ITRS Geneos vs Kentik comparison

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ITRS Geneos

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Executive SummaryUpdated on Oct 10, 2024

ITRS Geneos and Kentik are key players in the real-time monitoring market, each offering unique strengths. Geneos excels with its extensive customization and robust plug-ins, making it suitable for financial sectors. Conversely, Kentik is known for its superior network traffic visibility and integration capabilities.

Features: ITRS Geneos offers extensive customization options, a wide range of plug-ins, and comprehensive dashboards. It is well-suited for financial sectors requiring detailed infrastructural monitoring. Kentik provides deep dives into flow data, real-time insights, and effective anomaly detection, helping with network management tasks.

Room for Improvement: ITRS Geneos could enhance historical data analysis, reporting tools, and clearer documentation. Users also look for better cloud monitoring capabilities and integration methods. Kentik users request more actionable insights and improved API usability, as well as better cost analysis features and smoother interface transitions.

Ease of Deployment and Customer Service: ITRS Geneos mainly supports on-premises deployment but now offers public cloud options. Its customer service is praised for responsiveness and technical expertise. Kentik supports both on-premises and private cloud environments, with users emphasizing its knowledgeable customer service and quick issue resolution.

Pricing and ROI: ITRS Geneos is often considered expensive, but users find its features justify the cost, leading to reduced incidents and better efficiency. Kentik's pricing is based on devices and flow volume, recognized as cost-effective for its traffic analytics capabilities. Both solutions contribute to decreased downtime and improved user satisfaction.

To learn more, read our detailed ITRS Geneos vs. Kentik Report (Updated: December 2025).

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ITRS Geneos vs. Kentik

December 2025

Helped 881,176 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

68th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (33rd), IT Infrastructure Monitoring (45th)

Kentik

Ranking in Network Monitoring Software

31st

Average Rating

9.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Distributed Denial-of-Service (DDoS) Protection (16th)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of Kentik is 1.2%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
Kentik	1.2%
ITRS Geneos	0.6%
Other	98.2%

Network Monitoring Software

Featured Reviews

Durai CT

Head FM Monitoring at a financial services firm with 10,001+ employees

A stable, scalable, and flexible monitoring tool

Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.

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ADRIANA SALDARRIAGA TOBON

Sales Manager at IFX NEtworks

Client experience and cybersecurity have improved with an easy setup

The solution is valuable for client experience, especially in the financial sector. The most important feature is cybersecurity. The pricing is good, but the functionality is the most important aspect for clients. The solution is easy to deploy and requires only one person to set up, making it easy and quick. Overall, the ease of use and the fact that it meets client expectations are major positives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

"I always appreciate Geneos's stability and ease of use."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

More ITRS Geneos pros

"I really love the Data Explorer. I use it all the time to go in and craft exactly what I need to see. I'm able to then take that story and explain it to the executives. I've done that a couple of times and it is helpful."

"The drill-down into detailed views of network activity helps to quickly pinpoint locations and causes. All the information is there."

"Overall, the ease of use and the fact that it meets client expectations are major positives."

"In terms of the solution’s real-time visibility across our network infrastructure, I have not been able to find any other monitoring or netflow visualization tool that gives me the kind of information I get from Kentik. If I need to take a deep-dive into something that I see, it's really easy for me to do that. Whereas with most other things, I have to use five or six other tools to get that kind of data, with Kentik, I have it all in one place."

"We're pretty happy with the API functionality. It's web, and it's very simple to set up queries. It has served us well and you don't need to be an expert on the API or the product to set these things up."

"Monitoring operational efficiency is easy."

"Kentik excels in telemetry within data centers and works well in multi-vendor environments."

"We're also using Kentik to ingest metrics. It's a useful feature, and its response time, whenever we're pulling back the data, is higher than our on-prem solution."

More Kentik pros

Cons

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"I would like better access to the data that is being collected."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"Mobile phone integration is probably not as rich as it could be."

More ITRS Geneos cons

"The product could strive for more improvements to become closer to perfect."

"There is room for improvement around the usability of the API. It's a hugely complex task to call it and you need a lot of backing to be able to do it. I should say, as someone who's not in networking, maybe it's easier for people who are in networking, but for me that one part is not very user-friendly."

"In recent months, I've noticed that while the industry is trending towards AI, Kentik has room for improvement in this area."

"They're moving more in a direction where they are saying, "Hey, here's information that you may be interested in or may a need," before the question has to explicitly be asked. Continuing to move in that direction would be a good thing."

"Sometimes, the tool has complications, so we must deal with the additional support from the tool's end."

"I believe they're already working on this, but I would love for them to create better integrations from network flow data to application performance — tracing — so that we could overlay that data more readily. With more companies going hybrid, flow logs and flow data, whether it be VPC or on-prem, matched with application performance and trace data, is pretty important."

"We had faced some issues during an outage and were not able to get the desired results from Kentik tools. It took time to resolve these issues, which is why I give them eight points."

"I've checked out the V4 version of the interface and it's still a little bit clunky for me to use. I still go back to the old interface. That's definitely one that they still need to work on. It doesn't seem like everything that you get in the V3, the older interface, is there. For instance, I was trying to add a user or do the administrative tasks in V4, and I couldn't figure out where I was supposed to do that."

More Kentik cons

Pricing and Cost Advice

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"Pricing and licensing is based on the requirements."

"You will get the best price if you get a single global deal."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

More ITRS Geneos pricing and cost advice

"The tool is cheaply priced."

"We have an annual contract with Kentik that we renew each year for a set number of licenses. We also have some burstable licenses which we can spin up and spin down, and those are paid as they are used."

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Top Industries

By visitors reading reviews

Financial Services Firm

70%

Computer Software Company

Construction Company

Outsourcing Company

Financial Services Firm

11%

Computer Software Company

11%

Comms Service Provider

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

What is your experience regarding pricing and costs for Kentik?

I would say Kentik's pricing is not cheap. From my perspective as part of the technical team, I would not categorize it as expensive, but I know it is not cheap.

What needs improvement with Kentik?

There's always room for improvements and better relations when using any kind of product. We faced some issues with Kentik UI and alerting, which we asked them to fix, and they succeeded. They have...

What is your primary use case for Kentik?

We are using Kentik mostly for synthetic tests, and from one last year, network monitoring as well. We are using it for inter DC BGP tests and server monitoring as well.

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vRealize Network Insight vs Kentik

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Product Reports

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ITRS Geneos

January 2026

Download Kentik product report

January 2026

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Kentik's AIOps Network Traffic Intelligence platform unifies network operations, performance, security, and business intelligence.

With a purpose-built big data engine delivered as public or private SaaS, Kentik captures a high-resolution view of actual network traffic data and enriches it with critical application and business data, so every network event or analysis can be tied to revenue & costs, customer & user experience, performance & risk.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Pandora, Yelp, Neustar, Box, University of Washington, Zoom, Tata, and Cogent.