No more typing reviews! Try our Samantha, our new voice AI agent.

Galvanize IncidentBond [EOL] vs ServiceNow Security Operations comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Galvanize IncidentBond [EOL]
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (16th)
 

Featured Reviews

DE
Information Security Engineer at a financial services firm with 1,001-5,000 employees
Customization and transparency of data, while maintaining a mostly user-friendly UI
Sadly, I can’t provide specific examples due to the nature of the content of the improvements. I will say that, prior to implementation, and post-implementation, we saw a nearly 800% increase in volume of completed and correctly completed documentation in regards to specific tasks being completed. Rsam puts the workflow first, and lets the record follow it. It literally puts a task on rails and the person needing to do the work only need respond to the prompts accordingly and let Rsam automate the rest. The data is cleaner, more uniform, and there’s simply more of it created more quickly, as a result.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Rsam puts the workflow first, and lets the record follow it, literally putting a task on rails so the person needing to do the work only needs to respond to the prompts accordingly and let Rsam automate the rest."
"The customization and the transparency of data while still maintaining a mostly user-friendly UI, are key features. It allows for me, as an engineer, to evolve the individual components and modules, and to create a much more meaningful picture than the individual pieces in isolation ever could."
"The solution is available over the cloud and is easy to manage."
"It's stable."
"The solution is stable."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
 

Cons

"Hands down, if Rsam adopted a more industry proper "End of life – Deprecated – Stable – Release – Experimental" system with their releases, and all the proper checks and balances, I’d be an incredibly happy individual."
"Stable – Release – Experimental" system with their releases, and all the proper checks and balances, I’d be an incredibly happy individual. I can appreciate the cause and affect, wherein the customization of the tool drives rapid release schedules, and the paradox that creates with the idea of stable releases. I’d also like more transparency about known bugs and issues."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"You can't connect to anything. It doesn't interact with things very well."
"The initial setup is difficult."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
 

Pricing and Cost Advice

Information not available
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
report
Use our free recommendation engine to learn which Security Incident Response solutions are best for your needs.
917,433 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Manufacturing Company
9%
Comms Service Provider
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Also Known As

IncidentBond, Rsam SIRP, Rsam Incident Management, Rsam Security Incident Response Platform
No data available
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about ServiceNow, Trellix, Broadcom and others in Security Incident Response. Updated: October 2026.
917,433 professionals have used our research since 2012.