"The large range of configurability of the product is great, since everyone has a different way of doing things."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"IBM Maximo is the best software for assets management."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"It is configurable, where you can add extra fields to screens and to the database."
"The most powerful features are the database and integration with CMDB."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"The most valuable feature of this solution is the assets management module."
"SolarWinds is scalable as far as adding devices and servers."
"Once installed, it runs like a charm and doesn't ever crash."
"It is easy to use."
"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"Maximo is a big system, so the initial setup is complex."
"Coding can be complex when customization is required."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"The initial setup was complex, because it is a complex product."
"This solution needs to have mobile application support added."
"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."
"A little outdated compared to newer products that include protection and detection."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
"It would be good if there were training and tutorial videos on the Web Help Desk."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews. IBM Maximo is rated 8.0, while SolarWinds Web Help Desk is rated 7.6. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform, whereas SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus.
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