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IBM Datacap vs UiPath Platform comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
30
Ranking in other categories
Robotic Process Automation (RPA) (5th)
IBM Datacap
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
28
Ranking in other categories
Intelligent Document Processing (IDP) (6th)
UiPath Platform
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
897
Ranking in other categories
Robotic Process Automation (RPA) (1st), Agentic Automation (1st), AI-Agent Builders (2nd)
 

Featured Reviews

Jane Rachma Kiniti - PeerSpot reviewer
Automate has streamlined workflows and increased efficiency with powerful automation
The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.
DeekshithShetty - PeerSpot reviewer
High-accuracy document processing with easy integration and good image enhancement
The OCR extractions are very good, almost 100% accurate now. The integration with other tools is very easy, with inbuilt actions to configure and directly export to multiple depositories. It is also good at image enhancement, including the removal of lines, which is helpful in processing and automation and ensures very little user intervention, thus saving time.
Kyle Grimm - PeerSpot reviewer
Desktop development has become faster and improves automation results
My thoughts on UiPath Platform's user community suggest that a lot of content seems outdated and old now that gets referenced. The community experience for the AI is limited because putting the error codes into the community search field doesn't return many results. However, a lot of information from pre-AI, before 2022, is still accurate and helpful, but the cutting-edge content just isn't in the community yet. There should be better training on UiPath Platform. I wish I could search UiPath IXP training and have a course pull up as the first result without having to dig through a bunch of links, dead-end links, and random things. Easier access for training would be ideal.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool."
"Web scraping is quite good since it offers a lot of possibilities."
"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."
"The intuitive interface of Automate has an intuitive design which makes it easy to learn and use even without a strong technical background, and it has a drag and drop interface which makes everything so easy and straightforward."
"We have found the pricing to be very reasonable."
"I find the ease of use from a programming perspective very valuable."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"The product effectively handles all the tasks we require."
"I work for an insurance company, and we use Datacap for document processing."
"There's something that's very unique about IBM DataCap. It provides me with a good solution for extracting, reading the QR codes, and scanning them. In this stage, we are working in a UIT phase before implementing this protocol in all our branches. From my initial observation, IBM DataCap is good, it is not working too fast, but in a good manner for us."
"It is the best solution for scanning purposes."
"The OCR extractions are very good, almost 100% accurate now."
"The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."
"The administration of the application following an error is most valuable. We are able to know easily when something is stuck in the system."
"Very scalable and stable data capture and extraction solution that's very simple to install."
"It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats."
"I'm not that technical, and the product is easy to go into and use. It is also easy to get started using UiPath."
"I like the tie-ins to other languages. Being able to use Python, C#, and VB has been very valuable because I can get a more diverse developer skill set on my team. If somebody's interested in a particular language, I can push them in that direction. If they want to get more into C#, for example, we can do that."
"With UiPath, development is easy because they have their own Studio. We just run UiPath Studio, drag and drop the components that we require, and connect all the dots. When we're doing website automation or web app automation, we can use their UI-based Studio and grab the elements from the web application using XPath, which makes the development easier."
"The cloud deployment option is particularly attractive to some customers for its flexibility and scalability, along with customary thin client advantages."
"UiPath's support for various types of interfaces is the most valuable feature as it aids in automating the end-user systems we want to streamline."
"UiPath saves us time and increases productivity for our organization."
"UiPath is straightforward and easy to use, even for those without coding knowledge."
"UiPath is good for data scraping and extracting information from websites."
 

Cons

"The documentation is not that great."
"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."
"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."
"I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial."
"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."
"There is room for improvement regarding cloud functionality; there are a few missing features, and the logging could be better, especially air logging. We can go into logging events and create our own task, but it would be nice if this were more detailed."
"What could be improved in IBM Datacap from a technical perspective is having everything together all in one place, rather than having several different interfaces. The addition of cloud-based OCR technology would also make this solution better. There's also room for improvement for their technical support."
"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation. Expertise in this specific product is rare throughout the market. One key reason is the product's limited downloads. Additionally, archiving solutions are often perceived as complex and challenging, dissuading many companies from venturing into this domain. Consequently, partners who specialize in archiving solutions are always seeking straightforward, uncomplicated options that are easy to manage and meet customer expectations."
"I give the scalability of the solution a six out of ten."
"Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
"I would like to see integration of Watson AI technology into Datacap."
"The solution's scalability needs improvement."
"We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare."
"My opinion on how UiPath Platform can be improved is that I dislike cloud or web apps in general, so getting all of the cool cloud features for Studio Cloud into Studio Desktop would be my biggest priority, however, that's a personal vendetta against web applications."
"The initial setup was not straightforward. With some of the technical infrastructure that we deployed in 2017, we were an early adopter, so there wasn't a lot of product experience. We made a lot of mistakes with it."
"Some of the documentation that UiPath has around the technical specifications, from a security perspective, are very factual and comprehensive, but they don't have an audience, like CIOs who need to approve this solution. Therefore, the documentation is one area where I might smooth the process out a bit, since the audience is different from the way the documentation is written as technical specifications."
"More videos are required. There are basic videos that can help you learn about the product, however, there need to be more in-depth videos to help you through certain tasks."
"One of the things that many of our clients ask us about is security. Some of them are really struggling with how to do multi-factor authentication. A robust and solid approach for dealing with multi-factor authentication would be one of the things we would like to see."
"There is potential there for some workflow capability. I know this would be going beyond RPA at that point, but having one platform that does a lot of things would be nice. Because as it stands, when you need to do a workflow or approval process, you need to send this out somewhere else. There are things the bot can do, but I can see some of that functionality already showing up though with the tasks and apps. However, I would like to see more."
"In UiPath they should improve the input and outputs of processes. I found it very complicated."
"I have been working on UiPath Apps for the last six months, and there are a few things to improve. The tables are not working properly. There are issues with the table display and the filter function in the tables. There is also an alignment issue. You can't edit the alignment of buttons."
 

Pricing and Cost Advice

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."
"I like the way this solution is priced because you can buy a license, or you can buy the software outright."
"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."
"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."
"Once you buy the software, you just pay for the support for backend help."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"It comes with a package that costs approximately $20,000 USD per year."
"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."
"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."
"This solution is the most expensive in the market."
"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."
"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."
"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."
"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."
"Pricing needs to stay competitive."
"Our licensing fees are approximately $140,000 USD annually, which includes all of the bots, Orchestrator, and the Studio."
"In comparison to Power Automate, UiPath's price is a little bit high. The Community edition of UiPath Studio is free. If you want to learn something or develop a process, you can install the Community edition of UiPath Studio."
"Our client saw ROI after one month. They realized after we showed them the first process that three people would be free to do other stuff."
"The licensing cost is high."
"UiPath is a little more costly than competing solutions such as Automation Anywhere."
"Its cost is a bit on the higher side. We are not very happy with their pricing. Most of the UiPath products are priced higher than competitors."
"Licensing should be reduced and price should be cut down a bit."
"Go download it, install it, and play with it. You can't do this with any of the other platforms."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
9%
Performing Arts
6%
Financial Services Firm
16%
Government
11%
Computer Software Company
11%
Manufacturing Company
10%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
9%
Retailer
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise8
Large Enterprise5
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise12
By reviewers
Company SizeCount
Small Business240
Midsize Enterprise144
Large Enterprise661
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
My main use case for Automate is to deliver enterprise-scale script execution jobs, which means we are using Automate...
What is your experience regarding pricing and costs for Fortra Automate?
Until now, I have not specified any other tech products except Microsoft Power Automate, N8N, and Make.com that I've ...
What do you like most about IBM Datacap?
The installation of the solution is very simple.
What is your experience regarding pricing and costs for IBM Datacap?
Pricing is in the mid-range but could be more affordable, rated at four point five.
What needs improvement with IBM Datacap?
IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing ...
Best RPA tools for IBM iSeries
I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packa...
RPA that Bots can run without centralized control?
Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Pow...
How do I choose between UiPath and Microsoft Power Automate?
Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌...
 

Also Known As

HelpSystems Automate, Automate
Datacap
UiPath Maestro, UiPath Apps, UiPath Agent Builder
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil
1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies
Find out what your peers are saying about IBM Datacap vs. UiPath Platform and other solutions. Updated: September 2025.
871,829 professionals have used our research since 2012.