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IBM Resilient vs Resolve Automation as-a-service (Raaas) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Resilient
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Security Incident Response (7th), Security Orchestration Automation and Response (SOAR) (18th)
Resolve Automation as-a-ser...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Process Automation (57th), Workload Automation (43rd), Network Automation (30th)
 

Mindshare comparison

IBM Resilient and Resolve Automation as-a-service (Raaas) aren’t in the same category and serve different purposes. IBM Resilient is designed for Security Incident Response and holds a mindshare of 7.3%, down 8.9% compared to last year.
Resolve Automation as-a-service (Raaas), on the other hand, focuses on Process Automation, holds 0.4% mindshare, up 0.1% since last year.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
IBM Resilient7.3%
VMware Carbon Black Cloud9.2%
ServiceNow Security Operations9.0%
Other74.5%
Security Incident Response
Process Automation Mindshare Distribution
ProductMindshare (%)
Resolve Automation as-a-service (Raaas)0.4%
Camunda10.8%
IBM BPM5.5%
Other83.3%
Process Automation
 

Featured Reviews

ZaidHaddad - PeerSpot reviewer
Technical Seller at Alawtad group
Suitable for different industries and ensures effective incident response
IBM Resilient is great in many aspects like its wide range of integrations and customizable playbooks. However, one thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading. Despite this, it stands out for incident response, case management, task organization, and team collaboration, making it a strong choice for organizations compared to competitors like Demisto Palo Alto. When it comes to additional features, I think IBM Resilient is on the right track with its AI capabilities, like linking related incidents and providing recommended actions. It would be nice to see more enhancements in this area, but overall, it looks good.
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Construction Company
9%
Computer Software Company
7%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
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Overview

 

Sample Customers

Golden Living, Health Equity, USA Funds
T-Mobile, Zayo, CenturyLink, Spectrum, US Cellular, Telus, Level 3 Communications, Cable & Wireless Communications
Find out what your peers are saying about ServiceNow, Trellix, Proofpoint and others in Security Incident Response. Updated: July 2026.
903,147 professionals have used our research since 2012.