Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms.
| Product | Mindshare (%) |
|---|---|
| InterDialog Unified Contact Center | 1.7% |
| Nooks | 0.8% |
| Other | 97.5% |
InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our call center software product extremely scalable, easily reaching upward of 1200 seats per setup (again a best in its class!!) while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.
InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history. So if the customer interacts again through any medium, he does not have to repeat what he had interacted earlier, its’ all there for the agent to refer to.
InterDialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.
Nooks enhances team collaboration by creating virtual spaces for seamless interaction. Designed for remote teams, it offers integrated communication and productivity tools tailored to modern work environments.
Nooks empowers remote teams by providing customized virtual workspaces that encourage real-time communication and collaboration. With its array of tools optimized for productivity, it facilitates a cohesive working experience, bridging the gap between teammates, irrespective of their geographical location, thus driving efficiency and team synergy.
What are the key features of Nooks?Industries like technology and marketing find Nooks instrumental in fostering collaboration between cross-functional teams. By simulating physical office settings, creative teams can brainstorm more effectively, while tech teams enhance their agility and responsiveness through instant communication and task alignment.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
