Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms.
| Product | Mindshare (%) |
|---|---|
| InterDialog Unified Contact Center | 1.7% |
| Regal.ai | 0.8% |
| Other | 97.5% |
InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our call center software product extremely scalable, easily reaching upward of 1200 seats per setup (again a best in its class!!) while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.
InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history. So if the customer interacts again through any medium, he does not have to repeat what he had interacted earlier, its’ all there for the agent to refer to.
InterDialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.
Regal.ai delivers cutting-edge solutions optimized for AI-driven business enhancements, focusing on increasing efficiency and leveraging advanced data analytics.
Regal.ai specializes in providing AI-powered capabilities that enhance business operations, utilizing robust algorithms to streamline processes and extract actionable insights. Its platform is designed to support strategic decision-making, equipping organizations with the necessary tools to adapt swiftly to changing market dynamics, ensuring competitive advantage in today's data-centric world.
What are the key features of Regal.ai?Regal.ai is widely implemented across diverse industries such as finance, healthcare, and retail, where it provides solutions like predictive analysis for investment strategies, patient data management for enhanced care quality, and consumer insights for improved retail experiences.
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