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IBM Business Automation Workflow vs Nintex Process Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
IBM Business Automation Workflow enhances efficiency, reduces costs, and accelerates digital transformation for improved ROI and user experience.
Sentiment score
7.3
Organizations saved time and reduced costs with Nintex Process Platform, achieving ROI within a year by automating processes.
Initially performed manually, workflows now provide a better user experience and increased efficiency.
Senior Systems Developer at a healthcare company with 5,001-10,000 employees
 

Customer Service

Sentiment score
5.9
IBM Business Automation Workflow's support has mixed reviews, but many find value once acquainted with their processes.
Sentiment score
6.8
Nintex's customer service receives mixed reviews; efficient for some, others find it slow, with design support lacking.
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
Deputy CEO, CIO at a insurance company with 51-200 employees
If the solution is readily available to IBM support team, they provide it instantly.
Unit Head System Implementor at Allied Bank Limited
I found the support to be excellent with immediate responses whenever I open a ticket.
Manager Mobility & Digitalization at Fatima group
 

Scalability Issues

Sentiment score
7.8
IBM Business Automation Workflow is highly scalable, supporting extensive transactions, concurrent users, and both cloud and on-premises deployments.
Sentiment score
6.9
Nintex Process Platform is generally scalable, but experiences vary due to SharePoint, cost, and infrastructure considerations.
We can manage the license usage and scale our environment while optimizing license use.
Deputy CEO, CIO at a insurance company with 51-200 employees
We are implementing load balancing and horizontal scalability.
Unit Head System Implementor at Allied Bank Limited
Performance issues arise if we have multiple joins within the actions, which definitely reduces the performance.
Manager Mobility & Digitalization at Fatima group
 

Stability Issues

Sentiment score
7.6
IBM Business Automation Workflow is stable, with minor bugs, improving over time; users rate stability highly due to IBM's robust infrastructure.
Sentiment score
7.4
Nintex Process Platform is generally stable but faces performance issues under heavy use, with variable stability ratings of 7-9.
Outside of these maintenance periods, the environment is quite stable.
Senior Systems Developer at a healthcare company with 5,001-10,000 employees
Performance issues arise if we have multiple joins within the actions, which definitely reduces the performance.
Manager Mobility & Digitalization at Fatima group
 

Room For Improvement

IBM Business Automation Workflow needs improved integration, usability, cloud features, and support to enhance user experience and modernize the platform.
Nintex Process Platform requires better error reporting, user interface, integration, customization, performance, and reduced complexity, with high licensing costs.
Many developments are focused on AI, LLM models, and data science.
Unit Head System Implementor at Allied Bank Limited
Code management lacks merging capabilities.
Senior Systems Developer at a healthcare company with 5,001-10,000 employees
IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition.
Deputy CEO, CIO at a insurance company with 51-200 employees
If we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string.
Manager Mobility & Digitalization at Fatima group
Additionally, the deployment process should be easier.
Presales Solutions Consultant at Mitra Sistematika Global
 

Setup Cost

IBM Business Automation Workflow is costly but offers high-quality features, flexible licensing, and worthwhile enterprise-level capabilities.
Nintex Process Platform's pricing is seen as expensive yet valuable, with variations based on subscription, region, and user engagement.
It is not a cheap license but in line with expectations for such software.
Deputy CEO, CIO at a insurance company with 51-200 employees
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
Senior Systems Developer at a healthcare company with 5,001-10,000 employees
Nintex Process Platform is expensive.
Presales Solutions Consultant at Mitra Sistematika Global
 

Valuable Features

IBM Business Automation Workflow offers agile, user-friendly workflow solutions with RPA integration, enhancing collaboration, customization, and AI-driven processes.
Nintex Process Platform provides scalable workflow automation, low-code tools, and seamless integration, enabling efficient process management and ease of use.
This solution has streamlined previously manual processes into orchestrated workflows.
Senior Systems Developer at a healthcare company with 5,001-10,000 employees
It assisted in making users concentrate on the process flow rather than just features.
Deputy CEO, CIO at a insurance company with 51-200 employees
We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems.
Unit Head System Implementor at Allied Bank Limited
We use Nintex Process Platform for process automation.
Manager Mobility & Digitalization at Fatima group
My team and I created a demo using Nintex, focusing on getting emails, reading, writing, and managing attachments.
Presales Solutions Consultant at Mitra Sistematika Global
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
12th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
25
Ranking in other categories
No ranking in other categories
Nintex Process Platform
Ranking in Business Process Management (BPM)
14th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
25
Ranking in other categories
Process Automation (11th), Workload Automation (14th)
 

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.7%, down from 2.1% compared to the previous year. The mindshare of Nintex Process Platform is 1.6%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
IBM Business Automation Workflow1.7%
Nintex Process Platform1.6%
Other96.7%
Business Process Management (BPM)
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Unit Head System Implementor at Allied Bank Limited
Customizable features empower seamless workflow automation
The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.
Hafiz Muhammad Usama - PeerSpot reviewer
Manager Mobility & Digitalization at Fatima group
Have experienced challenges integrating with other systems but have benefited from improved process automation
There are multiple areas that need improvement. Nintex Process Platform needs integration with other platforms such as Salesforce and other CRM platforms. There should be actions available so we can directly integrate with these systems. Additionally, there is a gap in mathematical actions and logical actions. We need to parse data, and if we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string. Such actions and logical actions must be available in Nintex Process Platform to increase its capability. For us, Nintex Process Platform is configurable with SQL Server, but there is no configuration option available with Oracle. We also use Oracle in multiple processes, but we have found no way to directly configure Nintex Process Platform with Oracle. We have to use SQL Server in between. We have to create a link server within SQL Server as a bypass to retrieve or post data into Oracle. There were multiple improvement points available.
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Top Industries

By visitors reading reviews
Financial Services Firm
31%
Computer Software Company
8%
Insurance Company
7%
Government
5%
Financial Services Firm
18%
Computer Software Company
17%
Manufacturing Company
10%
Educational Organization
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise16
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise25
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
What needs improvement with IBM Business Automation Workflow?
Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial. Additionally, the user interface could be more visually appealin...
What do you like most about K2?
The latest version of Nintex has many features. We have a clear roadmap and the necessary application to integrate it into our platform.
What is your experience regarding pricing and costs for K2?
Nintex Process Platform is expensive. Prices relate to both features and the professional services necessary due to our lack of an implementation team.
What needs improvement with K2?
There are multiple areas that need improvement. Nintex Process Platform needs integration with other platforms such as Salesforce and other CRM platforms. There should be actions available so we ca...
 

Also Known As

Business Automation Workflow
K2 blackpearl, K2 Five, Nintex Workflow
 

Overview

 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
SEA Corp, Omnicom Group, Verizon, STIHL
Find out what your peers are saying about IBM Business Automation Workflow vs. Nintex Process Platform and other solutions. Updated: December 2025.
879,853 professionals have used our research since 2012.