"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"I like the cloud and its integrability."
"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The integration with other products needs to be improved."
Earn 20 points
M-Files is a global leader in information management. The M-Files metadata-driven document management platform enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce information control. This provides businesses with a competitive advantage and substantial ROI as they deliver better customer experiences and higher-quality work with lower risk.M-Files website
Hyland OnBase is ranked 6th in Enterprise Content Management with 3 reviews while M-Files is ranked 7th in Enterprise Content Management with 1 review. Hyland OnBase is rated 8.0, while M-Files is rated 8.0. The top reviewer of Hyland OnBase writes "A remarkable all-in-one platform with amazing stability and scalability and good technical support". On the other hand, the top reviewer of M-Files writes "Good workflows, and it is easy to use with a dashboard that improves contract visibility". Hyland OnBase is most compared with SharePoint, OpenText Content Suite Platform, Alfresco, IBM FileNet and Nintex Workflow, whereas M-Files is most compared with SharePoint, Microsoft OneDrive, OpenText Documentum, OpenText Content Suite Platform and Box.
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