Glassbox positively impacted our organization because we got a one-stop solution to track all different journeys, different dashboards, and different applications.
There are sometimes issues with Glassbox itself where some alerts do not get captured or the GIA integration does not show correct results, but it is being learned and improving.
One frustration I have experienced with Glassbox is that with large amounts of session data, it could sometimes take time to filter and narrow down the exact user journey I want to analyze.
