Earn 20 points
Whether you’re an IT technician or a CTO, it’s tempting to focus on data, rather than the people behind the numbers. Glassbox gives you a deeper understanding of your customers by helping identify the reasons why they do or don’t interact with your platform in the way you intended. Representing a comprehensive suite of services, Glassbox can add transparency and clarity to every aspect of your online presence - from troubleshooting and testing, to revealing why your new product isn’t gaining the traction it deserves.
IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.
Glassbox is ranked 1st in Customer Data Analysis while IBM Watson Customer Experience Analytics is ranked 2nd in Customer Data Analysis. Glassbox is rated 0.0, while IBM Watson Customer Experience Analytics is rated 0.0. On the other hand, Glassbox is most compared with Adobe Analytics, Google Analytics, Snowflake Analytics, Mixpanel and Amplitude, whereas IBM Watson Customer Experience Analytics is most compared with Google Analytics, IBM Watson Commerce Insights, FullStory and SAS Customer Intelligence 360.
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