IBM ProtectTIER vs MSP360 Backup comparison

IBM and MSP360 are both solutions in the Backup and Recovery category. IBM is ranked #65, while MSP360 is ranked #55. IBM holds a 0.7% mindshare in BRS, compared to MSP360’s 1.1% mindshare. Additionally, 60% of IBM users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

1,825 Views
1,442 Comparison Views

60% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

3,903 Views
2,381 Comparison Views

100% willing to recommend

IBM ProtectTIER

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and MSP360 Backup compete in the data protection solutions category. User reviews and feature comparisons indicate that MSP360 Backup has the upper hand due to its comprehensive feature set and value for money.

Features: IBM ProtectTIER is known for robust data deduplication, scalability, and system reliability. MSP360 Backup offers ease of integration with various cloud platforms, a range of backup options, and versatile, user-friendly features.

Room for Improvement: IBM ProtectTIER could improve its update process, reduce complexity in system management, and enhance user interface design. MSP360 Backup users suggest enhanced customer support, better documentation, and improved data recovery speeds.

Ease of Deployment and Customer Service: IBM ProtectTIER has a more complex deployment process and inconsistent customer service experiences. MSP360 Backup is praised for straightforward deployment and responsive customer service.

Pricing and ROI: IBM ProtectTIER has higher setup costs and a longer time to achieve ROI. MSP360 Backup is perceived as more cost-effective with faster ROI.

To learn more, read our detailed IBM ProtectTIER vs. MSP360 Backup Report (Updated: April 2026).

Buyer's Guide

IBM ProtectTIER vs. MSP360 Backup

April 2026

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ProtectTIER

Ranking in Backup and Recovery

65th

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

MSP360 Backup

Ranking in Backup and Recovery

55th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (45th), Disaster Recovery (DR) Software (33rd), MSP Backup (6th)

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.7%, up from 0.1% compared to the previous year. The mindshare of MSP360 Backup is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
MSP360 Backup	1.1%
IBM ProtectTIER	0.7%
Other	98.2%

Backup and Recovery

Featured Reviews

Avdhesh Garg

Technical Lead at a manufacturing company with 10,001+ employees

Provides a short-term backup, archive, and cataloging for 20,000 people in our organization

The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

Read full review

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I will highly recommend this product for excellent and quick backup solution in small and large IBM I Series environment."

"The most valuable features are the self-service features and the ability to search the data."

"The cataloging is the best feature, as it takes millions of frames for the backup and, because it's incremental, it takes less time to complete."

"The command-line interface is good."

"The solution is highly stable."

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

"The most valuable feature is the incremental backup."

"In terms of stability, I've found it to be very stable."

More IBM ProtectTIER pros

"The solution is easy to access and handles things efficiently."

"The UI is pretty good; it's very simple and very user-friendly."

"The solution is simple to use and easy to configure."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"General ease of use and performance of the Windows version is the most valuable feature."

"The initial setup is very easy. It's not overly complex."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"Every user of IT infrastructure needs to have a backup, and this is a good solution to implement because it is so easy and straightforward."

More MSP360 Backup pros

Cons

"IBM ProtectTIER could improve by being more user-friendly."

"It is unmanageable. Support would be good."

"IBM ProtectTIER could improve by being more user-friendly."

"These days, we are thinking about pushing another solution because of the poor support from IBM."

"The backup for a large amount of data is slow."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."

"The configuration wizards are still complex and hard to navigate."

More IBM ProtectTIER cons

"The graphics are looking a bit old and should be updated."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The interface could use some updating."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now."

More MSP360 Backup cons

Pricing and Cost Advice

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"This solution is very expensive."

"IBM ProtectTIER is an expensive solution."

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It provides a good cost savings compared to our previous cloud backup."

"The solution is expensive."

"Pricing is reasonable although can be quite a large upfront cost."

"I rate the price of MSP360 Backup a seven out of ten."

"Its pricing needs improvement."

"We have a very good return on investment."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Construction Company

16%

Financial Services Firm

12%

Comms Service Provider

10%

Financial Services Firm

13%

Construction Company

11%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	2

Comparisons

Dell PowerProtect Data Domain vs IBM ProtectTIER

Compared 10% of the time

HPE StoreOnce vs IBM ProtectTIER

Compared 8% of the time

CMIT Data Backup vs IBM ProtectTIER

Compared 7% of the time

Rubrik vs IBM ProtectTIER

Compared 6% of the time

IBM Spectrum Protect Plus vs IBM ProtectTIER

Compared 6% of the time

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Veeam Data Platform vs MSP360 Backup

Compared 4% of the time

Acronis Cyber Protect vs MSP360 Backup

Compared 3% of the time

BDRShield vs MSP360 Backup

Compared 3% of the time

Backup4all vs MSP360 Backup

Compared 3% of the time

NinjaOne vs MSP360 Backup

Compared 3% of the time

More MSP360 Backup Competitors

Product Reports

Buyer's Guide

Deduplication Software

April 2026

Download IBM ProtectTIER product report

Buyer's Guide

MSP360 Backup

April 2026

Download MSP360 Backup product report

Also Known As

No data available

Cloudberry Backup

Overview

IBM ProtectTIER is designed for backup and recovery, providing efficient data management for IBM I Series environments. It offers valuable features like self-service, high adaptability, and data search capabilities.

IBM ProtectTIER stands out in environments requiring robust backup and recovery solutions, particularly suited for IBM I Series. Known for its efficiency in managing large volumes of data, it integrates a command-line interface, automatic workload distribution, and a virtual tape library. While highly functional, improvements in redundancy management, interface complexity, and user-friendliness are needed. It also faces challenges in integrating with legacy systems and ensuring fast backup speeds for substantial data loads.

What are the key features of IBM ProtectTIER?

Self-service: Empowers users to manage backups with ease.
Data Search: Facilitates quick retrieval of required data.
High Adaptability: Adjusts efficiently to data shrinkage needs.
Command-line Interface: Provides effective control over operations.
Incremental Backup: Ensures efficient data storage and saving resources.
Workload Movement: Automatically distributes tasks across storage tiers.
Virtual Tape Library: Configurable for multiple drives, enhancing capacity.

What benefits should users look for?

High Efficiency: Processes and catalogs millions of frames quickly.
Risk Reduction: Uses impressive raw capacity ratios to minimize risk.
Ease of Use: Offers capabilities that simplify backup and recovery tasks.

Organizations use IBM ProtectTIER to manage backup and recovery successfully, deploying it in physical and hybrid infrastructures. It supports short-term backup and archiving for internal IT within diverse deployment methods, accommodating thousands of users and multiple clients while securing database backups effectively.

IBM

MSP360 Backup offers peer-to-peer backup, client-side encryption, and seamless integration with top cloud storage providers, appealing for its ease of use, minimal setup, and robust capabilities.

MSP360 Backup is designed for disaster recovery, workstation, and server backup in cloud environments. Organizations benefit from its compatibility with storage options such as OneDrive, Google Drive, and AWS, supporting incremental backups and ensuring secure data with client-side encryption. The platform facilitates error notifications and corrections, making it a reliable choice for backing up critical information. Despite its effectiveness, users see room for improvement in interface design, bug fixes in the Linux version, and support for more cloud providers.

What are the key features of MSP360 Backup?

Peer-to-Peer Backup: Enables direct data transfer between systems without intermediary servers.
Client-Side Encryption: Protects data by encrypting it before transmission.
Block-Level Transfers: Reduces backup times by only transferring parts of changed files.
Cloud Integration: Compatible with OneDrive, Google Drive, AWS for flexible storage choices.
Incremental Backups: Streamlines configuration and minimizes storage by updating only changes.
Reliable Scheduling: Offers robust scheduling options for automated backups.

What benefits should users look for in MSP360 Backup reviews?

User-Friendly Interface: Ensures ease of navigation with minimal learning curve.
Efficient Error Alerts: Helps quickly identify and resolve backup errors.
Technical Support: Provides excellent customer service for troubleshooting and guidance.
Backup Flexibility: Offers varied backup methods tailored to individual organizational needs.

In industry applications, organizations employ MSP360 Backup for virtual machine, physical computer, and confidential data management. It is used extensively for offsite backups by micro enterprises and integrates well for client data management, virtual machine, and SQL backup purposes, especially useful for daily monitoring post migrations.

MSP360

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

StratX

Buyer's Guide

IBM ProtectTIER vs. MSP360 Backup

April 2026

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