Glassbox vs IBM Watson Customer Experience Analytics comparison

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Top Answer:The ability to create meaningful reports and dashboards to tell stories.
Top Answer:The cost is based on the number of traffic and events and it is tiered pricing. The higher the volume, the lower the price becomes per event. The number of users is irrelevant, it's all about how much… more »
Top Answer:An area that can be improved is on the technical side where you identify an event. Currently it requires more development skills during implementation. It's not very friendly for business users trying… more »
Ranking
1st
Views
650
Comparisons
506
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
Views
565
Comparisons
295
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
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Overview

Whether you’re an IT technician or a CTO, it’s tempting to focus on data, rather than the people behind the numbers. Glassbox gives you a deeper understanding of your customers by helping identify the reasons why they do or don’t interact with your platform in the way you intended. Representing a comprehensive suite of services, Glassbox can add transparency and clarity to every aspect of your online presence - from troubleshooting and testing, to revealing why your new product isn’t gaining the traction it deserves.

IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

Offer
Learn more about Glassbox
Learn more about IBM Watson Customer Experience Analytics
Sample Customers
Bank Leumi
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
Top Industries
VISITORS READING REVIEWS
Financial Services Firm35%
Computer Software Company15%
Insurance Company10%
Comms Service Provider8%
VISITORS READING REVIEWS
Computer Software Company26%
Insurance Company14%
Comms Service Provider9%
Energy/Utilities Company8%
Company Size
VISITORS READING REVIEWS
Small Business7%
Midsize Enterprise8%
Large Enterprise85%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise11%
Large Enterprise68%

Glassbox is ranked 1st in Customer Data Analysis while IBM Watson Customer Experience Analytics is ranked 2nd in Customer Data Analysis. Glassbox is rated 0.0, while IBM Watson Customer Experience Analytics is rated 0.0. On the other hand, Glassbox is most compared with Adobe Analytics, Google Analytics, Snowflake Analytics, Mixpanel and Amplitude, whereas IBM Watson Customer Experience Analytics is most compared with Google Analytics, IBM Watson Commerce Insights, FullStory and SAS Customer Intelligence 360.

See our list of best Customer Data Analysis vendors and best Web Analytics vendors.

We monitor all Customer Data Analysis reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.