Infor CloudSuite and SAP Business One compete in the enterprise software market. SAP Business One is noted for its comprehensive feature set, while Infor CloudSuite is favored for a cost-effective pricing strategy and support.
Features: Infor CloudSuite offers strong industry-specific modules, scalability, and a robust ERP suite with manufacturing and analytics tools. SAP Business One provides a full range of financial management features, enables multi-currency transactions, and includes resourceful search and document management functionalities.
Room for Improvement: Infor CloudSuite could improve by enhancing user interface consistency, expanding integration capabilities, and optimizing performance for larger businesses. SAP Business One could benefit from refining its customization options, simplifying its initial setup process, and expanding cloud functionality for broader user adaptability.
Ease of Deployment and Customer Service: SAP Business One generally follows an on-premise deployment model with extensive support channels, ideal for businesses needing detailed customization. Infor CloudSuite uses a cloud-first approach, facilitating fast deployments and remote assistance, which is beneficial for companies wanting quick transitions and cloud accessibility.
Pricing and ROI: Infor CloudSuite is recognized for its lower initial costs, making it attractive to small and medium enterprises. SAP Business One, despite higher upfront costs, offers a substantial ROI due to its extensive functionalities and long-term operational benefits.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
The previous user left the company without sharing their password, so at that time I need to log those particular issues or reset the password; the facility is not available in the current system, and I have to raise tickets, waiting for updated passwords, which is very critical.
When the system or solution has a failure unrelated to the database, they become lost.
Through the SAP portal, we can access direct support, which includes notes and a massive community for resources.
SAP Business One is not very scalable, as it is aimed at medium to small-scale industries.
If your company is looking for an ERP to run end-to-end business, this is the solution.
The scalability of SAP Business One is very high.
Infor CloudSuite is very stable, provided there is a good internet connection.
I rate the stability of SAP Business One an eight out of ten.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
The solution lacks scalability as it targets medium to small-scale industries.
They also need to plan for integrating a small HR or payroll module.
Costing audits are required, but this is not available in SAP Business One.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
It is expensive compared to other modules or ERPs.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
The general ledger, balance sheet, trial balance, cash flow statement, and all other reports are updated simultaneously.
Regarding reporting capabilities, SAP Business One provides in-built reports and allows us to use crystal reports, which we can customize and develop our own reports alongside running SQL queries with the query generator to create SQL reports.
One of the biggest advantages of SAP Business One, especially in the public cloud, is that many features are standardized, which reduces the need for customization.
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
The SAP Business One application offers a way to manage your entire business – from accounting and financials, purchasing, inventory, sales and customer relationships, and project management, to operations and human resources. SAP Business One helps you to streamline processes, gain a greater insight into your business, so that you can act fast and make decisions based on real time information, to help you drive profitable growth.
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