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IBM Maximo vs SolarWinds Web Help Desk comparison

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Featured Review
Buyer's Guide
IBM Maximo vs. IFS Applications
May 2022
Find out what your peers are saying about IBM Maximo vs. IFS Applications and other solutions. Updated: May 2022.
596,970 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.""We are very thankful to have IBM integrated with our own Legacy cloud-based system""IBM Maximo is the best software for assets management.""We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.""The incident management feature is good because it allows you to keep track of and classify issues.""I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.""The most valuable feature is asset management maintenance as well as asset management overall.""The most powerful features are the database and integration with CMDB."

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"SolarWinds is scalable as far as adding devices and servers.""It is easy to use.""It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."

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Cons
"The interface is not very easy or user-friendly and is in need of improvement.""There are always ways to improve and make things better.""Initial setup is a longer process because Maximo is bigger and has more processes.""You can get lost using the application""I feel that the interface is a little too complicated with a large number of fields to enter.""The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing.""IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that.""This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."

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"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning).""A little outdated compared to newer products that include protection and detection.""The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."

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Pricing and Cost Advice
  • "I do not know about the price of the solution. However, this has been an expensive project overall."
  • "IBM Maximo offers a licensing application, and you have to comply with the license."
  • "IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
  • More IBM Maximo Pricing and Cost Advice →

  • "When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable."
  • "They charge by the technician. It costs $117 per technician per year."
  • More SolarWinds Web Help Desk Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc.
    Top Answer: 
    It could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were… more »
    Top Answer: 
    I am a consultant. I make use of everything. I was a consultant, and I worked for a variety of companies who were asking for different things to be done, and I did everything, for them. I can't say… more »
    Top Answer: 
    SolarWinds is scalable as far as adding devices and servers.
    Top Answer: 
    When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable. The licensing fees are fine.
    Top Answer: 
    They can build on providing product knowledge to the sales teams. They are not familiar with all of the product capabilities, or the comparison between similar products. I don't feel that we receive… more »
    Ranking
    Views
    4,467
    Comparisons
    3,331
    Reviews
    10
    Average Words per Review
    629
    Rating
    7.8
    30th
    out of 56 in Help Desk Software
    Views
    1,131
    Comparisons
    872
    Reviews
    3
    Average Words per Review
    590
    Rating
    6.3
    Comparisons
    Also Known As
    Maximo
    Learn More
    Overview
    Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

    SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

    1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
    2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
    3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
    4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
    5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
    6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
    Offer
    Learn more about IBM Maximo
    Learn more about SolarWinds Web Help Desk
    Sample Customers
    Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
    Instacart
    Top Industries
    REVIEWERS
    Comms Service Provider20%
    Government20%
    Manufacturing Company10%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider18%
    Government8%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider19%
    Government7%
    Manufacturing Company4%
    Company Size
    REVIEWERS
    Small Business47%
    Midsize Enterprise11%
    Large Enterprise42%
    No Data Available

    IBM Maximo is ranked 1st in Enterprise Asset Management with 10 reviews while SolarWinds Web Help Desk is ranked 30th in Help Desk Software with 3 reviews. IBM Maximo is rated 7.8, while SolarWinds Web Help Desk is rated 6.4. The top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, Oracle Enterprise Asset Management and IFS Applications, whereas SolarWinds Web Help Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Spiceworks, Freshservice and Freshdesk.

    We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.