We performed a comparison between IDERA Uptime Infrastructure Monitor and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"Easy to integrate with third-party applications."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"The workflow makes things extremely efficient and it improves effectiveness."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"The solution's initial setup process is easy."
"SPM and ITSM features are the most helpful."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"The Wi-Fi side needs improvement."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"The setup was time-consuming and required a lot of internal resources."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The contract module is quite rudimentary and doesn't support contract line items."
"The solution should offer better security when it comes to storing data."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"Performance could be improved."
"In an upcoming release, there should be more administration tools."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
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IDERA Uptime Infrastructure Monitor is ranked 60th in Network Monitoring Software with 5 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IDERA Uptime Infrastructure Monitor is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IDERA Uptime Infrastructure Monitor is most compared with Zabbix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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