"The detailing of our application behavior and user experience is most valuable. In case there is an issue, we typically use Instana to figure it out. We can drill down to the application and figure out what's going on and where the issue is."
"The overall capabilities are the most valuable."
"Instana is very fast to implement and deploy because the dashboards are automated and don't need configuration."
"With Instana, the interface and the UI are very simple to use."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"It's scalable and expands well."
"We liked the built-in calculation of health scores."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The flexibility to develop and consolidate many solutions into one platform is great."
"We should be able to go back to scenarios during or before the issue. There should be something like a history playback. Such a feature or functionality would be good."
"The integration could be improved with more plugins or open API."
"I think that Instana should improve the university and the certification process, so the users can find experts in Instana with their certification module process."
"The configuration of Instana Dynamic APM needs improvement because it requires quite a bit of work."
"We also faced challenges relating to UI development."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"The problem becomes the price, as Splunk is an expensive product."
"We'd like them to show more inputs on the dashboard."
"The cost of the license could be lower."
More Splunk IT Service Intelligence (ITSI) Pricing and Cost Advice →
Instana Dynamic APM is ranked 34th in Application Performance Management (APM) with 4 reviews while Splunk IT Service Intelligence (ITSI) is ranked 12th in Application Performance Management (APM) with 7 reviews. Instana Dynamic APM is rated 6.8, while Splunk IT Service Intelligence (ITSI) is rated 8.2. The top reviewer of Instana Dynamic APM writes "We can drill down and figure out what's going on with the application, but the API monitoring and user experience monitoring aspects could be better". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". Instana Dynamic APM is most compared with Dynatrace, AppDynamics, Elastic Observability, New Relic APM and Datadog, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, AppDynamics, Loom Systems, ServiceNow IT Operations Management and Azure Monitor. See our Instana Dynamic APM vs. Splunk IT Service Intelligence (ITSI) report.
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