OpenText Real User Monitoring and Grafana are competing in the robust monitoring solutions category. Grafana seems to have the upper hand due to its advanced features, better data visualization, and extensive plugin ecosystem.
What features are offered by OpenText Real User Monitoring in comparison to Grafana?OpenText Real User Monitoring is highlighted for its effective tracking of user experiences and real-time data analysis. Grafana offers extensive customization options, powerful dashboards, and a wide range of data source integrations. Grafana's superior flexibility and visualization tools offer a distinct advantage.
What areas of improvement can be found in OpenText Real User Monitoring in comparison to Grafana?OpenText Real User Monitoring could enhance its reporting functionalities and simplify its configuration processes. Grafana could improve documentation and user guidance due to the complexity of its advanced features. Users find OpenText Real User Monitoring's approach more straightforward compared to Grafana's complexities.
How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Grafana?OpenText Real User Monitoring is relatively easy to deploy but customer service can be slow. Grafana is straightforward to deploy, especially in cloud environments, and its active community support alongside professional services makes it more effective.
What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Grafana?OpenText Real User Monitoring has higher initial setup costs but significant long-term value and ROI. Grafana's cost-effective setup and strong ROI, mainly due to its open-source nature and flexible subscription models, provide it with an edge.
Grafana is an open-source visualization and analytics platform that stands out in the field of monitoring solutions. Grafana is widely recognized for its powerful, easy-to-set-up dashboards and visualizations. Grafana supports integration with a wide array of data sources and tools, including Prometheus, InfluxDB, MySQL, Splunk, and Elasticsearch, enhancing its versatility. Grafana has open-source and cloud options; the open-source version is a good choice for organizations with the resources to manage their infrastructure and want more control over their deployment. The cloud service is a good choice if you want a fully managed solution that is easy to start with and scale.
A key strength of Grafana lies in its ability to explore, visualize, query, and alert on the collected data through operational dashboards. These dashboards are highly customizable and visually appealing, making them a valuable asset for data analysis, performance tracking, trend spotting, and detecting irregularities.
Grafana provides both an open-source solution with an active community and Grafana Cloud, a fully managed and composable observability offering that packages together metrics, logs, and traces with Grafana. The open-source version is licensed under the Affero General Public License version 3.0 (AGPLv3), being free and unlimited. Grafana Cloud and Grafana Enterprise are available for more advanced needs, catering to a wider range of organizational requirements. Grafana offers options for self-managed backend systems or fully managed services via Grafana Cloud. Grafana Cloud extends observability with a wide range of solutions for infrastructure monitoring, IRM, load testing, Kubernetes monitoring, continuous profiling, frontend observability, and more.
The Grafana users we interviewed generally appreciate Grafana's ability to connect with various data sources, its straightforward usability, and its integration capabilities, especially in developer-oriented environments. The platform is noted for its practical alert configurations, ticketing backend integration, and as a powerful tool for developing dashboards. However, some users find a learning curve in the initial setup and mention the need for time investment to customize and leverage Grafana effectively. There are also calls for clearer documentation and simplification of notification alert templates.
In summary, Grafana is a comprehensive solution for data visualization and monitoring, widely used across industries for its versatility, ease of use, and extensive integration options. It suits organizations seeking a customizable and scalable platform for visualizing time-series data from diverse sources. However, users should be prepared for some complexity in setup and customization and may need to invest time in learning and tailoring the system to their specific needs.
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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