Integration Developer at a computer software company with 51-200 employees
Jul 29, 2026
I have noted a return on investment since employees previously took two days to manually identify data, but now they complete the same work within four hours thanks to Glassbox, which reduces working hours and translates into cost savings for us.
Global Digital Analytics Product Owner at a manufacturing company with 5,001-10,000 employees
Aug 3, 2026
The customer support is nice; we have a quite strict partnership with continuous feedback, workshops, and they are listening to us because the client is quite important, so it is fine.
Glassbox positively impacted our organization because we got a one-stop solution to track all different journeys, different dashboards, and different applications.
I give Glassbox a seven because I would have preferred it connected through Adobe rather than through the data layer, which complicates training for non-technical staff to build custom reports; having the Adobe API set up would have made finding Adobe segments easier.
Integration Developer at a computer software company with 51-200 employees
Jul 29, 2026
I choose a seven because, despite helping in user behavior and error counting, session replays have been a significant pain point for me, and UI navigation can become complex.
There are sometimes issues with Glassbox itself where some alerts do not get captured or the GIA integration does not show correct results, but it is being learned and improving.
One frustration I have experienced with Glassbox is that with large amounts of session data, it could sometimes take time to filter and narrow down the exact user journey I want to analyze.
