"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"IBM Maximo is the best software for assets management."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"The incident management feature is good because it allows you to keep track of and classify issues."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"The most valuable feature is asset management maintenance as well as asset management overall."
"The most powerful features are the database and integration with CMDB."
"SolarWinds is scalable as far as adding devices and servers."
"It is easy to use."
"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"The interface is not very easy or user-friendly and is in need of improvement."
"There are always ways to improve and make things better."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"You can get lost using the application"
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."
"A little outdated compared to newer products that include protection and detection."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
IBM Maximo is ranked 1st in Enterprise Asset Management with 10 reviews while SolarWinds Web Help Desk is ranked 30th in Help Desk Software with 3 reviews. IBM Maximo is rated 7.8, while SolarWinds Web Help Desk is rated 6.4. The top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, Oracle Enterprise Asset Management and IFS Applications, whereas SolarWinds Web Help Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Spiceworks, Freshservice and Freshdesk.
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