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FreePBX vs Grasshopper comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FreePBX
Ranking in Hosted and Cloud Based VoIP
2nd
Average Rating
8.2
Reviews Sentiment
4.4
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Grasshopper
Ranking in Hosted and Cloud Based VoIP
8th
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Hosted and Cloud Based VoIP category, the mindshare of FreePBX is 3.3%. The mindshare of Grasshopper is 6.2%, up from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Hosted and Cloud Based VoIP Mindshare Distribution
ProductMindshare (%)
FreePBX3.3%
Grasshopper6.2%
Other90.5%
Hosted and Cloud Based VoIP
 

Featured Reviews

DR
Sr Voip and Call center engineer at Superdave LLC
Migration projects have cut licensing costs and now support flexible call flows and hot standby
FreePBX can be improved as they come out with a new version every year or so. Their current version is FreePBX 17. The user community and the FAQ are great; you can search for just about anything you want to do on FreePBX and they're getting new AI engines and new text to speech engines from third party vendors all the time. So it's a very rich community. Sometimes the security is a bit odd with FreePBX, but security is a bit odd overall, so I don't know if that's a valid concern. I appreciate it; it's a good environment. Sangoma is the owner of the system. If I ever get stuck on something, and it doesn't happen very often, I can call and get help from Sangoma, and sometimes they want me to pay for it. It's fine if that's what it takes, but there's great support.
it_user719805 - PeerSpot reviewer
Facade Consultant at a construction company
Gives A Blank Canvas In Order To Create, Automate, And Solve Complex 2D And 3D Tasks
The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks Interoperability with other programs and inability to file share and collaborate within a team or office. Three to four years. The program can crash when solving complex tasks, however overall…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find FreePBX cost-effective as it does bring the return on investment and measurable benefits to my clients."
"FreePBX has made a positive impact on my organization, and we have completed many projects with it."
"FreePBX offers the best features for a small call center for a small company with 20 or 30 agents."
"FreePBX positively impacts my organization because it would not be able to work properly without it, as a lot of server configurations are built on it and we fully rely on this system."
"Since it is a free solution, all the features FreePBX offers are valuable."
"FreePBX is a solution that gives you the entire communication happening between party A and party B, where party A is your consumer and party B is your producer."
"It is the most user-friendly, flexible and resilient system for voice-over IP we have installed so far."
"My advice for others looking into using FreePBX is that it is reasonable and most of the features are free, so I recommend it."
"The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks."
"One of the features I enjoy the most is the capability in which you can get a number without having a physical office."
 

Cons

"I believe FreePBX could be improved regarding the user interface. Sometimes the user interface has bugs, and when you apply configuration changes, they do not always apply properly."
"AI is not 100% accurate and at the end of the day, a machine cannot be blamed for a mistake it has done; it is always the user's responsibility."
"One area where they can continue to focus their improvements is support for third-party phones on the endpoint manager module."
"I think FreePBX can be improved by offering users the ability to design a call flow more easily through a drag and drop interface."
"However, when the call volume is large, sometimes FreePBX goes on halt, and because of that reason, I give it seven out of ten."
"There are some limitation issues with concurrent calls; when we have concurrent calls, sometimes the entire PBX fails."
"Security would be the main feature that I wish was better because the FreePBX box can get hacked quickly."
"Sometimes the security is a bit odd with FreePBX, but security is a bit odd overall, so I don't know if that's a valid concern."
"An area that needs immediate improvement will be the monthly minutes."
"Interoperability with other programs and inability to file share and collaborate within a team or office."
 

Pricing and Cost Advice

Information not available
"It's free."
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Top Industries

By visitors reading reviews
Construction Company
20%
Comms Service Provider
18%
Outsourcing Company
10%
Educational Organization
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for FreePBX?
My experience with pricing, setup cost, and licensing is that we only need to pay for the server through DigitalOcean billing. Since it is open source, you can have the ISO and install it on your own.
What needs improvement with FreePBX?
FreePBX has some monitoring and real-time monitoring features. They also have some SIP packet capturing. There is a third-party tool called Homer that is a great tool because it can capture call tr...
What is your primary use case for FreePBX?
I have implemented FreePBX in IVR features many times because I am a hardcore developer who first prefers customization. FreePBX provides many services, but sometimes we do not need all of them, so...
Ask a question
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Comparisons

 

Overview

 

Sample Customers

Information Not Available
360clean, Batchbook, Brimtech, Collabo, Everything Happy, FillASeat, Globalme, HomeStars, MOVE Systems, Municibid, Ocasomedia, Rentity, SkinOwl, SoundBetter, Titan PPC, TeamGantt
Find out what your peers are saying about FreePBX vs. Grasshopper and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.