

June 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

35th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (67th), IT Infrastructure Monitoring (46th)

SolarWinds Server and Appli...

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Server Monitoring (12th), Active Directory Management (10th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.3%, up from 1.2% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.6%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Carlos Camargo

Senior Operations Manager at Sencinet

Provides user-friendly API features and has straightforward deployment process

One product area that could benefit from improvement is the synchronization of licensing periods across different modules. The misalignment of licensing terms can present commercial challenges when adding new modules or additional pollers. Additionally, the granularity of polling times for specific components could be enhanced to better meet individual customers' needs without impacting the entire polling pool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"Tons of default modules which are available out of the box"

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

More ITRS Geneos pros

"The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up."

"The most valuable feature of the solution is its interface, which is used for monitoring."

"SSL Certificate Monitoring and Expiry Alerting"

"Monitoring the components on your devices with out of the box monitors or the ability to create new ones (SAM)"

"The solution is end-to-end from the network and the application to the processes. Everything about the enterprise infrastructure is being covered by the solution. It's easy to use and easy to navigate and one of the leaders among monitoring solutions."

"The features like trends, capacity planning, recommendations, and diagnostics are the main items I focus on for added value."

"The most beneficial aspect of SolarWinds Server and Application Monitor is its ability to monitor at the application level."

"I am impressed with the tool's AppStack feature which mainly helps us in the identification process. This feature can give an overview of the fault and help us identify the issues for performance degradation. Instead of looking at multiple places, we can look at a single place to identify the issues."

More SolarWinds Server and Application Monitor pros

Cons

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"It needs to be easier to configure, especially with the JMX plugins."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

More ITRS Geneos cons

"One area that could benefit from improvement is its performance"

"Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc."

"The setup was complex. We had local support to assist us."

"The product does not explain why a problem occurred."

"The technical support team's response time could be improved."

"The tool’s report feature created issues for us. We needed to gain skills to use that feature. The tool’s customization is not easy since you have to reconfigure the whole system."

"The stability, flexibility, and ease of use could be improved."

"The tool's AppStack needs to improve in the storage monitoring part. It should also include an analytics and recommendation approach. If I have found a fault in a server or application, I would like to know what caused it and how do I recover from it."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"You will get the best price if you get a single global deal."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Pricing and licensing is based on the requirements."

More ITRS Geneos pricing and cost advice

"The solution is overpriced in terms of application management."

"The solution's price is reasonable. Though it's on the higher side, the tool is worth the money."

"The product is expensive."

"I like the pricing for this SolarWinds product."

"I have always said SolarWinds is very “proud” of their products, meaning they are expensive. I cannot afford to purchase all the licenses I need for all the SolarWinds products."

"Nagios XI, WhatsUpGold, Uptime Software, PRTG, Manage Engine, and SpiceWorks are the other tools that have lower pricing and licensing costs. However, they can't compete with SolarWinds when it comes to the features and functionality that SolarWinds can provide."

"We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."

"Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."

More SolarWinds Server and Application Monitor pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

75%

Computer Software Company

University

Construction Company

Educational Organization

26%

Computer Software Company

10%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

See all answers

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There are no specific features or functionality I would like to see improved or enhanced in SolarWinds Server and Application Monitor at this time. I have not encountered any missing features or fu...

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 22% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 15% of the time

Grafana vs ITRS Geneos

Compared 14% of the time

Datadog vs ITRS Geneos

Compared 9% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

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Dynatrace vs SolarWinds Server and Application Monitor

Compared 18% of the time

Azure Monitor vs SolarWinds Server and Application Monitor

Compared 18% of the time

Splunk AppDynamics vs SolarWinds Server and Application Monitor

Compared 10% of the time

Prometheus Group vs SolarWinds Server and Application Monitor

Compared 7% of the time

Zabbix vs SolarWinds Server and Application Monitor

Compared 5% of the time

More SolarWinds Server and Application Monitor Competitors

Product Reports

Buyer's Guide

ITRS Geneos

June 2025

Download ITRS Geneos product report

Buyer's Guide

SolarWinds Server and Application Monitor

May 2025

SolarWinds Server and Application Monitor report

Download SolarWinds Server and Application Monitor product report

Also Known As

Geneos

SolarWinds SAM

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Andr. L. Riis AS, NetSuite

Buyer's Guide

ITRS Geneos vs. SolarWinds Server and Application Monitor

June 2025

Free Report: ITRS Geneos vs. SolarWinds Server and Application Monitor

Find out what your peers are saying about ITRS Geneos vs. SolarWinds Server and Application Monitor and other solutions. Updated: June 2025.

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