We performed a comparison between IFS Cloud Platform and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."IFS Applications is an all-in-one solution for finance, accounting, and production."
"The most valuable feature is the distribution module."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The solution overall is very versatile and flexible, especially compared to other products."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"The product is quite flexible."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"For the most part, the solution is stable."
"I think the whole pipeline tracking is most useful for us."
"I am impressed with the product's information on customers."
"Zoho CRM's best feature is its reporting."
"Zoho CRM is easy to use and easy to understand."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"Zoho CRM integrates easily with customer service workflows."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"I would like to see better integration with Zoho Creator."
"The mobile application is a little complicated and could be simplified."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"I have issues with the tool's scalability."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"The integration should be more user-friendly."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
IFS Cloud Platform is ranked 12th in CRM with 29 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. IFS Cloud Platform is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our IFS Cloud Platform vs. Zoho CRM report.
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