Instana Dynamic APM and Splunk ITSI compete in the application performance management and IT service intelligence categories. Instana has the upper hand in pricing and support, while Splunk ITSI’s extensive features justify its higher cost.
Features: Instana offers real-time monitoring, ease of integration, and automatic root cause analysis. Splunk ITSI provides comprehensive analytics, customizable dashboards, and predictive capabilities. The primary difference is Instana’s focus on immediate performance insights versus Splunk ITSI’s broader analytic scope.
Room for Improvement: Instana needs to work on improving dashboard customization, enhancing documentation, and providing deeper configuration options. Splunk ITSI users suggest better native integrations, a more straightforward setup process, and improving the clarity of its complex interfaces.
Ease of Deployment and Customer Service: Instana has straightforward deployment and proactive customer service. Splunk ITSI deployments can be complex, with customer support being effective but sometimes slow in response times.
Pricing and ROI: Instana is seen as cost-effective with a quicker return on investment, highlighted by its lower initial setup cost. Splunk ITSI, despite higher costs, delivers strong ROI through valuable insights and operational intelligence.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 0.7% |
| Instana Dynamic APM | 1.0% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 6 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by Dev+Ops to optimize application performance, enable innovation, and mitigate risk to help them add value and efficiency to the pipeline. Learn more at https://instana.com.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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