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ITRS Geneos vs SolarWinds Server and Application Monitor comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (38th), IT Infrastructure Monitoring (28th)
SolarWinds Server and Appli...
Ranking in Application Performance Monitoring (APM) and Observability
20th
Average Rating
8.0
Reviews Sentiment
4.5
Number of Reviews
44
Ranking in other categories
Server Monitoring (5th), Active Directory Management (8th)
 

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 0.9%, down from 1.1% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.0%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
SolarWinds Server and Application Monitor1.0%
ITRS Geneos0.9%
Other98.1%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Monitoring over a thousand systems has improved decision making and operational visibility
From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."
"Their customer support is first rate."
"The great advantage of this tool is real-time monitoring."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"I always appreciate Geneos's stability and ease of use."
"ITRS Active Console has helped us monitor servers and set thresholds for different metrics, is easy to setup, works with different kinds of servers, and also helps you execute shell scripts as a response to alerts."
"Custom script toolkits"
"The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day."
"SAM has altered the way monitoring is being looked at - from just being able to monitor CPU, Mem, Disk and network utilization levels we have moved to the next levels of finding out process related issues, service related issues and specific application related issues to identify root cause of performance issues."
"From a customers point of view, they get a good return on investment because they are not paying a lot of money when you compare to what they used to pay for IBM and other large vendors."
"The most valuable features of the solution are its real-time node monitoring and Help Desk's feedback."
"It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization."
"Identifying the problem statement is easy."
"It is scalable."
"SolarWinds fit the bill because it gave many possibilities in monitoring with a good amount of out of the box capabilities."
"This product can monitor application environments no matter where they reside and provides capabilities for deep insight into infrastructure."
 

Cons

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"We need more hassle free plug-ins that offer Load and Start with minimal manual efforts."
"It needs to have better middleware integration for things such as application and Microsoft SQL servers."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"The main weakness of the product is poor historical logging and reporting."
"The main feature that needs work is the Dashboard designer."
"Scalability was an issue in the past."
"SolarWinds Server and Application Monitor is not stable. We have to maintain the platform and it goes down frequently."
"The technical support is nothing special."
"They are complex to operate; users need to know what they want during setup."
"An additional feature that would improve this solution is the ability to complete root cause analysis."
"Some custom applications cannot be monitored, and a lot more applications need to be included."
"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."
"This product has no real downside unless they fail to continue development of its capabilities."
 

Pricing and Cost Advice

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"I can say it's not that cheap because the licensing is a little bit costly"
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"You will get the best price if you get a single global deal."
"Pricing and licensing is based on the requirements."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"When compared to other licensed models in the market, it stands out as one of the more cost-effective options."
"Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."
"The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each."
"The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license. Nothing is free in SolarWinds, anything that you need is an additional cost."
"The price is too high."
"I would advise potential buyers to wait until the end of the quarter, end of year, or other time to place orders. There are actually great deals to be had at those times if your budget cycle can match up."
"Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."
"SAM is not per server so the pricing model can be deceiving. If you have an enterprise environment, you will quickly exceed your licensing quickly. You should know this before going in."
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Top Industries

By visitors reading reviews
Financial Services Firm
49%
Outsourcing Company
10%
Construction Company
8%
Computer Software Company
4%
Educational Organization
13%
University
8%
Financial Services Firm
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise21
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
What needs improvement with SolarWinds Server and Application Monitor?
There is definitely room for improvement besides simplifying its setup. As a non-technical person, I believe the dashboards could be improved. Everything we use appears on video walls, and we need ...
What is your primary use case for SolarWinds Server and Application Monitor?
I am doing research as we currently have both solutions, and I am looking to see if we need both or can manage with one. Currently, the outcome indicates that we need both. The focus point is diffe...
 

Also Known As

Geneos
SolarWinds SAM
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Andr. L. Riis AS, NetSuite
Find out what your peers are saying about ITRS Geneos vs. SolarWinds Server and Application Monitor and other solutions. Updated: September 2026.
914,109 professionals have used our research since 2012.