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IAM Health Cloud vs Mobile Connect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IAM Health Cloud
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (22nd)
Mobile Connect
Average Rating
9.0
Reviews Sentiment
2.2
Number of Reviews
4
Ranking in other categories
Single Sign-On (SSO) (17th)
 

Mindshare comparison

While both are Identity and Access Management solutions, they serve different purposes. IAM Health Cloud is designed for Identity and Access Management as a Service (IDaaS) (IAMaaS) and holds a mindshare of 0.3%.
Mobile Connect, on the other hand, focuses on Single Sign-On (SSO), holds 0.1% mindshare.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
IAM Health Cloud0.3%
Microsoft Entra ID16.1%
Okta Platform9.2%
Other74.4%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
Mobile Connect0.1%
Okta Platform10.4%
Microsoft Entra ID9.8%
Other79.7%
Single Sign-On (SSO)
 

Featured Reviews

reviewer2783451 - PeerSpot reviewer
Senior Cloud Solutions Architect at a tech vendor with 10,001+ employees
Centralized access control has saved time and simplifies day-to-day identity management
I faced challenges earlier when I selected a role; it wasn't showing in any account it was associated with. It wasn't listing the account it was associated with, but later that feature came through and I am able to see that. When I select the role, this role is part of these many accounts or this particular account. I don't have anything else to add about the needed improvements at this point. I choose an eight out of ten because I think this technology world is evolving very rapidly and AI is stepping into the technology. AI growth is so fast, and I would think there should be some AI capabilities within IAM Health Cloud so that it would better serve the customers.
reviewer2800035 - PeerSpot reviewer
Senior Project Manager at a consultancy with 1-10 employees
Mobile access to calls and records has freed agents’ time but call logs create slowly
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IAM Health Cloud has positively impacted my organization by giving us all the required dashboards that we can manage everything from one place."
"Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications."
"The most valuable feature of this solution is its ability to answer calls."
"Working and getting advice from the Mobile Connect team and the process around it was spot-on."
"Pricing is fair for the quality of the app and features"
 

Cons

"I choose an eight out of ten because I think this technology world is evolving very rapidly and AI is stepping into the technology."
"My only comment is that I would like more comprehensive documentation regarding the implementation process."
"The solution works well, but it is too expensive."
"Salesforce voice call records are not created instantly in the system."
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Top Industries

By visitors reading reviews
Construction Company
51%
Healthcare Company
8%
Comms Service Provider
8%
Outsourcing Company
5%
Construction Company
49%
Comms Service Provider
11%
Transportation Company
5%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for IAM Health Cloud?
My experience with pricing, setup cost, and licensing for IAM Health Cloud is okay. Every buyer wants a cheaper price.
What needs improvement with IAM Health Cloud?
I faced challenges earlier when I selected a role; it wasn't showing in any account it was associated with. It wasn't listing the account it was associated with, but later that feature came through...
What is your primary use case for IAM Health Cloud?
My main use case for IAM Health Cloud is managing identity and access management of the company in my day-to-day activities. One specific example of how I use IAM Health Cloud to manage identity an...
What needs improvement with Mobile Connect?
Salesforce voice call records are not created instantly in the system. There is a little scope for improvement in that area.
What is your primary use case for Mobile Connect?
The primary use case is that agents can make and receive calls without their desktop on the phone itself and can have access to Salesforce records via the SF One App.
 

Comparisons

No data available
No data available
 

Also Known As

No data available
Mobile Connect for Amazon Connect
 

Overview

Find out what your peers are saying about Microsoft, Okta, SailPoint and others in Identity and Access Management as a Service (IDaaS) (IAMaaS). Updated: May 2026.
893,438 professionals have used our research since 2012.