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Hyland OnBase vs Ultimus Adaptive Business Process Management comparison

Hyland and Ultimus are both solutions in the Business Process Management (BPM) category. Hyland is ranked #17 with an average rating of 7.7, while Ultimus is ranked #56. Hyland holds a 0.4% mindshare in BPM, compared to Ultimus’s 0.2% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 50% of Ultimus users who would recommend it.
Hyland OnBase
Read 13 Hyland OnBase reviews
  • 3,080 Views
  • 339 Comparison Views
100% willing to recommend
Ultimus Adaptive Business P...
Read 2 Ultimus Adaptive Business Process Management reviews
  • 171 Views
  • 171 Comparison Views
50% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and Ultimus Adaptive Business Process Management compete in enterprise content management and business process management. Ultimus is seen as a superior choice for its comprehensive process management features and flexibility, although it is more expensive.

Features: Hyland OnBase includes document management, workflow automation, and integration with enterprise applications, effectively managing complex content. Ultimus Adaptive Business Process Management offers process automation, adaptability, and advanced analytics, enhancing business process efficiency. The main difference lies in OnBase’s content management focus versus Ultimus’s adaptability and automation.

Ease of Deployment and Customer Service: Hyland OnBase has a straightforward deployment with strong integration options and reliable customer support. Ultimus provides a more complex, tailored deployment process supported by responsive and knowledgeable customer service. OnBase’s deployment is simpler, while Ultimus offers bespoke capabilities.

Pricing and ROI: Hyland OnBase generally requires a lower setup cost and provides a quicker ROI, appealing to budget-conscious businesses. Ultimus demands higher initial investments but targets long-term ROI through improved process efficiencies. OnBase offers a better cost-to-benefit ratio, whereas Ultimus has higher costs with potentially greater long-term returns.

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To learn more, read our detailed Hyland OnBase vs. Ultimus Adaptive Business Process Management Report (Updated: July 2025).
Buyer's Guide
Hyland OnBase vs. Ultimus Adaptive Business Process Management
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Business Process Management (BPM)
17th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Enterprise Content Management (5th), Low-Code Development Platforms (13th)
Ultimus Adaptive Business P...
Ranking in Business Process Management (BPM)
56th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.4%, up from 0.3% compared to the previous year. The mindshare of Ultimus Adaptive Business Process Management is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
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PS
Integrates well and helpful support
Ultimus Adaptive Business Process Management has good integration with all the other tools we have been using in our company. We use the data that other tools provide in our implementation. We have developed several processes here in the company, such as requests for change, request development, and buying processes. The tool allows you to modify the business rules without the need to modify the source code, the administrator can move the process one step to another without needing to be implemented in the logic of the automation, this can be done from the administration console Or with the integration EIK, there is a wide number of options for the administrator who gives you great flexibility in your administration.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"I like the cloud and its integrability."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution is very developed and we are not taking full advantage of its functionalities."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
More Hyland OnBase pros
"Ultimus Adaptive Business Process Management has good integration with all the other tools we have been using in our company. We use the data that other tools provide in our implementation."
"Development is easy on the Ultimus platform."
 

Cons

"The solution’s initial setup is a little difficult."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The application could potentially be more open-source, allowing integration with more solutions."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
More Hyland OnBase cons
"We are looking for a feature that can resign and move the process from one step to another step."
"Ultimus is not good at handling cash transactions. They should add a mobile application in the next release."
 

Pricing and Cost Advice

"The solution costs around $6,000 per month."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The tool's price is high."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"OnBase is reasonably priced."
"Ultimus could stand to lower the price. Other tools are cheaper."
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Top Industries

By visitors reading reviews
Government
14%
Financial Services Firm
13%
Computer Software Company
10%
Insurance Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
See all answers
What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
See all answers
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
See all answers
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No data available
 

Product Reports

Buyer's Guide
Hyland OnBase
July 2025
Hyland OnBase reportDownload Hyland OnBase product report
Buyer's Guide
Business Process Management (BPM)
June 2025
Ultimus Adaptive Business Process Management reportDownload Ultimus Adaptive Business Process Management product report
 

Also Known As

OnBase
No data available
 

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

The Ultimus Adaptive Business Process Management (BPM) Suite is a seamlessly integrated Business Process Management Software solution to manage the complete lifecycle of key business processes.

Ultimus
 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Ministry of Education Oman, Perdue Farms, MEG Energy Corp., The National and University Library, Unilever
Buyer's Guide
Hyland OnBase vs. Ultimus Adaptive Business Process Management
July 2025
Free Report: Hyland OnBase vs. Ultimus Adaptive Business Process Management
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