Hyland OnBase vs ProcessMaker comparison

Hyland and ProcessMaker are both solutions in the Business Process Management (BPM) category. Hyland is ranked #19 with an average rating of 7.7, while ProcessMaker is ranked #36. Hyland holds a 0.4% mindshare in BPM, compared to ProcessMaker’s 0.7% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of ProcessMaker users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

358 Views
231 Comparison Views

100% willing to recommend

ProcessMaker

Read 2 ProcessMaker reviews

483 Views
377 Comparison Views

100% willing to recommend

Hyland OnBase

ProcessMaker

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and ProcessMaker are competitive products in enterprise content management and business process management sectors. Users seem to favor ProcessMaker for its process automation capabilities.

Features: Hyland OnBase is recognized for its document management, capturing, and workflow automation covering multiple industries. ProcessMaker focuses on process design and business process automation, and is better for optimizing workflows. Users appreciate ProcessMaker's flexibility for different business processes.

Ease of Deployment and Customer Service: Hyland OnBase can be complicated to set up due to its extensive features, but users value the strong customer support. ProcessMaker is easy to deploy, ideal for those needing quick implementation and strong support.

Pricing and ROI: Hyland OnBase involves higher setup costs due to its comprehensive features, affecting ROI timeframes. ProcessMaker is cost-effective with a quick ROI, beneficial for budget-conscious businesses.

To learn more, read our detailed Hyland OnBase vs. ProcessMaker Report (Updated: April 2025).

Buyer's Guide

Hyland OnBase vs. ProcessMaker

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

19th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (14th)

ProcessMaker

Ranking in Business Process Management (BPM)

36th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.4%, up from 0.3% compared to the previous year. The mindshare of ProcessMaker is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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UchechiSylvanus

Team Lead, Process Improvement & RPA at Fidelity Bank Plc

Works well, but its interface should be a bit more user-friendly

We use it for our process flows and levels of approvals, but I am not managing it directly Its performance, stability, and security are fine. Its interface should be a bit more user-friendly. I have been using this solution for close to a year. It is stable. It is easy to scale. We currently…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are that it's very secure and provides audit trails for our documents."

"I like the cloud and its integrability."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The product's initial setup phase is not difficult."

"Its most valuable aspect is its flexibility"

More Hyland OnBase pros

"Its performance, stability, and security are fine."

"What I like most is the seamlessness of the workflow capabilities."

Cons

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The solution’s initial setup is a little difficult."

"The application could potentially be more open-source, allowing integration with more solutions."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"Software malfunctioning usually occurs when we receive documents from external sources."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

More Hyland OnBase cons

"Its interface should be a bit more user-friendly."

"This solution only supports basic text, but we would like to be able to insert components such as rich text, graphs, charts, pictures, and other objects."

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"We have a yearly license."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

27%

Computer Software Company

17%

Educational Organization

10%

University

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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Compared 11% of the time

Apache Airflow vs ProcessMaker

Compared 10% of the time

Bizagi vs ProcessMaker

Compared 9% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

April 2025

Download Hyland OnBase product report

Buyer's Guide

Business Process Management (BPM)

April 2025

Download ProcessMaker product report

Also Known As

OnBase

ProcessMaker Workflow Management & BPM, ProcessMaker BPM

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

ProcessMaker is an American multinational corporation headquartered in Raleigh-Durham, North Carolina. The company specializes primarily in developing and marketing enterprise business process management (BPM) software. The company also provides customer support, training, and professional services to larger enterprise customers that require highly customized solutions. The company’s flagship Low-Code BPM product is known for its ease of use and ability for deep customization.

ProcessMaker

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Tulsa Community College, Sirius College, Mcredit Vietnam, Oregon City Schools, Lakozy Toyota, HyperCube

Buyer's Guide

Hyland OnBase vs. ProcessMaker

April 2025

Free Report: Hyland OnBase vs. ProcessMaker

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