Infor CloudSuite vs Pega CRM comparison

Infor and Pega are both solutions in the CRM category. Infor is ranked #19 with an average rating of 7.9, while Pega is ranked #17 with an average rating of 7.7. Infor holds a 0.4% mindshare in CRM, compared to Pega’s 1.5% mindshare. Additionally, 100% of Infor users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

Infor CloudSuite

Read 17 Infor CloudSuite reviews

204 Views
92 Comparison Views

100% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

570 Views
313 Comparison Views

100% willing to recommend

Infor CloudSuite

Pega CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Infor CloudSuite and Pega CRM compete in the enterprise application category, each targeting different business needs. Infor CloudSuite excels in manufacturing and financial operations, while Pega CRM stands out for its ease of setup and workflow management.

Features: Infor CloudSuite provides tailored solutions for manufacturing processes, strong ERP integration, and tools like Infor Birst for analytics and dashboards. Its flexibility allows for the design of complex Bills of Material. Pega CRM enhances operational efficiency with modular case management, robust workflow management, and integration capabilities through REST and SOAP services.

Room for Improvement: Infor CloudSuite needs better documentation, improved IoT integration, and enhancements in planning and financial reporting. Issues with marketing automation and quality modules complexity also need addressing. Pega CRM should enhance real-time data analysis, UI, and provide more out-of-the-box adaptors, with high licensing costs posing a concern.

Ease of Deployment and Customer Service: Infor CloudSuite is available in multiple cloud setups and on-premises but depends heavily on reseller partners for support, with noted customization-related service improvements. Pega CRM offers flexible deployment across various cloud environments, although users suggest improvements in integration with PDC and a more comprehensive developer tool library.

Pricing and ROI: Infor CloudSuite offers competitive pricing for large enterprises but is seen as expensive for smaller businesses, though it provides improved productivity and good ROI due to its comprehensive applications. Pega CRM has a flexible pricing model tailored to business needs and is highly valued despite its costs, thanks to its functionalities and positive user feedback.

To learn more, read our detailed Infor CloudSuite vs. Pega CRM Report (Updated: June 2025).

Buyer's Guide

Infor CloudSuite vs. Pega CRM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infor CloudSuite

Ranking in CRM

19th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

ERP (14th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (7th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (9th), Financial Close Software (4th)

Pega CRM

Ranking in CRM

17th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Infor CloudSuite is 0.4%, up from 0.3% compared to the previous year. The mindshare of Pega CRM is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Dietmar Müller

Key Account Manager at Cronon GmbH

Provides integrated solutions for international business operations

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.

Read full review

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability of the solution is perfect. I rate it a ten out of ten."

"Some valuable features include improved transparency in sales processes, which has been vital for our operations."

"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."

"It offers a facility to get data quickly."

"It is a scalable solution."

"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."

"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."

"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."

More Infor CloudSuite pros

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"The case management feature is really valuable."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"The solution is very easy to use."

More Pega CRM pros

Cons

"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."

"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."

"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."

"The price of the solution is not good. In Europe, it's difficult to find people who already know Infor, which was a problem during implementation."

"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."

"It takes time to properly learn what the product can do."

"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."

"The solution's support service could be better."

More Infor CloudSuite cons

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"The solution has room for improvement around decisional and real-time data analysis."

"They should enable the data-driven streaming feature inside it."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The UI should be improved."

"The UI is lagging and needs to be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

More Pega CRM cons

Pricing and Cost Advice

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"I feel it is not very cheap, very economical but also not very expensive."

"It is a cost-effective solution."

"For on-premise installations, the licensing is yearly."

"The pricing is not built on a standard model."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"The platform's pricing depends on the specific number of users."

"The product is expensive. I rate the pricing a five out of ten."

"It is expensive."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"The pricing is on the higher side."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Healthcare Company

11%

Computer Software Company

10%

Educational Organization

Financial Services Firm

25%

Computer Software Company

13%

Real Estate/Law Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

See all answers

What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

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Compared 20% of the time

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Compared 19% of the time

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Compared 18% of the time

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Compared 14% of the time

Genesys Cloud CX vs Pega CRM

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Product Reports

Buyer's Guide

Infor CloudSuite

June 2025

Download Infor CloudSuite product report

Buyer's Guide

Pega CRM

June 2025

Download Pega CRM product report

Also Known As

SyteLine

Chordiant

Overview

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

Infor

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

PRIDE Industries

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Infor CloudSuite vs. Pega CRM

June 2025

Free Report: Infor CloudSuite vs. Pega CRM

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