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Grafana vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Grafana
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
49
Ranking in other categories
No ranking in other categories
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Grafana is 3.1%, down from 6.7% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Grafana3.1%
OpenText Real User Monitoring0.7%
Other96.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Unified dashboards have empowered teams and have democratized real-time operational insights
Grafana's snapshot and dashboard sharing features are critical for our remote incident response. During production issues, I generate a public snapshot of a dashboard at a specific point and share the URL in our Slack war room so every engineer can see exactly what the metrics looked like when the error occurred. This helps significantly during the process of finding the root cause in those scenarios. The best features Grafana offers go beyond just pretty charts; it is an integration engine. The fact that I can join data from my SQL database with metrics from Prometheus in the same table is a feature I have not found performed as well elsewhere. My team uses this feature by comparing two different tables from the databases to show one single view, which Grafana is really helping with. In a visualized way, the charts can be displayed on one dashboard, allowing end users who are not familiar with these technical aspects to extract valuable data from it. Grafana has positively impacted our organization by democratizing data within our company. Before using Grafana, only developers could see the system health, but now our product managers and executives have their own high-level dashboards, which has improved cross-departmental transparency and alignment.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to change and move virtual servers."
"Almost any kind of visualization is possible with Grafana and all dashboards are configurable."
"If you want a scalable solution, better visualization, optimization, centralized monitoring, and improved troubleshooting, then you can choose Grafana without any doubts in your mind."
"Great capacity planning and the solution has a great GUI."
"The solution is adaptable, easy to use, and works well for microservices development."
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"We can write queries in different languages, which is beneficial for visualization."
"The best feature was the creation of graphs and trends."
"Real User Monitor does its job, and that is why we have stayed with it for so many years."
"It offers near-real-time analytics, which is helpful."
"The technical support is good at resolving issues."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"Real User Monitor has improved our productivity."
"This solution is very reliable; it's stable."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most valuable feature is application performance monitoring."
 

Cons

"The solution has room for improvement with a better API to help automate the construction of the dashboards easier."
"The documentation or training provided by Grafana is limited compared to its competitors, like Splunk."
"There are not a lot of plugins for financial market monitoring."
"The technical support has room for improvement."
"The look and feel of the charting and graph capabilities in Grafana could improve. If they provided a storyboard type of feature as they have in other solutions, such as PowerBI. The multi-tenanted and stitch metrics features could improve."
"Its UI features to create charts can also be improved. Some features could have a link to the documentation."
"It would be helpful if they simplified the data source."
"There are some areas of network drives that are not showing as expected based on server usage."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
"Recently we have been facing some stability issues."
"Some issues with login errors."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic."
"Most of the dashboards require a lot of configuration. We are not happy with the dashboard."
"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
 

Pricing and Cost Advice

"I am using an open-source version"
"I use the open source model so it is free."
"I give the price an eight out of ten."
"​Grafana is free and open source.​"
"For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution."
"It's free of cost; it operates as an open-source tool."
"Since Grafana is an open-source solution, it is free of cost."
"You need to purchase the solution's license for its commercial use."
"Not expensive."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
11%
Manufacturing Company
9%
Comms Service Provider
6%
Construction Company
12%
Government
9%
Performing Arts
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise10
Large Enterprise25
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Grafana?
I purchased my Grafana Cloud subscription through the AWS Marketplace, which simplified my procurement process and allowed me to apply the cost towards my AWS committed spend.
What needs improvement with Grafana?
I find that the alerting UI in Grafana can be complex for new users. While it is very powerful, it takes time to learn the differences between contact points, notification policies, and silences. T...
What is your primary use case for Grafana?
My main use case for Grafana involves operational dashboarding and data visualization, where I use it as a central pane of glass to pull in metrics from multiple sources like Prometheus, Elasticsea...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Grafana vs. OpenText Real User Monitoring and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.