Grafana vs OpenText Real User Monitoring comparison

Grafana Labs and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Grafana Labs is ranked #7 with an average rating of 7.9, while OpenText is ranked #33 with an average rating of 8.5. Grafana Labs holds a 2.6% mindshare in APM, compared to OpenText’s 1.3% mindshare. Additionally, 88% of Grafana Labs users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

Grafana

Read 50 Grafana reviews

14,292 Views
13,434 Comparison Views

88% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

3,513 Views
3,337 Comparison Views

58% willing to recommend

Grafana

OpenText Real User Monitoring

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Executive SummaryUpdated on Jun 3, 2026

OpenText Real User Monitoring and Grafana are competing in data monitoring and analysis. Grafana has an advantage with its diverse features, although OpenText Real User Monitoring presents attractive pricing and support.

Features: OpenText Real User Monitoring features robust user interaction analytics, performance monitoring, and real-time data insights. Grafana offers flexible integrations, comprehensive dashboards, and customizable visualizations.

Room for Improvement: OpenText Real User Monitoring could benefit from enhanced integration capabilities, more customizable dashboards, and improved alert settings. Grafana might improve with easier initial deployment, enhanced native alerting capabilities, and simplified configurations for non-technical users.

Ease of Deployment and Customer Service: OpenText Real User Monitoring features easy deployment and responsive customer service, facilitating operation for businesses. Grafana, with extensive documentation and community backing, may demand more technical expertise initially, yet offers a wealth of resources for troubleshooting.

Pricing and ROI: OpenText Real User Monitoring generally provides predictable setup costs with a focus on swift ROI through its monitoring capabilities. Grafana may involve higher initial technical investment but offers compelling long-term ROI due to its adaptability and integration options.

To learn more, read our detailed Grafana vs. OpenText Real User Monitoring Report (Updated: August 2026).

Buyer's Guide

Grafana vs. OpenText Real User Monitoring

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Grafana

Ranking in Application Performance Monitoring (APM) and Observability

7th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

33rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Grafana is 2.6%, down from 6.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Grafana	2.6%
OpenText Real User Monitoring	1.3%
Other	96.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Vitthal Gole

Devops Engineer at AIQOD

Proactive monitoring has transformed how our teams detect issues and resolve incidents faster

For improving Grafana, the alert configuration could be more intuitive for new users. Dashboard management becomes complex in large environments. So if we have multiple environments and we have to manage our dashboards for them, sometimes it becomes complicated to manage all the dashboards. The learning curve is steep for beginners. More built-in reporting and analytics features would be helpful. Documentation for advanced features could be more detailed. Role-based access management could be simpler to configure. Performance could be optimized for very large dashboards with high cardinality data sources. Grafana could improve its alert configuration workflow and make advanced dashboard management easier for new users. More built-in reporting features would also be beneficial. A simpler onboarding experience for first-time users and more built-in dashboard templates for common monitoring scenarios would be helpful. Grafana is a powerful monitoring platform, but it could improve dashboard organization in large environments, simplify alert management, provide more built-in reporting capabilities, enhance plugin compatibility during upgrades, and offer better AI-driven insights for fast root cause analysis. For example, if we are hitting a CPU metric of ninety to ninety-five percent or a system load of seventy to eighty percent, we have to act on that. But if Grafana suggests something on that metric, such as an AI suggestion, it would be more helpful. We could get an idea of how to solve that issue. For the Grafana dashboards, they could provide more built-in compliance and audit reporting, enhance AI recommendations with clearer explanations of why an issue was flagged, enhance accessibility and keyboard navigation, add more native integrations with emerging cloud and DevOps tools, and improve scalability for very large enterprise deployments. Grafana is a mature platform, but it could benefit from better dashboard version control, simpler environment migration, enhanced AI explanations, more built-in reporting, and improved performance for large-scale deployments with complex dashboards.

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Yasir Amin

Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees

User-level monitoring with near-real-time analytics boosts service availability

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Grafana saves us hours compared to DataDog."

"The most valuable thing was that it had a good visualization tool."

"Grafana is able to connect with multiple data sources, unlike Elasticsearch."

"The solution is adaptable, easy to use, and works well for microservices development."

"Collaboration: Shares data and dashboards across teams."

"Grafana is stable and has great engineers."

"Almost any kind of visualization is possible with Grafana and all dashboards are configurable."

"What I found most valuable in Grafana is that it has a lot of integrations and features that I need for data processing and visualization."

More Grafana pros

"Real User Monitor has improved our productivity."

"It is a good product."

"The technical support is good at resolving issues."

"Real User Monitor does its job, and that is why we have stayed with it for so many years."

"It offers near-real-time analytics, which is helpful."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"The Micro Focus technical support is quite good."

"With the solution, you can easily access any issues in your infrastructure."

More OpenText Real User Monitoring pros

Cons

"I have a problem with Grafana in the area of documentation."

"The formatting could be better."

"Trigger limits are difficult to see in a graph."

"The product's configuration for saving files could be improved."

"Writing queries can be a bit difficult because the syntax must be maintained."

"Grafana could improve by having its own query language. Currently, it uses languages like Prometheus or InfluxDB, which not everyone knows. Their query language should be easier."

"Lacks in-depth graphs and sufficient AI."

"There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."

More Grafana cons

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."

"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."

"The product needs more R&D to make it easier and more compatible with other software."

"Most of the dashboards require a lot of configuration. We are not happy with the dashboard."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"Since Grafana is an open-source solution, it is free of cost."

"Grafana is free and open source."

"For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution."

"My company uses the open-source version of Grafana, so it's free."

"We use the open-source version of Grafana."

"It's free of cost; it operates as an open-source tool."

"I give the price an eight out of ten."

"The solution is expensive."

More Grafana pricing and cost advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

Computer Software Company

Comms Service Provider

Construction Company

20%

Government

Educational Organization

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	10
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for Grafana?

We are using the community edition. We have used the community edition, the open-source edition. So, there were no licensing costs. The setup was straightforward, and the main investment was the ti...

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What needs improvement with Grafana?

See all answers

What is your primary use case for Grafana?

The main use case for Grafana is that we are using Prometheus to collect the metrics, and primarily use Grafana for infrastructure and application monitoring. It helps me visualize system metrics t...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

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Compared 6% of the time

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Product Reports

Buyer's Guide

Grafana

August 2026

Download Grafana product report

Buyer's Guide

OpenText Real User Monitoring

August 2026

Download OpenText Real User Monitoring product report

Also Known As

No data available

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

Grafana offers a customizable, user-friendly platform for robust data visualization and integration, enhancing real-time monitoring with extensive alerting and collaboration capabilities supported by an active open-source community.

Grafana stands out for its flexible dashboards and robust visualization options, integrating smoothly with tools like Prometheus. This open-source platform supports diverse environments, aiding in the visualization of IT infrastructure and business analytics. Its alerting system efficiently supports real-time monitoring. While it is praised for its community backing and cost-effectiveness, there is demand for better data aggregation, intuitive interfaces, and enhanced documentation compared to competitors such as Splunk. Simplification of configuration and the interface is sought, alongside improvements in machine learning and reporting features.

What are Grafana's most important features?

Customizable Dashboards: User-friendly, richly customizable dashboards for precise data presentation.
Visualization Capabilities: Strong support for visualizing complex datasets from multiple sources.
Integration Options: Extensive compatibility with data sources and tools like Prometheus.
Alerting System: Efficient real-time monitoring and issue identification.
Open-Source Nature: Supported by a vibrant community, offering a cost-effective solution.

What benefits or ROI should users seek in Grafana reviews?

Adaptability: Supports diverse environments and use cases.
Cost-Effectiveness: Offers valuable features at a competitive price.
Community Support: Backed by an active and vibrant open-source community.
Collaborative Platform: Seamless integration with various data tools refining monitoring and analytics efforts.

Grafana is implemented widely across industries for monitoring IT infrastructure and visualizing business analytics. Companies utilize it to analyze server performance or monitor Kubernetes environments and payment transactions. The platform integrates with AWS services and other data sources to ensure observability and system health tracking, focusing on performance metrics through customized dashboards and alerts. Organizations employ Grafana to bolster observability and optimize infrastructure through robust data insights.

Grafana Labs

OpenText Real User Monitoring enables effective application performance tracking with end-to-end visibility. It features easy setup and helps organizations identify and resolve issues efficiently.

OpenText Real User Monitoring works by providing a single view dashboard that integrates seamlessly with BSM, facilitating application performance monitoring. It is valued for its proactive issue identification via monitoring thresholds and efficient incident resolution. Organizations can leverage its comprehensive tracking capabilities for mobile and website monitoring, yielding near-real-time analytics. However, they may face challenges like an outdated interface and limited support for non-Windows environments. Dependency on additional purchases and traditional data collection methods can be limitations. Modernizing architecture and enhancing protocol support are often desired.

What are the important features?

End-to-end application monitoring: Provides comprehensive insights and tracking.
Single view dashboard: Enables integrated monitoring experience with BSM.
Near-real-time analytics: Offers timely data on user interactions and performance.
Proactive issue identification: Utilizes monitoring thresholds to detect issues early.
Mobile and website monitoring: Extends tracking capabilities across multiple platforms.

What benefits should users look for?

Improved incident resolution: Leads to efficient problem-solving and maintenance.
Enhanced user experience: Ensures optimal application performance monitoring.
Business service agreements insights: Offers data to calculate business performance metrics.
Real-time transaction monitoring: Provides real-time data for network and performance analysis.
Comprehensive error identification: Helps pinpoint issues within application workflows.

Industries employing OpenText Real User Monitoring often use it for real-time and transaction monitoring by capturing network data to analyze performance from user perspectives. It is particularly useful for assessing availability and providing insights in environments where backend analysis and automation are essential.

OpenText

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

Grafana vs. OpenText Real User Monitoring

August 2026

Free Report: Grafana vs. OpenText Real User Monitoring

Find out what your peers are saying about Grafana vs. OpenText Real User Monitoring and other solutions. Updated: August 2026.

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