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Inbenta AI Chatbot vs ServiceNow Virtual Agent comparison

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Inbenta AI Chatbot

190 views|128 comparisons
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ServiceNow Virtual Agent

Read 5 ServiceNow Virtual Agent reviews
3,828 views|1,888 comparisons
100% willing to recommend
Featured Review
Use Inbenta AI Chatbot?
Ronald ONeal
It has freed up resources and helped reduce staff, saving us money
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with... Read more →
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  • "ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."
  • "Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."

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    What do you like most about ServiceNow Virtual Agent?
    Top Answer:Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it… more »
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    What is your experience regarding pricing and costs for ServiceNow Virtua...
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    What needs improvement with ServiceNow Virtual Agent?
    Top Answer:Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and… more »
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    Ranking
    9th
    out of 41 in AI-Powered Chatbots
    Views
    190
    Comparisons
    128
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 41 in AI-Powered Chatbots
    Views
    3,828
    Comparisons
    1,888
    Reviews
    5
    Average Words per Review
    1,186
    Rating
    7.8
    Comparisons
    Also Known As
    Inbenta Chatbot
    Virtual Assistant, Passage AI
    Learn More
    Inbenta
    ServiceNow
    Video Not Available
    Overview

    he Inbenta AI chatbot automatically engages in complex conversations with minimal training. Unlike keyword-based chatbots, the Inbenta chatbot uses Symbolic AI to power its Natural Language Processing technology enabling it to understand human languages in all their variations. It can detect the meaning of words and utterances without lengthy data training that is requested by brute-force machine learning algorithms. The result is an explainable AI that can be deployed within a matter of days and can be tweaked and improved over time to reach even higher response rates and increased resolution rates.

    Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

    Sample Customers
    Pinterest, republic, wetteronline, IKEA, BUDGET ENERGIE, knab, verti, Claro, Sabadell
    MGM,Novant Health
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company12%
    Manufacturing Company9%
    Healthcare Company9%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%
    Buyer's Guide
    LivePerson vs. ServiceNow Virtual Agent
    March 2024
    Free Report: LivePerson vs. ServiceNow Virtual Agent
    Find out what your peers are saying about LivePerson vs. ServiceNow Virtual Agent and other solutions. Updated: March 2024.
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    768,886 professionals have used our research since 2012.

    Inbenta AI Chatbot is ranked 9th in AI-Powered Chatbots while ServiceNow Virtual Agent is ranked 1st in AI-Powered Chatbots with 5 reviews. Inbenta AI Chatbot is rated 0.0, while ServiceNow Virtual Agent is rated 7.8. On the other hand, the top reviewer of ServiceNow Virtual Agent writes "Low-code, has a drag-and-drop feature, and easy to implement, but lacks a language conversion feature". Inbenta AI Chatbot is most compared with Espressive Barista, whereas ServiceNow Virtual Agent is most compared with Moveworks, Amelia, Espressive Barista, Kore.ai and Parloa.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.