Infor CloudSuite and Pega CRM compete in the enterprise application category, each targeting different business needs. Infor CloudSuite excels in manufacturing and financial operations, while Pega CRM stands out for its ease of setup and workflow management.
Features: Infor CloudSuite provides tailored solutions for manufacturing processes, strong ERP integration, and tools like Infor Birst for analytics and dashboards. Its flexibility allows for the design of complex Bills of Material. Pega CRM enhances operational efficiency with modular case management, robust workflow management, and integration capabilities through REST and SOAP services.
Room for Improvement: Infor CloudSuite needs better documentation, improved IoT integration, and enhancements in planning and financial reporting. Issues with marketing automation and quality modules complexity also need addressing. Pega CRM should enhance real-time data analysis, UI, and provide more out-of-the-box adaptors, with high licensing costs posing a concern.
Ease of Deployment and Customer Service: Infor CloudSuite is available in multiple cloud setups and on-premises but depends heavily on reseller partners for support, with noted customization-related service improvements. Pega CRM offers flexible deployment across various cloud environments, although users suggest improvements in integration with PDC and a more comprehensive developer tool library.
Pricing and ROI: Infor CloudSuite offers competitive pricing for large enterprises but is seen as expensive for smaller businesses, though it provides improved productivity and good ROI due to its comprehensive applications. Pega CRM has a flexible pricing model tailored to business needs and is highly valued despite its costs, thanks to its functionalities and positive user feedback.
| Product | Market Share (%) |
|---|---|
| Pega CRM | 0.7% |
| Infor CloudSuite | 0.7% |
| Other | 98.6% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Midsize Enterprise | 2 |
| Large Enterprise | 8 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
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