IBM ProtectTIER vs MSP360 Backup comparison

IBM and MSP360 are both solutions in the Backup and Recovery category. IBM is ranked #83, while MSP360 is ranked #60. IBM holds a 0.3% mindshare in BRS, compared to MSP360’s 0.7% mindshare. Additionally, 60% of IBM users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

581 Views
360 Comparison Views

60% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

1,420 Views
937 Comparison Views

100% willing to recommend

IBM ProtectTIER

MSP360 Backup

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and MSP360 Backup compete in the data protection solutions category. User reviews and feature comparisons indicate that MSP360 Backup has the upper hand due to its comprehensive feature set and value for money.

Features: IBM ProtectTIER is known for robust data deduplication, scalability, and system reliability. MSP360 Backup offers ease of integration with various cloud platforms, a range of backup options, and versatile, user-friendly features.

Room for Improvement: IBM ProtectTIER could improve its update process, reduce complexity in system management, and enhance user interface design. MSP360 Backup users suggest enhanced customer support, better documentation, and improved data recovery speeds.

Ease of Deployment and Customer Service: IBM ProtectTIER has a more complex deployment process and inconsistent customer service experiences. MSP360 Backup is praised for straightforward deployment and responsive customer service.

Pricing and ROI: IBM ProtectTIER has higher setup costs and a longer time to achieve ROI. MSP360 Backup is perceived as more cost-effective with faster ROI.

To learn more, read our detailed IBM ProtectTIER vs. MSP360 Backup Report (Updated: September 2025).

Buyer's Guide

IBM ProtectTIER vs. MSP360 Backup

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ProtectTIER

Ranking in Backup and Recovery

83rd

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

MSP360 Backup

Ranking in Backup and Recovery

60th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (46th), Disaster Recovery (DR) Software (34th), MSP Backup (7th)

Mindshare comparison

As of October 2025, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.3%, up from 0.1% compared to the previous year. The mindshare of MSP360 Backup is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
MSP360 Backup	0.7%
IBM ProtectTIER	0.3%
Other	99.0%

Backup and Recovery

Featured Reviews

ValereFEUGWANG

Information System Consultant at CFAO Technologies

Protects data in hybrid infrastructures, but it is an expensive product with poor support

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us. This solution can be made easier to use. Technical support is very frustrating and we are considering other solutions because of it. Stability is something that should be improved. The product is expensive and the licensing should be changed.

Read full review

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall IBM ProtectTIER is a great solution. It is easy to use."

"The command-line interface is good."

"The most valuable features are the Self-Service, and the ability to search the data."

"The solution is highly stable."

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"Client-side encryption minimizes worries about data being captured on the back-end."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"It has allowed me to implement a cost effective, highly configurable solution."

"Technical support is very good."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The solution is simple to use and easy to configure."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

More MSP360 Backup pros

Cons

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"Setting up the system to work with legacy equipment is a bit complex at times."

"The backup for a large amount of data is slow."

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

"IBM ProtectTIER could improve by being more user-friendly."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The product could be more user-friendly."

"The solution's pricing is very high."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

More MSP360 Backup cons

Pricing and Cost Advice

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"This solution is very expensive."

"IBM ProtectTIER is an expensive solution."

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"The solution is expensive."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"I rate the price of MSP360 Backup a seven out of ten."

"It provides a good cost savings compared to our previous cloud backup."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"Pricing is reasonable although can be quite a large upfront cost."

"We have a very good return on investment."

"Its pricing needs improvement."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

Educational Organization

Manufacturing Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

Comparisons

Dell PowerProtect DD (Data Domain) vs IBM ProtectTIER

Compared 65% of the time

HPE StoreOnce vs IBM ProtectTIER

Compared 35% of the time

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Acronis Cyber Protect vs MSP360 Backup

Compared 19% of the time

Veeam Data Platform vs MSP360 Backup

Compared 16% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 11% of the time

NinjaOne vs MSP360 Backup

Compared 10% of the time

Comet Backup vs MSP360 Backup

Compared 10% of the time

More MSP360 Backup Competitors

Product Reports

Buyer's Guide

Deduplication Software

September 2025

Download IBM ProtectTIER product report

Buyer's Guide

MSP360 Backup

September 2025

Download MSP360 Backup product report

Also Known As

No data available

Cloudberry Backup

Overview

IBM TS7650G ProtecTIER Deduplication Gateway is designed to meet the disk-based data protection needs of the enterprise data center while enabling significant infrastructure cost reductions. The solution offers industry-leading inline deduplication performance and scalability up to 1 petabyte (PB) of physical storage capacity per system, and can provide up to 25 PB or more backup storage capacity. Combined with IBM or third-party storage, TS7650G ProtecTIER Deduplication Gateway provides a powerful disk-based repository to improve the performance, retention and availability of backup and archive data in a small footprint for energy and cost efficiency.

IBM

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

StratX

Buyer's Guide

IBM ProtectTIER vs. MSP360 Backup

September 2025

Free Report: IBM ProtectTIER vs. MSP360 Backup

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