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HipChat [EOL] vs Slack Business - Enterprise comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a communicator for partners and clients."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"I would strongly recommend this product."
"Communication with clients became easy."
"Slack's categorization of content and the availability of channels are highly valuable, as they keep communications organized."
"The most valuable features of Slack are basic chatting, file sharing, and screen sharing."
"You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."
"I like Slack's notifications. It is more user-friendly and pleasing than Teams."
"I think Slack is a very creative application to help unify communication across all team sizes."
"It's valuable for announcements and communicating between team members."
"Slack Business - Enterprise has impacted my organization positively by making communication easier between different departments."
 

Cons

"Occasionally, there were stability issues with uploads and downloads."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"There was some problem with the company firewall. It was not stable in some versions."
"Currently, one email ID is linked to one HipChat cloud group."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"The product crashes when I use it on the desktop."
"There is some lag at times."
"There seems to be several minutes of delay between getting notifications on the Mac OS app and then receiving them on the iPhone app."
"From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult."
"There should be better integration between Slack and Office 365."
"I would like to see the social sharing of blogs, announcements, or other news directly from the message corner."
"Slack is not as strong as competitors like Teams when it comes to things like video meetings and audio meetings."
"The solution’s initial setup is not very easy."
 

Pricing and Cost Advice

Information not available
"It is less expensive than one of its competitors."
"The solution’s pricing is cheap."
"It is an affordable solution."
"It's on the more expensive side."
"The solution is cheap in my country."
"We use the free version that does not have a license."
"When it comes to pricing, it is on the expensive side."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
18%
Financial Services Firm
11%
Construction Company
9%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: September 2026.
913,806 professionals have used our research since 2012.