ITRS Geneos vs SCOM comparison

ITRS and Microsoft are both solutions in the Network Monitoring Software category. ITRS is ranked #68 with an average rating of 5.0, while Microsoft is ranked #15 with an average rating of 8.1. ITRS holds a 0.6% mindshare in NMS, compared to Microsoft’s 1.4% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 86% of Microsoft users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,305 Views
1,292 Comparison Views

96% willing to recommend

SCOM

Read 83 SCOM reviews

5,631 Views
3,379 Comparison Views

86% willing to recommend

ITRS Geneos

SCOM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

SCOM and ITRS Geneos compete in the IT monitoring category, each bringing unique features to the table. SCOM tends to shine in Microsoft-centric environments due to its deep integration, while Geneos offers a broader monitoring scope, particularly benefiting financial sectors.

Features: SCOM provides extensive management packs for Microsoft applications, integrates seamlessly with Windows, and offers flexible monitoring configurations. ITRS Geneos boasts real-time data monitoring, powerful customizable dashboards, and manages disparate systems efficiently.

Room for Improvement: SCOM users seek improved dashboard capabilities, better scalability for non-Microsoft systems, and more robust reporting features. ITRS Geneos needs enhancements in historical data reporting, web dashboard functionality, and cloud monitoring capabilities.

Ease of Deployment and Customer Service: SCOM supports on-premises and hybrid cloud environments, with the advantage of experienced Microsoft support engineers when using Premier Support. ITRS Geneos, while focused on on-premises, provides public cloud support and is noted for responsive technical support.

Pricing and ROI: SCOM is cost-effective within the Microsoft System Center suite, particularly for enterprises with existing agreements, providing significant ROI within Microsoft ecosystems. ITRS Geneos presents a higher upfront cost but offers advanced monitoring capabilities justifying the expense in high-demand environments like finance through its proactive monitoring.

To learn more, read our detailed ITRS Geneos vs. SCOM Report (Updated: December 2025).

Buyer's Guide

ITRS Geneos vs. SCOM

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

68th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (33rd), IT Infrastructure Monitoring (45th)

SCOM

Ranking in Network Monitoring Software

15th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (5th)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of SCOM is 1.4%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
SCOM	1.4%
ITRS Geneos	0.6%
Other	98.0%

Network Monitoring Software

Featured Reviews

Durai CT

Head FM Monitoring at a financial services firm with 10,001+ employees

A stable, scalable, and flexible monitoring tool

Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.

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Akshita Kukreja

Assistant Manager at SMS group GmbH

Have integrated effective monitoring and seamless alerting with improved visualization capabilities

The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"The clean and colorful UI and easy to use options like snooze and active times."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

More ITRS Geneos pros

"The stability has been great."

"The solution has improved our overrides and the ability to start services if they're stopped."

"SCOM provides alerting capabilities and threshold settings, which are helpful for monitoring."

"Alerts notify the server or service owner of problems, allowing quick decisions or actions to keep the service running based on configured thresholds."

"I like the historical reporting of observer metrics."

"It has good graphs of what is going on within the operating system."

"The most valuable feature of SCOM is the capability of using classes within your management pack development."

"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."

More SCOM pros

Cons

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"The main feature that needs work is the Dashboard designer."

More ITRS Geneos cons

"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."

"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."

"Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components."

"The console feature is very poor, and it would be very good for us if this were improved."

"The solution should be more user-friendly and offer a better user interface."

"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."

"The solution should have more tools for monitoring the cloud engine versus on-premise."

"There could be more integration of SIM in the solution."

More SCOM cons

Pricing and Cost Advice

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"I can say it's not that cheap because the licensing is a little bit costly"

"Pricing and licensing is based on the requirements."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

More ITRS Geneos pricing and cost advice

"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."

"SCOM is part of the System Center suite and I am satisfied with the pricing."

"We have an EA with Microsoft, and it comes as part of the EA."

"SCOM's pricing is average."

"Our Enterprise Agreement includes the price."

"SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."

"I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."

"We have an enterprise agreement that includes this product as part of it."

More SCOM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

70%

Computer Software Company

Construction Company

Outsourcing Company

Financial Services Firm

12%

Government

10%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	22
Large Enterprise	54

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about SCOM?

The tool helps to monitor Windows servers. It offers alerts from a central location.

See all answers

What is your experience regarding pricing and costs for SCOM?

I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.

See all answers

What needs improvement with SCOM?

We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...

See all answers

Comparisons

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Prometheus-AI Platform vs ITRS Geneos

Compared 6% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 5% of the time

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Dynatrace vs SCOM

Compared 10% of the time

Zabbix vs SCOM

Compared 8% of the time

Nagios XI vs SCOM

Compared 7% of the time

PRTG Network Monitor vs SCOM

Compared 6% of the time

Datadog vs SCOM

Compared 6% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

January 2026

Download ITRS Geneos product report

Buyer's Guide

SCOM

January 2026

Download SCOM product report

Also Known As

Geneos

System Center Operations Manager, SCOM 2012

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.

SCOM Features

SCOM has many valuable key features. Some of the most useful ones include:

Application monitoring
Database monitoring
Threshold alerts
IT Asset Discovery
Predictive capabilities
Server usage monitoring and capacity forecasting
Application performance management console
Server availability and performance monitoring
Collaboration tools
Virtualization monitoring
Patch management
Out-of-the box templates to monitor applications
Application dependency mapping and thresholding

SCOM Benefits

There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:

Management and monitoring of Windows as well as Unix/Linux platforms
Remotely connect to Windows machines and perform administrative tasks from the console itself
Custom dashboard creation to help monitor the datacenter with ease
Agent based monitoring
Integrates well with other Microsoft products
Easy to use and reliable

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.

A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”

PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”

Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”

A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”

A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”

Microsoft

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Dialog Telekom

Buyer's Guide

ITRS Geneos vs. SCOM

December 2025

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