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Glean Platform vs Microsoft Copilot Studio comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Glean Platform
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Indexing and Search (3rd), Search as a Service (6th), AI Agent Builders (4th), AI Software Development (7th), AI Customer Support (7th)
Microsoft Copilot Studio
Average Rating
8.0
Number of Reviews
6
Ranking in other categories
Chatbot Development Platforms (4th), AI Agent Builders (6th), Business Orchestration and Automation Technologies (22nd)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2810748 - PeerSpot reviewer
Analyst at a financial services firm with 1,001-5,000 employees
Creating low-code agents has transformed policy queries and now saves employees hours daily
What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.
Rajendra Chavda - PeerSpot reviewer
Senior System Administrator at a computer software company with 501-1,000 employees
Automation has reduced CRM workload and now streamlines multi‑agent customer operations
The best feature that Microsoft Copilot Studio offers is its security and compliance. The security and compliance features stand out for me because my data resides in the Microsoft ecosystem, so while agent creation produces output from Claude, GPT, and other sources, my data remains within the Microsoft ecosystem. Microsoft Copilot Studio's governance and security are excellent. In terms of accuracy and reliability of output, Microsoft Copilot Studio is excellent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere performs efficiently."
"Since it has capabilities to integrate with third-party applications easily, it makes the life of an automation engineer very easy."
"Now, rather than the team going and collecting all of that information, we can have the bots do it, and that has been fantastic."
"We work in the business process outsourcing arena, it has improved our organization mainly around freeing up people to do other things and that can be quite large numbers, in the high tens, even hundreds of people that can be freed up to do other work."
"We have almost 27 use cases in production and, as of now, we have saved almost eight FTEs per annum."
"It is very easy for anybody to learn."
"Automation Anywhere, specifically A2019, has helped us in automating a major chunk of such tasks, thus helped in saving a lot of time, effort, and revenue."
"The most valuable features are ease of use and deployment."
"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."
"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
"Productivity has really skyrocketed."
"The integration part in Microsoft Copilot Studio is something I really appreciate because it's very easy to integrate with anything, and the main reason we chose this Studio is its simplicity in developing and building workflows and interconnecting things, especially when it comes to public cloud; life is quite easy."
"Microsoft Copilot Studio has helped enhance my development process quite a lot."
"Microsoft Copilot Studio positively impacts my organization by reducing resources, allowing us to use a single Microsoft Copilot Studio agent instead of ten staff members."
"We have achieved approximately 60 to 70% productivity gain using Microsoft Copilot Studio."
"Starting with Microsoft Copilot Studio for product projects, especially for POC and MVP, accelerates the creation and demonstration to clients, helping them interact with and understand the solution before discussing further improvements."
"The use case involves intelligent code assistance, UI, UX, and integration parts."
 

Cons

"Improvements that can be made are: It should be easier to automate tasks on a virtual machine that uses a different environment altogether."
"As a developer, I find Automation Anywhere's bot editor riddled with minor workflow issues that hinder productivity."
"The Image Recognition functionality should be enhanced to improve the accuracy of checkboxes."
"The Excel part needs improvement because we use it as a database. Right now, we are using UiPath for this feature, as that RPA tool allows us to sort, search, and filter in Excel databases."
"At some places, the if-else statements become so confusing so, at that place, they can change the UI for better understanding. Apart from this I liked this tool and would like to continue working on this."
"It still uses old, deprecated Microsoft components that have an end date."
"Automation Anywhere says that you can use this tool for any type of application, but there are some for which it is not compatible."
"The quality and response time of the support, even on Sev-1 tickets, is not satisfactory."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"Sometimes Glean Platform gets slowed down."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"There are multiple ways in which Glean Platform can be improved."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."
"While Microsoft Copilot Studio can create documents and add information, it does not do so accurately, and this is an area that needs improvement."
"For analytics, I prefer using the Power BI platform instead of Microsoft Copilot Studio."
"Microsoft Copilot Studio sometimes gets stuck after going into longer sessions, which should be addressed by Microsoft."
"I feel that the pricing and licensing methods of Microsoft Copilot Studio are not very conducive."
"The price for Microsoft Copilot Studio can definitely be improved, as small organizations find it very difficult to manage the subscription."
 

Pricing and Cost Advice

"The solution is quite expensive. Not every organization can consider this option."
"Automation Anywhere's pricing falls within the mid-range, but the long-term benefits outweigh the initial investment."
"We have saved time and money using this solution."
"Regarding the price, licensing, and maintenance, Automation Anywhere provides its customers with its best and affordable value."
"The pricing strategy for us is one license for development. It is more complicated than that depending on the options you choose."
"Our annual licensing costs are around $100,000 a year."
"If you are looking into Automation Anywhere, get the Community Edition and play with it."
"We have seen ROI on one of the process, but not on the other processes yet."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Financial Services Firm
15%
Outsourcing Company
14%
Manufacturing Company
11%
Comms Service Provider
8%
Financial Services Firm
16%
Manufacturing Company
13%
Comms Service Provider
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there wa...
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or somethi...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-d...
What needs improvement with Microsoft Copilot Studio?
While Microsoft Copilot Studio can create documents and add information, it does not do so accurately, and this is an...
What is your primary use case for Microsoft Copilot Studio?
Microsoft Copilot Studio is implemented for different scenarios, including straightforward and common scenarios. Howe...
What advice do you have for others considering Microsoft Copilot Studio?
The predictive analytics features in Microsoft Copilot Studio are rated at the highest level because there is the abi...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Glean Work AI Platform
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
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Find out what your peers are saying about Glean Platform vs. Microsoft Copilot Studio and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.